Rent 9780135126776 | Fire Service Personnel Management with MyFireKit

Summary Table of Contents Author Biography

Fire Service Personnel Management is written with basic public personnel management concepts and incorporates fire service applications and examples throughout, while serving as both a successful text in the classroom and as an excellent resource for promotional officer candidates. Updated topics include: fire service personnel development, professional qualifications, recruitment, and diversity issues. The book is a top-notch resource for promotional officer candidates and current managers in the fire service.

(Br... MORE

Preface	p. xvii
Acknowledgments	p. xix
About the Author	p. xxi
Overview of Personnel Management	p. 1
Key Terms	p. 1
Objectives	p. 1
Elements of Personnel Management	p. 3
Personnel Management: Today and Tomorrow	p. 5
Team-Based Organizations	p. 5
Empowered Decision Making	p. 6
Flatter ... MOREOrganizational Structures	p. 6
New Bases of Management Power	p. 6
Knowledge-Based Organizations	p. 6
Emphasis on Vision and Values	p. 7
Leadership Is the Key	p. 7
Technology	p. 7
Values and Personnel Management	p. 9
Ethics	p. 11
Components of Ethical Leadership	p. 13
Modeling Ethical Behavior	p. 14
Ethics Policies and Codes	p. 15
Relationship with Personnel Office	p. 21
Summary	p. 25
Review Questions	p. 25
Case Study	p. 25
Fire Service Professional Qualifications	p. 26
Endnotes	p. 26
Suggested Readings	p. 26
Workforce Issues of the Twenty-First Century	p. 28
Key Terms	p. 28
Objectives	p. 28
Demographics	p. 29
Fire Service Demographics	p. 32
Managing Diversity	p. 35
Diversity, EEO, and Affirmative Action	p. 39
EEOC	p. 40
Fire Service Workforce Issues	p. 42
Fire Service Organizational Benefits of Diversity	p. 45
Equal Employment Opportunity Compliance Planning	p. 48
Develop a Compliance Program	p. 49
Fire Service Positive Work Environment	p. 49
Alternative Dispute Resolution	p. 51
Summary	p. 53
Review Questions	p. 53
Case Study	p. 53
Fire Service Professional Qualifications	p. 53
Endnotes	p. 54
Suggested Readings	p. 54
Legal Issues	p. 56
Key Terms	p. 56
Objectives	p. 56
The Law and Personnel Management	p. 57
Federal Statutes	p. 58
Civil Rights Acts of 1866 and 1871	p. 58
Civil Rights Act of 1964	p. 58
Equal Employment Opportunity Act of 1972	p. 59
Civil Rights Act of 1991	p. 59
Fair Labor Standards Act (FLSA) of 1938	p. 59
Equal Pay Act of 1963	p. 60
Age Discrimination in Employment Act (ADEA) of 1967	p. 60
Occupational Safety and Health Act of 1970	p. 60
Rehabilitation Act of 1973	p. 60
Vietnam Era Veterans' Readjustment Assistance Act of 1974	p. 61
Pregnancy Discrimination Act of 1978	p. 61
Immigration Reform and Control Act (IRCA) of 1986	p. 61
Americans With Disabilities Act (ADA) of 1990	p. 61
Family and Medical Leave Act of 1993	p. 62
Religious Freedom Restoration Act of 1993	p. 62
Uniformed Services Employment and Reemployment Rights Act of 1994	p. 62
Health Insurance Portability and Accountability Act of 1996	p. 63
Executive Orders	p. 63
Executive Order 11246	p. 63
Executive Order 11375	p. 64
Executive Order 11478	p. 64
State and Local Laws	p. 64
Common Law	p. 64
Griggs v. Duke Power Company	p. 65
Albemarle Paper Company v. Moody	p. 66
Weber v. Kaiser Aluminum	p. 66
Regents of the University of California v. Bakke	p. 66
Meritor Savings Bank v. Vinson	p. 67
Schultz v. Wheaton Glass Company	p. 67
Garcia v. San Antonio Metropolitan Transit Authority	p. 67
McCarthy v. Philadelphia Civil Service Commission	p. 68
Cleveland Board of Education v. Loudermill	p. 68
Johnson v. Santa Clara Transportation Agency	p. 68
Harris v. Forklift Systems, Inc.	p. 69
NLRB v. J. Weingarten	p. 69
Burlington Industries, Inc. v. Ellerth; Faragher v. City of Boca Raton	p. 69
Gratz et al. v. Bollinger (University of Michigan)	p. 70
Grutter v. Bollinger et al. (University of Michigan Law School)	p. 70
Sexual Harassment	p. 70
Preventing Sexual Harassment	p. 73
Fire Service Equal Employment and the Law	p. 76
Americans With Disabilities Act (ADA)	p. 78
Age Discrimination in Employment Act	p. 80
Relationship with Legal Counsel	p. 82
Court System	p. 84
Summary	p. 86
Review Questions	p. 86
Case Study	p. 86
Fire Service Professional Qualifications	p. 86
Endnotes	p. 87
Suggested Readings	p. 87
Job Analysis and Design	p. 88
Key Terms	p. 88
Objectives	p. 88
Job Analysis	p. 89
Characteristics of Job Analysis	p. 91
Reliability	p. 91
Validity	p. 91
Quantification	p. 92
Adaptability	p. 92
Defensibility	p. 92
Job Analysis Methods	p. 93
Job Analysis Information Sources	p. 94
Job Incumbents	p. 95
