Quality Management for Organizational Excellence : Introduction to Total Quality
ISBN: 9780135019672 | 0135019672
Edition: 6thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 12/30/2008
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This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. K... MORE
| Philosophy and Concepts | |
| The Total Quality Approach to Quality Management | |
| Quality and Global Competitiveness | |
| Strategic Management: Planning and Execution for Competitive Advantage | |
| Quality Management, Ethics, and Corporate Social Responsibility | |
| Partnering and Strategic Alliances | |
| Quality Culture: Changing Hearts, Minds, and Attitudes | |
| Customer Satisfactio... MORE | |
| Employee Empowerment | |
| Leadership and Change | |
| Team Building and Teamwork | |
| Effective Communication | |
| Education and Training | |
| Overcoming Politics, Negativity, and Conflict in the Workplace | |
| ISO 9000 and Total Quality: The Relationship | |
| Tools and Techniques | |
| Overview of Total Quality Tools | |
| Problem Solving and Decision Making | |
| Quality Function Deployment (QFD) | |
| Optimizing and Controlling Processes Through Statistical Process Control (SPC) | |
| Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma | |
| Benchmarking | |
| Just-in-Time Manufacturing (JIT) | |
| Implementing Total Quality Management | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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