JEFFREY GITOMER is the global authority on sales and customer loyalty, giving public and corporate seminars, running annual sales meetings, and conducting live and virtual training programs on selling, attitude, trust, customer loyalty, and personal development. Jeffrey gives over 100 presentations a year, and writes a weekly column that reaches more than four million readers and a weekly e-zine with over 350,000 subscribers. He was inducted into the National Speaker Association's Speaker Hall of Fame in 2008.

How to ask a closing question 9

Can you close a sale in five questions?  12

Want to close more sales? Listen more! 20

You can’t get the sale ’til you ask for it 27

What would Ben Franklin think of the Ben Franklin close?  33

A few closing tactics. Taking a new look at old ways 38

It’s not the close. It’s the open 42

What are the BEST questions?  50

Did you get the order? If not, here’s why! 52

Closing the sale. A mastery lesson for sales masters 57

Closing the sale. The definitive answers you won’t like 63

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