Supervisors	p. 95
Personnel Analysts	p. 96
Selecting Information Sources	p. 96
Job Description	p. 96
Job Classification	p. 100
Job Enrichment	p. 101
Relationship with Personnel Office	p. 103
Summary	p. 105
Review Questions	p. 105
Case Study	p. 105
Fire Service Professional Qualifications	p. 106
Endnotes	p. 106
Suggested Readings	p. 106
Fire Service Recruitment	p. 107
Key Terms	p. 107
Objectives	p. 107
Recruitment	p. 108
Recruitment Process	p. 109
Identify Recruitment Needs	p. 109
Conditions of Employment and Job Specifications	p. 110
Identify Sources of Applicants	p. 112
Select Recruitment Methods	p. 116
Implement Recruiting Strategies	p. 117
Evaluate Recruitment Process	p. 118
Recruiting to Improve Diversity	p. 119
Volunteer Fire Department Recruitment/Retention	p. 121
Leadership	p. 122
Culture	p. 122
Diversification	p. 123
Marketing	p. 123
Executive Recruitment	p. 123
Summary	p. 125
Review Questions	p. 125
Case Study	p. 125
Fire Service Professional Qualifications	p. 125
Endnotes	p. 126
Suggested Readings	p. 126
Selection for Employment and Promotion	p. 127
Key Terms	p. 127
Objectives	p. 127
Selection Standards	p. 128
Validity	p. 128
Reliability	p. 131
Job Relatedness	p. 132
Adverse Impact	p. 133
Selection Methods	p. 134
Application Form	p. 135
Written Examination	p. 136
Physical Ability Test	p. 138
Interview	p. 140
Reference Check	p. 144
Background Investigation	p. 145
Medical Examination	p. 148
Assessment Centers	p. 149
Promotional Process	p. 153
Summary	p. 157
Review Questions	p. 157
Case Study	p. 157
Fire Service Professional Qualifications	p. 158
Endnotes	p. 158
Suggested Readings	p. 159
Training and Development	p. 160
Key Terms	p. 160
Objectives	p. 160
Training Assessment	p. 161
Adult Learning Principles	p. 163
Taxonomy of Educational Objectives	p. 165
Cognitive Domain	p. 165
Affective Domain	p. 166
Psychomotor Domain	p. 166
Curriculum Development	p. 166
MFRI Instructional Development Process	p. 167
Assessment	p. 167
Program Development	p. 168
Pilot Test	p. 168
Evaluation	p. 168
Test Item Construction	p. 170
Written Test Items	p. 172
Practical Test Items	p. 172
Distance Education	p. 173
How Is Distance Education Delivered?	p. 174
Effective Distance Education	p. 175
Which Technology Is Best?	p. 176
The Instructor	p. 177
Qualities of a Good Instructor	p. 178
Instructor Qualifications	p. 179
Instructor Legal Liability	p. 180
Fire Training Academies	p. 182
Certification Systems	p. 185
The Process of Certification	p. 185
Certification Agencies	p. 186
Career Development	p. 188
Training Safety	p. 191
Physical Demands of Firefighter Training	p. 193
Hydration and Fire Training	p. 196
Management of Fire Training Programs	p. 198
Summary	p. 199
Review Questions	p. 199
Case Study	p. 199
Fire Service Professional Qualifications	p. 200
Endnotes	p. 200
Suggested Readings	p. 201
Performance Appraisal	p. 202
Key Terms	p. 202
Objectives	p. 202
The Need for Performance Appraisal Systems	p. 203
Performance Assessment Techniques	p. 206
Graphic Rating Scales	p. 207
Critical Incident	p. 208
Ranking	p. 208
Behaviorally Anchored Rating Scales	p. 208
Management by Objectives	p. 209
Total Quality Management	p. 210
Appraisal Errors	p. 211
Halo and Horn Effect	p. 211
Central Tendency	p. 211
Leniency or Severity Error	p. 211
Contrast Effect	p. 212
Sampling Error	p. 212
Recency Error	p. 212
Frame of Reference Error	p. 212
Personal Bias	p. 212
Elements of a Performance Appraisal System	p. 213
Performance Criteria	p. 214
Training	p. 214
Expectation-Setting Meeting	p. 214
Ongoing Feedback	p. 214
Self-Assessment	p. 215
Midway Feedback Session	p. 215
Performance Review	p. 215
Preparing for the Performance Review Meeting	p. 216
Conducting the Performance Review	p. 219
360-Degree Feedback	p. 221
Legal Implications of Performance Appraisal	p. 223
Summary	p. 225
Review Questions	p. 225
Case Study	p. 225
Fire Service Professional Qualifications	p. 226
Endnotes	p. 226
Suggested Readings	p. 226
Discipline	p. 228
Key Terms	p. 228
Objectives	p. 228
Organizational Control	p. 229
Control of Specific Actions	p. 230
Control of Results	p. 230
Control of Personnel	p. 230
Disciplinary Actions	p. 231
Progressive Discipline	p. 234
Disciplinary Proceedings	p. 236
Discipline in the Fire Service Environment	p. 240
Exit Interviews	p. 244
Summary	p. 246
Review Questions	p. 246
Case Study	p. 246
Fire Service Professional Qualifications	p. 247
Endnotes	p. 247
Suggested Readings	p. 247
Health and Safety	p. 248
Key Terms	p. 248
Objectives	p. 248
Approaches to Safety	p. 249
Compensation	p. 249
Prevention	p. 250
