Virtual Teams : Hundreds of Ready-to-Use Phrases for Implementing and Fostering Collaboration w...
ISBN: 9780071783842 | 0071783849
Edition: 1stFormat: Paperback
Publisher: McGraw-Hill
Pub. Date: 1/30/2012
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Communicate clearly with team members, employees, and decision makers in remote locations With more and more employees working offsite, effective virtual communication skills are increasingly important for success in the workplace. Perfect Phrases for Virtual Teamshas hundreds of ready-to-use phrases for building trust, collaborating, leading effective meetings, setting goals, and increasing team performance and motivation no matter where you are. Meryl Runion, CSP, is a certified speaking professional and the author of several Perfect Phrases ... MORE
| Foreword: The Most Important Person on the Team | p. xi |
| Acknowledgments | p. xiii |
| Introduction | p. xv |
| Welcome to a Virtual World, Where People Collaborate from a Distance | p. xv |
| What's Virtual? Working Together… Apart | p. xvii |
| Virtual Team Size Isn't Everything | p. xviii |
| Team Members, Collaborators, Associates, and Allies | p. xix |
| The Virtual Vehicle and Road Ma... MORE | p. xx |
| How to Use This Book | p. xxi |
| Preparation | p. 1 |
| Embrace Virtual Teamwork of Today | p. 3 |
| Champion Virtual Team Potential | p. 5 |
| Perfect Phrases to Create a Dynamic Vision of Virtual Teams | p. 6 |
| Evangelize Business Social and Collaborative Technology | p. 9 |
| Perfect Phrases to Introduce Collaborative Potential | p. 9 |
| Create a Strong Virtual Team Foundation | p. 13 |
| Clarify the Business Need for a Virtual Team | p. 15 |
| Perfect Phrases to Clarify the Project Business Need | p. 16 |
| Perfect Phrases to Determine If a Virtual Team Is the Best Way to Go | p. 18 |
| Create Preliminary Goals | p. 20 |
| Perfect Phrases to Ask Stakeholders to Identify Preliminary Team Goals | p. 20 |
| Perfect Phrases to Quantify Stakeholder Expectations | p. 22 |
| Get the Right People on the Team | p. 24 |
| Perfect Phrases to Identify Needed Competencies | p. 24 |
| Perfect Phrases to Interview for Collaborative Virtual Communication Abilities | p. 28 |
| Perfect Phrases to Determine Suitability for Self-Directed and Off-Site Work | p. 31 |
| Perfect Phrases to Get the Inside Scoop About a Team Member Candidate | p. 32 |
| Perfect Phrases to Get Someone to Volunteer for the Team | p. 34 |
| Perfect Phrases to Invite or Assign Team Members | p. 35 |
| Prepare for the Virtual Team Launch | p. 37 |
| Perfect Phrases to Clarify End Users and Their Goals | p. 37 |
| Perfect Phrases to Invite Active Sponsors to Employ Best Practices | p. 38 |
| Perfect Phrases for Prelaunch Updates | p. 39 |
| Launch | p. 43 |
| Create a Road Map | p. 45 |
| Set Clear Direction | p. 47 |
| Perfect Phrases to Open a Launch Meeting and Introduce the Virtual Team Purpose | p. 47 |
| Perfect Phrases to Break the Virtual Ice and Introduce Team Members | p. 49 |
| Perfect Phrases to Introduce the Virtual Team Charter Process | p. 50 |
| Perfect Phrases to Discuss and Refine the Team Purpose | p. 52 |
| Perfect Phrases to Differentiate Between Vision, Goals, and SMART Objectives | p. 53 |
| Perfect Phrases to Establish Team Vision | p. 54 |
| Perfect Phrases to Establish Team Goals | p. 56 |
| Perfect Phrases to Establish Virtual Team Objectives | p. 58 |
| Perfect Phrases to Define Tasks and Assign Roles and Responsibilities | p. 59 |
| Perfect Phrases to Introduce and Apply the Role Chart | p. 61 |
| Define and Align the Virtual Team Culture | p. 64 |
| Perfect Phrases to Initiate a Dynamically Aligned Culture | p. 64 |
| Perfect Phrases to Establish Social Dynamic Goals | p. 66 |
| Perfect Phrases to Establish Meeting Norms | p. 68 |
| Perfect Phrases to Establish Decision-Making Norms | p. 70 |
| Perfect Phrases to Set Response Time and Availability Norms | p. 73 |
| Perfect Phrases to Set E-mail Norms | p. 75 |
| Perfect Phrases to Establish Conflict and Disagreement Norms | p. 77 |
| Perfect Phrases to Establish the Team Identity | p. 79 |
| Summarize and Finalize Team Formation | p. 81 |
| Perfect Phrases to Identify and Manage Key Team Stakeholders | p. 81 |
