Quality Management for Organizational Excellence : Introduction to Total Quality
ISBN: 9780132558983 | 013255898X
Edition: 7thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/3/2012
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This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial "peop... MORE
Part I: Philosophy and Concepts
1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Strategic Management: Planning and Execution for Competitive Advantage
4. Quality Management, Ethics, and Corporate Social Responsibility
5. Partnering and Strategic Alliances
6. Quality Culture: Changing Hearts, Minds, and Attitudes
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Chan... MORE
Part II: Tools and Techniques.
15. Overview of Total Quality Tools
16. Problem Solving and Decision Making
17. Quality Function Deployment
18. Optimizing and Controlling Processes Through Statistical Process Control
19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma
20. Benchmarking
21. Just-in-Time Manufacturing
22. Implementing Total Quality Management
Index
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