Uniform Standards and Enforcement	p. 251
Occupational Safety and Health Administration	p. 252
Hazard Communication	p. 254
Bloodborne Pathogens	p. 255
Respiratory Protection	p. 255
Personal Protective Equipment	p. 255
Fire Service Health and Safety Issues	p. 257
Firefighter Deaths	p. 257
Firefighter Injuries	p. 258
Firefighters and Heart Disease	p. 259
Firefighters and Cancer	p. 262
NFPA Health and Safety Standards	p. 263
NFPA 1521, Standard for Fire Department Safety Officer	p. 266
NFPA 1561, Standard on Emergency Services Incident Management System	p. 266
NFPA 1581, Standard on Fire Department Infection Control Program	p. 267
NFPA 1582, Standard on Comprehensive Occupational Medical Program for Fire Departments	p. 267
Safety in the Fire Service Environment	p. 268
Administrative Controls	p. 272
Engineering Controls	p. 272
Personal Protection Controls	p. 272
IAFF/IAFC Joint Labor Management Wellness/Fitness Initiative	p. 273
Candidate Physical Ability Test	p. 274
Peer Fitness Trainer Certification	p. 275
National Fire Fighter Near-Miss Reporting System	p. 275
Employee Assistance Programs	p. 277
Job Stress	p. 279
Post-Traumatic Stress Disorder	p. 280
Violence in the Workplace	p. 281
Behaviors	p. 282
Verbal Threats	p. 282
Physical Actions	p. 282
Summary	p. 284
Review Questions	p. 284
Case Study	p. 284
Fire Service Professional Qualifications	p. 285
Endnotes	p. 285
Suggested Readings	p. 286
Labor Relations and Collective Bargaining	p. 288
Key Terms	p. 288
Objectives	p. 288
Unionization	p. 289
Labor Legislation	p. 292
Clayton Antitrust Act	p. 293
Railway Labor Act	p. 293
Davis-Bacon Act	p. 293
Norris-LaGuardia Act	p. 293
Wagner Act, or National Labor Relations Act	p. 293
Fair Labor Standards Act	p. 294
Taft-Hartley Act, or the Labor-Management Relations Act	p. 294
Landrum - Griffin Act	p. 294
Employee Retirement Income Security Act (ERISA)	p. 295
Civil Service Reform Act	p. 295
National Partnership Council	p. 295
State and Local Government Laws	p. 295
Union and Bargaining Unit Organization	p. 296
Bargaining Units	p. 297
Recognition and Certification	p. 298
Types of Union Membership	p. 300
Contract Negotiations	p. 301
Negotiation Sessions	p. 302
Impasse Resolution Procedures	p. 304
Grievances	p. 307
Enlightened Labor Relations	p. 309
Labor-Management Relationship	p. 310
IAFC/IAFF Labor-Management Initiative Guiding Principles	p. 313
Getting to Yes	p. 315
Summary	p. 318
Review Questions	p. 318
Case Study	p. 319
Fire Service Professional Qualifications	p. 319
Endnotes	p. 319
Suggested Readings	p. 320
Productivity and Performance	p. 321
Key Terms	p. 321
Objectives	p. 321
Productivity	p. 322
Fundamentals of Productivity Improvement	p. 323
Productivity and Performance	p. 324
Increasing Productivity	p. 327
Comparing Data from Previous Years	p. 327
Comparing Data from Similar Departments	p. 328
Interagency Comparisons	p. 329
Using Models	p. 329
Cost-Benefit Analysis	p. 330
Accreditation	p. 330
Performance Management	p. 331
Kaizen Principles	p. 333
Preconditions of Successful Teams	p. 334
Characteristics of Successful Teams	p. 334
Motivation	p. 336
Expectancy Theory	p. 336
Equity Theory	p. 337
Two-Factor Theory	p. 337
Managerial Grid	p. 338
Performance Incentives	p. 341
Merit Pay	p. 342
Premiums and Differentials	p. 342
Pay for Units Produced	p. 342
Length-of-Service and Seniority Awards	p. 343
Suggestion Programs	p. 343
Special Achievement Awards	p. 343
Profit Sharing	p. 344
Gain Sharing	p. 344
Employee Stock Ownership Plan	p. 344
Summary	p. 346
Review Questions	p. 346
Case Study	p. 346
Fire Service Professional Qualifications	p. 346
Endnotes	p. 347
Suggested Readings	p. 348
Fire Service Professional Development	p. 349
Key Terms	p. 349
Objectives	p. 349
Professional Development	p. 350
Mentoring Programs	p. 353
Developmental Opportunities	p. 354
Coaching	p. 355
Job Rotation	p. 355
Staff Positions	p. 355
Committee Assignments	p. 356
Internships	p. 356
Fire and Emergency Services Higher Education	p. 356
National Professional Development Model	p. 358
Degrees at a Distance Program	p. 359
Fire Service Professional Development	p. 360
Harvard University Program for Senior Executives	p. 360
NFA Executive Fire Officer	p. 361
Chief Fire Officer Designation	p. 362
National Fire Service Staff and Command Course	p. 363
International Fire Service Journal of Leadership and Management	p. 364
Summary	p. 365
Review Questions	p. 365
Case Study	p. 365
Fire Service Professional Qualifications	p. 365
Endnotes	p. 366
Suggested Readings	p. 366
Glossary	p. 367
Index	p. 373
Table of Contents provided by Ingram. All Rights Reserved.

