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Understanding Management

by: Daft, Richard L.; Marcic, Dorothy

Understanding Management

by: Daft, Richard L.; Marcic, Dorothy

ISBN 13:
9780324259186
ISBN 10:
0324259182
Edition: 4th
Format: Paperback
Copyright: 03/07/2003
Publisher: South-Western College Pub
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Summary

Understanding Management combines classic management concepts with emerging trends and issues in a concise, exciting, and user-friendly format. The theme of the fourth edition is the 'new workplace' highlighting how technology and other influences have changed the traditional organizations and the impact on their members. The goal since the first edition has been to provide a practical and hands-on alternative to the traditional and comprehensive texts on the market.

Preface

vii

About the Authors

xvii

PART 1 MANAGERS IN LEARNING ORGANIZATIONS

(46)

Managing the New Workplace

(45)

The Definition of Management

(1)

Organizational Performance

(1)

Best Practices How Joe Torre Brings Out the Best in His Players

(1)

Management Skills

(1)

Management Types

(1)

What Is It Like to Be a Manager?

(2)

Manager Activities

(1)

Manager Roles

(1)

Managing in Small Businesses and Not-for-Profit Organizations

(1)

Focus on Skills Do You Really Want to Be a Manager?

(1)

Digital, Inc. Dating in Bytes

(1)

Management and the New Workplace

(6)

Forces on Organizations

(1)

New Management Competencies

(1)

Application: Managing Crises and Unexpected Events

(2)

Focus on Leadership American Express Responds

(5)

The Learning Organization

(1)

Managing the Technology-Driven Workplace

(3)

Management and Organization

(3)

Classical Perspective

(5)

Scientific Management

(1)

Bureaucratic Organizations

(2)

Administrative Principles

(2)

Humanistic Perspective

(4)

The Human Relations Movement

(1)

The Human Resources Perspective

(2)

The Behavioral Sciences Approach

(1)

Management Science Perspective

(1)

Best Practices What Happened to Paperless?

(10)

Total Quality Management

(1)

Summary and Management Solution

(1)

Discussion Questions

(1)

Manager's Workbook

(1)

Manager's Workshop

(1)

Management in Practice: Ethical Dilemma

(1)

Surf the Net

(1)

Case for Critical Analysis

(4)

PART 2 THE ENVIRONMENT OF MANAGEMENT

(94)

The Environment and Corporate Culture

(30)

The External Environment

(5)

General Environment

(3)

Task Environment

Digital, Inc. Unplugged Conversations

(3)

Focus on Collaboration The New Golden Rule: Cooperate!

(1)

The Organization-Environment Relationship

(2)

Environmental Uncertainty

(1)

Adapting to the Environment

(1)

The Internal Environment: Corporate Culture

(4)

Symbols

(1)

Stories

(1)

Heroes

(1)

Slogans

(1)

Ceremonies

(1)

Environment and Culture

(3)

Adaptive Cultures

(1)

Types of Cultures

(2)

Shaping Corporate Culture for the New Workplace

(1)

Best Practices Athene's Culture Nurtures Loyalty and Excellence

(2)

New Demands for Managing Corporate Culture

(1)

Cultural Leadership

(1)

Focus on Leadership Lennar Corporation

(1)

Best Practices Eileen Fisher

(7)

Summary and Management Solution

(1)

Discussion Questions

(1)

Manager's Workbook

(1)

Manager's Workshop

(1)

Management in Practice: Ethical Dilemma

(1)

Surf the Net

(1)

Case for Critical Analysis

(2)

Managing in a Global Environment

(30)

A Borderless World

(1)

The International Business Environment

(1)

Focus on Diversity Cross-Cultural Communication

(1)

The Economic Environment

(2)

Digital, Inc. World Bank

(1)

The Legal-Political Environment

(1)

GATT and the World Trade Organization

(1)

European Union

(1)

Focus on Collaboration GrameenPhone

(1)

North American Free Trade Agreement (NAFTA)

(1)

The Sociocultural Environment

(4)

Social Values

(2)

Other Cultural Characteristics

(1)

Getting Started Internationally

(2)

Outsourcing

(1)

Exporting

(1)

Licensing

(1)

Best Practices Real Time Garments by Li & Fung

(1)

Direct Investing

(1)

Multinational Corporations

(1)

Managing in a Global Environment

(3)

Personal Challenges for Global Managers

(1)

Managing Cross-Culturally

100

(1)

Global Learning

101

(1)

Summary and Management Solution

102

(1)

Best Practices Virtual Reality: Negotiating the Cross-Cultural Web

102

(8)

Discussion Questions

103

(1)

Manager's Workbook

104

(1)

Manager's Workshop

105

(1)

Management in Practice: Ethical Dilemma

105

(1)

Surf the Net

106

(1)

Case for Critical Analysis

107

(3)

Managerial Ethics and Corporate Social Responsibility

110

(33)

What Is Managerial Ethics?

112

(3)

Criteria for Ethical Decision Making

115

(1)

Utilitarian Approach

115

(1)

Individualism Approach

116

(1)

Focus on Ethics Guidelines for Ethical Decision Making

116

(2)

Moral-Rights Approach

117

(1)

Justice Approach

118

(1)

Factors Affecting Ethical Choices

118

(5)

The Manager

119

(2)

The Organization

121

(2)

What Is Social Responsibility?

