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A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

ISBN: 9780619033637 | 0619033630
Edition: 2nd
Format: Paperback
Publisher: Cengage Learning
Pub. Date: 3/16/2001

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This title provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

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