Note: Supplemental materials are not guaranteed with Rental purchases.


You may extend rentals at any time.

Customer Service Skills for Success

ISBN: 9780073397115 | 0073397113
Edition: 5th
Format: Paperback
Publisher: McGraw-Hill Education
Pub. Date: 1/20/2011

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
Not the Same Old Customer Service Textbook Customer Service: Skills for Successuses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Successcontains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site,, along with many new activities, case studies, and other support material.

Related Products

  • Customer Service : Building Successful Skills for the Twenty-First Century
    Customer Service : Building Su...
  • Customer Service Skills for Success
    Customer Service Skills for Su...
  • Customer Service Skills for Success
    Customer Service Skills for Su...
  • Customer Service: Skills and Concepts for Success, Student Edition
    Customer Service: Skills and C...
  • Outlines & Highlights for Customer Service Building Successful Skills For The Twenty-First Century
    Outlines & Highlights for Cust...
  • Outlines & Highlights for Customer Service: Skills and Concepts for Success
    Outlines & Highlights for Cust...

Please wait while this item is added to your cart...