Guide to Computer User Support
Guide to Computer User Support
- ISBN 13:
9780760070017
- ISBN 10:
0760070016
- Format: Paperback
- Copyright: 09/01/1998
- Publisher: Course Technology Ptr
- Newer Edition
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Summary
This guide provides an overview of the knowledge, skills and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, the book emphasizes problem-solving and communications skills in addition to technical knowledge. Using creative Hands-On exercises and Case Projects, readers apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for the team-oriented work environment of the 90s.