FREE SHIPPING BOTH WAYS
ON EVERY ORDER!
LIST PRICE:
$120.83

OUR PRICE:
$12.02

You may extend rentals at any time.


Customer Service Skills for Success

ISBN: 9780073397115 | 0073397113
Edition: 5th
Format: Paperback
Publisher: McGraw-Hill Humanities/Social Sciences/Languages
Pub. Date: 1/20/2011

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
Not the Same Old Customer Service Textbook Customer Service: Skills for Successuses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Successcontains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com/customerservice, along with many new activities, case studies, and other support material.

Related Products


  • Customer Service : Building Successful Skills for the Twenty-First Century
    Customer Service : Building Su...
  • Customer Service Skills for Success
    Customer Service Skills for Su...
  • Customer Service Skills for Success
    Customer Service Skills for Su...
  • Customer Service: Skills and Concepts for Success, Student Edition
    Customer Service: Skills and C...
  • Outlines & Highlights for Customer Service Building Successful Skills For The Twenty-First Century
    Outlines & Highlights for Cust...
  • Outlines & Highlights for Customer Service: Skills and Concepts for Success
    Outlines & Highlights for Cust...


Please wait while this item is added to your cart...