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Unified Communications For Dummies^?

ISBN: 9780470401446 | 0470401443

Format: Paperback
Publisher: For Dummies
Pub. Date: 1/1/2010

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Summary Table of Contents Author Biography

Voicemail, e-mail, IM, video conferencing - here's how to get them all working togetherUnify your company's communications so your employees, clients, and suppliers can communicate more efficiently to boost your bottom line. This easy-to-understand guide shows you how to develop a strategy for unified communications, make the case for it to your stakeholders, identify the equipment you need, and implement your program.Discover the problem - evaluate your current situation and recognize the limitations of unconnected communicationsLearn the part... MOREs - get acquainted with the components of a unified communications systemFrom voice to VoIP - see how to maximize VoIP for instant communication with multiple contactsStart with what you have - discover new ways to use the variety of options you may already have availableFormulate your plan - develop realistic goals, research resources, and prepare for implementationEducate stakeholders - maintain communication about the plan, how to use the system, and the benefits it offersThink ahead - anticipate growth and assure that your unified communications program keeps paceBe compliant - know compliance requirements and security protocolsOpen the book and find:How to assess your existing communicationsTen unified communications solutions to investigateThe benefits of UC to your businessHow to make the case for your planTools you'll needTroubleshooting adviceHow to compare various technologiesResources for learning more

Today's workers have a vast array of methods for communicating with each other and with customers, partners, and suppliers. On the surface, it may seem as if companies with such an arsenal of options are living in a communications nirvana, but exactly the opposite is true. With all of these means available for communications, workers now have many more ways to communicate, all inconsistent with one another, thereby ironically increasing the odds of missing the person you want to reach. Unified Communications is a new paradigm for working and communicating efficiently and collaboratively. Beyond PCs, laptops, office phones, smart phones, web portals, and mobile devices lies the promised land of Unified Communications--the communications approach that solves countless issues in the modern, mobile work environment. Unified Communications simplifies your communications by logically blending and combining previously separate services and features so that communications by any means with anyone is possible over any of your devices. Unified Communications For Dummies introduces readers to the many advantages a Unified Communications strategy can bring to any business, and shows them how to establish a strategy for Unified Communications in their organization. The book details the features available in Unified Communications and how they permit new capabilities that drive customer satisfaction and make processes and communications more effective. Unified Communications For Dummies describes the specific steps needed to establish a Unified Communications strategy in organizations--to take readers from where they are now through a revolution in communications effectiveness that will make their organization stronger, while enabling employees and customers to manage and use their products and services more effectively.

Discover what Unified Communications can do for your business

In our increasingly mobile world, communication must be effective, global, and available through multiple technologies seamlessly. Unified Communications logically blends and combines previously separate services and features, making communication possible by any means, with anyone, using any of your devices.

This complex topic is perfect for a book dedicated to making everything easier! Unified Communications For Dummies introduces you to the many advantages this technology offers your business and shows you how to develop a strategy for bringing it about.

Unified Communications is a new paradigm for working and communicating efficiently and collaboratively
This book explains the features available with Unified Communications and how they can create new capabilities to drive customer satisfaction
Shows how Unified Communications encompasses office and mobile phones, voicemail, instant messaging, fax, Internet phone calls, texting, and even Web conferencing
Provides a step-by-step approach for creating a Unified Communications strategy
Offers tips for improving the implementation process
Shares real-world examples of how Unified Communications is being used today

Unified Communications For Dummies shows you how to meet business needs with this emerging, cutting-edge solution.

Foreword.

Introduction.

Part I: Getting Started.

Chapter 1: Unifi ed Communication from A to Z.

Chapter 2: All Present, Say Aye.

Chapter 3: Understanding the Business Benefit.

Part II: Applying Unified Communications.

Chapter 4: Planning Your Deployment.

Chapter 5: Unifying Voice.

Chapter 6: Employing Instant Messaging.

Chapter 7: Remote Connections.

Chapter 8: Conferencing.

Chapter 9: Collaborating and Sharing.

Chapter 10: Single-Click Access.

Part III: Implementing Unified Communications.

Chapter 11: Eat the Elep... MOREhant One Bite at a Time.

Chapter 12: Confi guring Voice.

Chapter 13: Securing Unifi ed Communications.

Chapter 14: Archiving and Compliance.

Chapter 15: Management and Troubleshooting.

Chapter 16: Customizing Unifi ed Communications.

Part IV: The Part of Tens.

Chapter 17: Ten Advantages of Unifi ed Communications.

Chapter 18: Ten Events You Shouldn’t Miss.

Chapter 19: Ten Tools You Should Have.

Index.

Tony Bradley is Founder and President of S3KUR3, Inc. ? a provider of information security and unified communications consulting and training. Satish Shah is a global speaker, author, trainer, and consultant on UC. He is Founder and CEO of UC Trainers.

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Unified Communications For Dummies^?