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Human Relations : Interpersonal Job-Oriented Skills

ISBN: 9780135109410 | 0135109418

Edition: 11th
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 12/28/2010

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Summary Table of Contents

Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting eleventh edition. Focusing on todayrs"s work environment,HUMAN RELATIONS: INTERPERSONAL JOB-ORIENTED SKILLStakes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on interpersonal skills for the digital world and fresh cases, exercises and skill bui... MORE

1. A Framework for Interpersonal Skill Development

2. Understanding Individual Differences

3. Building Self-Esteem and Self-Confidence

4. Interpersonal Communication

5. Interpersonal Skills for the Digital Age

6. Developing Teamwork Skills

7. &nb... MORE

8. Cross-Cultural Relations and Diversity

9. Resolving Conflicts with Others

10. Becoming an Effective Leader

11. Motivating Others

12. Helping Others Develop and Grow