CIA Exam Study Preparation Resources xi

CIA Exam-Taking Tips and Techniques xiii

CIA Exam Content Specifi cations xv

Domain 1 Governance and Business Ethics 1

1.1 Corporate/Organizational Governance Principles 1

1.2 Business Ethics 20

1.3 Corporate Social Responsibility 37

1.4 Sample Practice Questions 42

Domain 2 Risk Management 43

2.1 Corporate Risk Management 43

2.2 Risk Management Methodology 44

2.3 Various Types of Risks 46

2.4 Risk Management Tools 60

2.5 Managing Corporate Risks 63

2.6 Enterprise Risk Management 64

2.7 Sample Practice Questions 70

Domain 3 Organizational Structure, Business Processes, and Risks 73

3.1 Risk/Control Implications of Diff erent

Organizational Structures 73

3.2 Types of Organizational Structures 77

3.3 Schemes in Various Business Cycles 83

3.4 Business Process Analysis 101

3.5 Inventory Management Techniques and Concepts 117

3.6 Electronic Data Systems 140

3.7 Business Development Life Cycles 148

3.8 International Organization for Standardization Framework 151

3.9 Outsourcing Business Processes 164

3.10 Sample Practice Questions 172

Domain 4 Communication 175

4.1 Communication Skills 175

4.2 Stakeholder Relationships 185

4.3 Sample Practice Questions 197

Domain 5 Management and Leadership Principles 199

5.1 Strategic Management 199

5.2 Organizational Behavior 308

5.3 Management Skills 345

5.4 Confl ict Management 363

5.5 Project Management and Change Management 381

5.6 Sample Practice Questions 413

Domain 6 Information Technology and Business Continuity 417

6.1 Security 417

6.2 Application Development 475

6.3 System Infrastructure 516

6.4 Business Continuity 632

6.5 Sample Practice Questions 656

Domain 7 Financial Management 659

7.1 Financial Accounting and Finance 659

7.2 Managerial Accounting 791

7.3 Sample Practice Questions 839

Domain 8 Global Business Environment 843

8.1 Economic/Financial Environments 843

8.2 Cultural/Political Environments 856

8.3 Legal and Economic Concepts 864

8.4 Impact of Government Legislation and Regulation on Business 872

8.5 Sample Practice Questions 899

Sample Practice Questions, Answers, and Explanations 901

Glossary 943

Index 1049

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