| Perfect Phrases to Assemble the Team Charter | p. 83 |
| Perfect Phrases to Close the Team Launch and Team Formation Process | p. 85 |
| Teaming | p. 87 |
| Guide and Grow | p. 89 |
| Provide Focus and Support | p. 91 |
| Perfect Phrases to Describe the Boundary Manager's Role | p. 91 |
| Perfect Phrases to Discuss the Team Leader and Team Member Role | p. 93 |
| Perfect Phrases to Anchor Launch Agreements and Action Steps | p. 94 |
| Perfect Phrases to Build Virtual Team Trust | p. 97 |
| Perfect Phrases for Personalized Interaction | p. 100 |
| Perfect Phrases for the Premeeting Virtual Team Agenda | p. 102 |
| Perfect Phrases to Assign and Manage Virtual Team Meeting Prep Work | p. 103 |
| Perfect Phrases to Facilitate Virtual Team Meetings | p. 105 |
| Perfect Phrases to Encourage Peer Feedback | p. 107 |
| Perfect Phrases to Welcome New Team Members | p. 110 |
| Perfect Phrases to Introduce New Team Members and Encourage Inclusion | p. 112 |
| Develop Adaptive and Collaborative Excellence | p. 114 |
| Perfect Phrases to Introduce Working Adaptively | p. 114 |
| Perfect Phrases to Encourage Emergent Leadership | p. 117 |
| Perfect Phrases for Improvement Kata Coaching Cycles | p. 119 |
| Perfect Phrases to Coach for Self-Efficacy | p. 120 |
| Perfect Phrases to Develop Continuous Improvement Thinking | p. 123 |
| Perfect Phrases to Introduce Dynamic Learning | p. 125 |
| Perfect Phrases to Encourage Collaboration and Collaborative Competition | p. 126 |
| Perfect Phrases to Boost Strategic Use of Networks and Collaborative Technology | p. 128 |
| Perfect Phrases to Spark Synergy and Increase Reliance on Shared Intelligence | p. 130 |
| Perfect Phrases to Explore Best Practices | p. 132 |
| Embrace Virtual Reality | p. 134 |
| Perfect Phrases to Encourage Pull Communication | p. 134 |
| Perfect Phrases for Teleconferencing | p. 137 |
| Perfect Phrases for Web Conferencing and Videoconferencing | p. 139 |
| Perfect Phrases to Optimize Collaboration and Shared Workspace Technology | p. 141 |
| Monitor Progress | p. 144 |
| Perfect Phrases for Team Alignment with Dynamic Dashboards | p. 144 |
| Perfect Phrases to Assess Team Process | p. 145 |
| Perfect Phrases to Assess Team Results | p. 147 |
| Perfect Phrases to Assess Team Member Leadership Contributions | p. 148 |
| Perfect Phrases to Acknowledge Success and Contributions | p. 148 |
| Transform Obstacles | p. 151 |
| Perfect Phrases to Restructure Team Operations | p. 151 |
| Perfect Phrases to Address Mistakes | p. 153 |
| Perfect Phrases to Challenge Operating Agreement Slips and Noncompliance | p. 154 |
| Perfect Phrases to Address Technology Resistance and Competency Issues | p. 156 |
| Perfect Phrases to Address Underinvolvement and Inclusion Issues | p. 158 |
| Perfect Phrases to Address Individual Performance Gaps | p. 160 |
| Perfect Phrases to Address Team Conflict | p. 161 |
| Perfect Phrases to Guide Strategic Technological and Protocol Work-Arounds | p. 164 |
| Perfect Phrases to Invite External Mediation and Input for Unresolved Conflicts | p. 166 |
| Perfect Phrases to Reestablish a Culture of Accountability and Trust | p. 167 |
| Perfect Phrases to Respond to Leadership Feedback and Admit Mistakes | p. 168 |
| Close and Disband | p. 171 |
| Prepare for the End | p. 173 |
| Perfect Phrases to Champion a Proper Closing | p. 173 |
| Close Out the Virtual Team with Clout | p. 175 |
| Perfect Phrases to Review the Journey | p. 175 |
| Perfect Phrases for Mutual Team Member Recognition | p. 176 |
| Perfect Phrases for Formal Recognition and Acknowledgment | p. 177 |
| Perfect Phrases to Provide Team Recognition | p. 178 |
| Perfect Phrases to Debrief Lessons Learned | p. 180 |
| Conclusion | p. 183s |
| Table of Contents provided by Ingram. All Rights Reserved. |
Meryl Runion, CSP, is a certified speaking professional and the author of several Perfect Phrases books. The founder of SpeakStrong, Inc., she lives in Cascade, CO. Lynda McDermott is founder and President of EquiPro International. She has launched and developed more than 1,000 cross-functional virtual teams around the globe.
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