Steven T. Edwards is the director of the Maryland Fire and Rescue Institute of the University of Maryland. The Maryland Fire and Rescue Institute is the state's comprehensive training agency for emergency services, training more than 34,000 students each year. He is a former fire chief of the Prince George's County Fire Department in Maryland, where he served for 25 years in a variety of positions from high school cadet to fire chief. Edwards also serves as chair of the board of directors of the Safety Equipment Institute, chair of the Congressional Fire Service Institute National Advisory Committee, as well as numerous local- and state-level appointments. In 1997, he was elected as the president of the North American Fire Training Directors.

Edwards is a graduate of the University of Maryland University College (UMUC) with a bachelor's degree in fire service management and a master's degree in general administration. Both degrees were achieved with summa cum laude honors. He has attended the Harvard University John F Kennedy School of Government "Program for Senior Executives in State and Local Government" and the National Fire Academy, and has presented at national conferences and seminars. Edwards is currently a member of the adjunct faculty at UMUC, teaching its course in fire service personnel management.

During his career of more than 35 years in fire service, Edwards received numerous awards and honors, including the Prince George's County Fire Department "Gold Star of Valor" in 1979 for the rescue of two firefighters at a major fire and explosion. During his tenure as fire chief, the department received the IAFC Award for Excellence as well as twenty-eight National Association of Counties Awards for Excellence. While continuing his fire service career at the University of Maryland, the Maryland Fire and Rescue Institute was selected as the Congressional Fire Service Institute National Fire Service Organization of the Year for 1999. In addition, Edwards received the University of Maryland President's Distinguished Service Award in 2003 for exceptional performance, leadership, and service.

RENT TEXTBOOKS

Fire Service Personnel Management with MyFireKit

Why Rent from Knetbooks?

Top 5 reasons to order all your textbooks from Knetbooks:

Related Products