This workbook is a streamlined, no-nonsense approach to business communication. It takes a three-in-one approach: (1) text, (2) practical workbook, and (3) a self-teaching grammar/ mechanics handbook. Chapters reinforce basic writing skills, then apply these skills to a variety of memos, letters, reports, and resumes. This new edition features increased coverage of contemporary business communication issues, including Internet and E-mail communication, diversity and ethics. Coverage of nonverbal communication has also been increased, with a new chapter on employment interviewing.