9780131177666

Unique in focus and content, this book explores the basic concepts of public personnel management as they apply specifically to the fire service environment and circumstances. Reflecting the author's extensive experience as a fire chief of a large fire department and a state fire training director, it features insights, discussions, and real-world examples that fire service personnel will recognize and relate to instantly.Overview of Personnel Management. Workforce Issues of the 21st Century. Legal Issues. Job Analysis and Design. Fire Service Recruitment. Selection for Employment and Promotion. Training and Development. Performance Appraisal. Discipline. Health and Safety. Labor Relations and Collective Bargaining.For practicing and prospective fire service personnel managers.

Overview of Personnel Management

1

(20)

Introduction

2

(1)

Elements of Personnel Management

3

(1)

Personnel Management: Today and Tomorrow

4

(1)

Team-Based Organizations

5

(3)

Values and Personnel Management

8

(1)

Ethics

9

(7)

Relationship with Personnel Office

16

(5)

Workforce Issues of the Twenty-First Century

21

(19)

Introduction

22

(1)

Demographics

22

(2)

Fire Service Demographics

24

(2)

Managing Diversity

26

(3)

Fire Service Workforce Issues

29

(3)

Fire Service Organizational Benefits of Diversity

32

(3)

Fire Service Positive Work Environment

35

(1)

Alternative Dispute Resolution

36

(4)

Legal Issues

40

(22)

Introduction

41

(1)

The Law and Personnel Management

41

(1)

Federal Statutes

42

(3)

Executive Orders

45

(1)

State and Local Laws

46

(1)

Common Law

46

(5)

Sexual Harassment

51

(1)

Preventing Sexual Harassment

52

(2)

Fire Service Equal Employment and the Law

54

(1)

Americans with Disabilities Act (ADA)

55

(2)

Relationship with Legal Counsel

57

(2)

Court System

59

(3)

Job Analysis and Design

62

(16)

Introduction

63

(1)

Job Analysis

63

(1)

Job Analysis Methods

64

(3)

Job Analysis Information Sources

67

(1)

Job Description

68

(4)

Job Classification

72

(1)

Job Enrichment

73

(1)

Relationship with Personnel Office

74

(4)

Fire Service Recruitment

78

(14)

Introduction

79

(1)

Recruitment

79

(1)

Recruitment Process

80

(9)

Executive Recruitment

89

(3)

Selection for Employment and Promotion

92

(26)

Introduction

93

(1)

Selection Standards

93

(6)

Selection Methods

99

(11)

Assessment Centers

110

(3)

Promotional Process

113

(5)

Training and Development

118

(27)

Introduction

119

(1)

Training Assessment

119

(2)

Adult Learning Principles

121

(1)

Taxonomy of Educational Objectives

122

(2)

Curriculum Development

124

(3)

Test Item Construction

127

(2)

Distance Education

129

(4)

Certification Systems

133

(3)

Career Development

136

(5)

Training Safety

141

(4)

Performance Appraisal

145

(21)

Introduction

146

(1)

The Need for Performance Appraisal Systems

146

(2)

Performance Assessment Techniques

148

(4)

Appraisal Errors

152

(2)

Elements of a Performance Appraisal System

154

(3)

Preparing for the Performance Review Meeting

157

(3)

Conducting the Performance Review

160

(2)

360-Degree Feedback

162

(1)

Legal Implications of Performance Appraisal

162

(4)

Discipline

166

(17)

Introduction

167

(1)

Organizational Control

167

(1)

Disciplinary Actions

168

(3)

Progressive Discipline

171

(2)

Disciplinary Proceedings

173

(3)

Discipline in the Fire Service Environment

176

(4)

Exit Interviews

180

(3)

Health and Safety

183

(28)

Introduction

184

(1)

Approaches to Safety

184

(2)

Occupational Safety and Health Administration

186

(5)

Fire Service Health and Safety Issues

191

(3)

NFPA Health and Safety Standards

194

(5)

Safety in the Fire Service Environment

199

(5)

Employee Assistance Programs

204

(2)

Violence in the Workplace

206

(5)

Labor Relations and Collective Bargaining

211

(26)

Introduction

212

(1)

Unionization

212

(3)

Labor Legislation

215

(3)

Union and Bargaining Unit Organization

218

(4)

Contract Negotiations

222

(5)

Grievances

227

(2)

Enlightened Labor Relations

229

(8)

Productivity and Performance

237

(20)

Introduction

238

(1)

Productivity

238

(3)

Increasing Productivity

241

(2)

Performance Management

243

(2)

Kaizen Principles

245

(2)

Motivation

247

(3)

Performance Incentives

250

(7)

Index

257

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Not too long ago, I was sitting in my office working on a new personnel-related policy for our department. At the time, I was fire chief of the Prince George's County Fire Department, a large metropolitan fire department adjacent to Washington, DC. As I was thinking about the new policy, my executive assistant came in and informed me that there was a third alarm fire in the southern portion of the county. I could continue to work on the personnel matter or respond to the fire, even though I knew that my presence was not really needed. In an instant, I was out the door to the emergency.I returned several hours later and sat back at my desk to finish some departmental business. The new personnel policy was still there as I had left it. I began to think, Which was the more important function for me to perform? Going to the multiple alarm was fun; I got to see people I did not see on a regular basis and did a couple of press interviews about the incident. Our officers are highly qualified and could handle these types of incidents very well. My presence at this emergency was not really needed; it was a large fire, but relatively routine. I was thinking, Fire response is great; you make decisions with no committees and firefighters do what they are told with no questions asked. It's challenging, dynamic, and you get instant feedback on how well you are doing. Too bad personnel matters were not as easy.I then looked down and thought about the new personnel policy. It occurred to me that this new policy would have substantial long-term value to the department. It would improve our management and our ability to work more closely with our most valuable resource--the members of the fire department. If fire officers put as much effort into personnel management as they did on response to emergencies, think how much better we would all be. I knew that the personnel policy would significantly enhance our capability of dealing with a host of complex and challenging issues. I felt guilty for going to the fire because I should have done what was more important. The new personnel policy was finished before I left work late that evening.Much of the reason for writingFire Service Personnel Managementwas because there is a lack of specific information available to fire departments on this topic. One can find bits and pieces of personnel management in fire service management texts, but not a concentration on this very important subject. I wanted to be able to contribute to what I have found to be the most important resource in any organization--people. It seemed logical to me that if we always say this, then we should be able to study personnel management as it specifically relates to the fire service environment. If we are successful in managing the people in our organizations better, that success will spread to other departmental functions and magnify their successes.This book is for fire department officers and prospective officers--not management generalists. It uses established personnel management concepts and examines them as they directly relate to fire departments. Therefore this book is dedicated to the improvement of personnel management of fire departments and, in the process, enrich the work environment of fire department employees. I hope that I have made a small contribution to this very important task.Wherever you see the wordfire departmentin this text it means a fully functional department that provides an array of services to the public including fire suppression, emergency medical services, hazardous materials response, fire code, investigations, public education services, and others.Fire departmentin this context is not meant to be restricted to those that provide fire service only.Employeesin this book means any member of the fire department, be they career or volunteer, uniform or civilian.There is a certain feeling of success and

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Fire Service Personnel Management

Fire Service Personnel Management

0131177664

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