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| Diversity: An Overview | p. 1 |
| Learning Objectives | p. 1 |
| Our Changing Cultural Landscape | p. 2 |
| Demographic Changes in the United States | p. 3 |
| Technological and Social Changes | p. 10 |
| A Range of Reactions | p. 16 |
| Cultural Cruise Control | p. 17 |
| Beginning Adjustments | p. 18 |
| Fine Tuning | p. 20 |
| Views of Diversity: Assimilation... MORE | p. 21 |
| Dimensions of Diversity | p. 25 |
| Diversity Between and Within Groups | p. 29 |
| Diversity Myths | p. 30 |
| What Is Diversity Consciousness? | p. 32 |
| Diversity Education | p. 33 |
| Case Studies | p. 35 |
| Exercises | p. 38 |
| Internet Assignment | p. 39 |
| Notes | p. 39 |
| Diversity Consciousness and Success | p. 42 |
| Learning Objective | p. 42 |
| Definitions of Success | p. 43 |
| Sociocultural Theory and Success | p. 45 |
| Why Diversity Skills Are Important | p. 46 |
| Success at School | p. 47 |
| Success at Work | p. 54 |
| Individual/Organizational Benefits | p. 59 |
| The Individual | p. 59 |
| The Organization | p. 61 |
| Diversity Training in the Workplace | p. 63 |
| The Costs of Inadequate Diversity Consciousness | p. 68 |
| Case Studies | p. 71 |
| Exercises | p. 73 |
| Internet Assignment | p. 74 |
| Notes | p. 75 |
| Personal and Social Barriers to Success | p. 77 |
| Learning Objectives | p. 77 |
| Six Barriers to Success | p. 79 |
| Limited Perceptions | p. 79 |
| Ethnocentrism | p. 82 |
| Stereotypes | p. 86 |
| Prejudice | p. 91 |
| Prejudice Plus Power | p. 96 |
| Discrimination | p. 100 |
| Overcoming Diversity Barriers | p. 105 |
| Case Studies | p. 112 |
| Exercises | p. 114 |
| Internet Assignment | p. 116 |
| Notes | p. 116 |
| Developing Diversity Consciousness | p. 119 |
| Learning Objectives | p. 119 |
| The Importance of Diversity Consciousness | p. 119 |
| Cultural Encapsulation | p. 121 |
| Six Areas of Development | p. 124 |
| Examining Ourselves and Our Worlds | p. 124 |
| Expanding Our Knowledge of Others and Their Worlds | p. 128 |
| Stepping Outside of Ourselves | p. 132 |
| Gauging the Level of the Playing Field | p. 134 |
| Checking Up on Ourselves | p. 140 |
| Following Through | p. 141 |
| Strategies for Developing Diversity Consciousness | p. 142 |
| Diversity Education-A Range of Opportunities | p. 144 |
| A Lifelong, Continuing Process | p. 147 |
| Case Studies | p. 148 |
| Exercises | p. 149 |
| Internet Assignment | p. 151 |
| Notes | p. 151 |
| Communicating in a Diverse World | p. 153 |
| Learning Objectives | p. 153 |
| Communication and Culture | p. 154 |
| Electronic Communication | p. 158 |
| Diversity Consciousness and Communication | p. 161 |
| Areas of Development: Diversity Consciousness and Communication | p. 162 |
| Communication Matters | p. 170 |
| Barriers to Effective Communication | p. 172 |
| Hot Buttons | p. 174 |
| Difficult Dialogues | p. 177 |
| Communicating Inclusively | p. 179 |
| Case Studies | p. 182 |
| Exercises | p. 184 |
| Internet Assignment | p. 186 |
| Notes | p. 186 |
| Teamwork | p. 188 |
| Learning Objectives | p. 188 |
| Teams Today | p. 188 |
| Teamwork at School | p. 190 |
| Teamwork in the Workplace | p. 192 |
| Virtual Teaming | p. 194 |
| Developing Teamwork Skills | p. 195 |
| Diversity Consciousness and Teaming | p. 197 |
| High-Performance Teams | p. 200 |
| Ten Proven Strategies for Building High-Performance Teams | p. 201 |
| Obstacles to Teamwork | p. 203 |
| Conflict | p. 205 |
| Conflict Management | p. 206 |
| Case Studies | p. 213 |
| Exercises | p. 215 |
| internet Assignment | p. 217 |
| Notes | p. 217 |
| Leadership | p. 219 |
| Learning Objectives | p. 219 |
| What is Leadership? | p. 220 |
| Diversity-Conscious Leadership | p. 223 |
| Who Can Be a Diversity-Conscious Leader? | p. 224 |
| Key Skills of a Diversity-Conscious Leader | p. 225 |
| Adapting | p. 225 |
| Thinking and Communicating Inclusively | p. 227 |
| Assessing and Monitoring | p. 227 |
| Four Building Blocks of Diversity-Conscious Leadership: An Assessment | p. 228 |
| Leadership Theories | p. 231 |
| Leadership in a Cultural Context | p. 232 |
| Individualism Versus Collectivism | p. 233 |
| Large or Small Power Distance | p. 233 |
| Strong or Weak Uncertainty Avoidance | p. 235 |
| Masculinity Versus Femininity | p. 235 |
| The Diversity-Conscious Leader of the Future | p. 238 |
| Leadership Development | p. 239 |
| Future Challenges | p. 240 |
| Case Studies | p. 241 |
| Exercises | p. 243 |
| Internet Assignment | p. 244 |
| Notes | p. 244 |
| Conclusion | p. 245 |
| Learning Objectives | p. 245 |
| Opening Our Minds to Opportunities | p. 246 |
| Future Challenges | p. 250 |
| Technological Change and Globalization | p. 251 |
| Changing Demographics in the United States | p. 254 |
| Continuing Potential for Divisiveness and Hope | p. 256 |
| Case Studies | p. 258 |
| Exercises | p. 260 |
| Internet Assignment | p. 261 |
| Notes | p. 261 |
| Bibliography | p. 263 |
| Index | p. 273 |
| Table of Contents provided by Ingram. All Rights Reserved. |