Free Shipping On Every Order
Amazon no longer offers textbook rentals. We do!
Customer Service: Skills and Concepts for Success, Student Edition
Customer Service: Skills and Concepts for Success, Student Edition
- ISBN 13:
9780078226335
- ISBN 10:
0078226333
- Edition: 2nd
- Format: Paperback
- Copyright: 11/01/2000
- Publisher: McGraw-Hill/Irwin
- Newer Edition
Rent
Sorry, this item is currently unavailable.
Free Shipping On Every Order
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Extend or Purchase Your Rental at Any Time
Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.
Summary
This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