123

(1)

Digital, Inc. Resources for Social Responsibility

123

(1)

Organizational Stakeholders

124

(1)

Focus on Collaboration Executives Volunteer to Educate

125

(1)

The Natural Environment

126

(2)

Evaluating Corporate Social Performance

128

(2)

Economic Responsibilities

128

(1)

Legal Responsibilities

128

(1)

Ethical Responsibilities

129

(1)

Discretionary Responsibilities

130

(1)

Managing Company Ethics and Social Responsibility

130

(1)

Best Practices Natural Step

130

(5)

Ethical Individuals

131

(1)

Ethical Leadership

131

(1)

Organizational Structures and Systems

132

(3)

Ethics and the New Workplace

135

(8)

Summary and Management Solution

137

(1)

Discussion Questions

137

(1)

Manager's Workbook

138

(1)

Manager's Workshop

138

(1)

Management in Practice: Ethical Dilemma

139

(1)

Surf the Net

140

(1)

Case for Critical Analysis

140

(3)

PART 3 PLANNING

143

(88)

Organizational Planning and Goal Setting

144

(40)

Overview of Goals and Plans

146

(1)

Purposes of Goals and Plans

147

(2)

Goals in Organizations

149

(1)

Organizational Mission

149

(1)

Focus on Ethics New Horizons

150

(2)

Goals and Plans

151

(1)

Best Practices Start-Up E.piphany Plans to ``Grow Up'' Fast

152

(1)

Hierarchy of Goals

153

(1)

Criteria for Effective Goals

153

(1)

Planning Types and Performance

154

(4)

Management by Objectives

154

(2)

Single-Use and Standing Plans

156

(1)

Contingency Plans

156

(1)

Crisis Management Planning

157

(1)

Focus on Leadership Regulating E-mail in the Workplace

158

(3)

Planning in the New Workplace

161

(3)

Traditional Approaches to Planning

161

(1)

New Workplace Approaches to Planning

162

(2)

Thinking Strategically

164

(2)

What Is Strategic Management?

164

(1)

Purpose of Strategy

165

(1)

Digital, Inc. EBay: Building on Success

166

(2)

The Strategic Management Process

168

(3)

Strategic Formulation versus Implementation

168

(1)

Situation Analysis

168

(3)

Formulating Business-Level Strategy

171

(6)

Porter's Competitive Forces and Strategies

171

(5)

Partnership Strategies

176

(1)

Putting Strategy into Action

177

(7)

Leadership

178

(1)

Human Resources

179

(1)

Summary and Management Solution

179

(1)

Discussion Questions

180

(1)

Manager's Workbook

180

(1)

Manager's Workshop

181

(1)

Management in Practice: Ethical Dilemma

181

(1)

Surf the Net

182

(1)

Case for Critical Analysis

182

(2)

Managerial Decision Making

184

(47)

Types of Decisions and Problems

187

(1)

Programmed and Nonprogrammed Decisions

187

(1)

Digital, Inc. Starbucks Makes a New Connection

188

(3)

Certainty, Risk, Uncertainty, and Ambiguity

189

(2)

Decision-Making Models

191

(3)

Classical Model

191

(1)

Administrative Model

192

(2)

Best Practices Wildland Firefighters

194

(2)

Political Model

195

(1)

Decision-Making Steps

196

(1)

Recognition of Decision Requirement

197

(1)

Focus on Collaboration Oprah, Inc.

197

(4)

Diagnosis and Analysis

198

(1)

Development of Alternatives

198

(1)

Selection of Desired Alternative

199

(1)

Implementation of Chosen Alternative

200

(1)

Evaluation and Feedback

200

(1)

Personal Decision Framework

201

(1)

Increasing Participation in Decision Making

202

(6)

The Vroom-Jago Model

203

(3)

New Decision Approaches for the New Workplace

206

(2)

Focus on Collaboration At Brady: ``From No to Yo''

208

(1)

Using Information Technology for Decision Making

209

(1)

Information Technology

210

(2)

Data versus Information

210

(1)

Characteristics of Useful Information

211

(1)

Types of Information Systems

212

(2)

Operations Information Systems

212

(1)

Management Information Systems

213

(1)

The Internet and E-Business

214

(4)

E-Business Strategies

216

(1)

E-Marketplaces

217

(1)

Focus on Collaboration Grant J. Hunt Co. Likes the Personal Touch

218

(1)

Customer Relationship Management

219

(1)

Management Implications of Information Technology

219

(3)

Improved Employee Effectiveness

219

(1)

Increased Efficiency

220

(1)

Empowered Employees

221

(1)

Information Overload

221

(1)

Enhanced Collaboration

222

(1)

Organizational Learning

222

(1)

IT Trends in the New Workplace

222

(9)

Instant Messaging

222

(1)

Wireless Internet

223

(1)

Peer-to-Peer File Sharing

223

(1)

Summary and Management Solution

224

(1)

Discussion Questions

225

(1)

Manager's Workbook

225

(1)

Manager's Workshop

226

(1)

Management in Practice: Ethical Dilemma

227

(1)

Surf the Net

227

(1)

Case for Critical Analysis

228

(3)

PART 4 ORGANIZING

231

(142)

Fundamentals of Organizing

232

(42)

Organizing the Vertical Structure

234

(4)

Work Specialization

235

(1)

Chain of Command

236

(1)

Span of Management

237

(1)

Focus on Skills How to Delegate

238

(3)

Centralization and Decentralization

239

(2)

Departmentalization

241

(1)

Focus on Skills Delta Forces

241

(4)

Team Approach

243

(2)

Network Approach

245

(1)

Focus on Collaboration Imagination Ltd.

245

(4)

The Virtual Organization Approach

248

(1)

The Horizontal Organization

249

(6)

The Need for Coordination

249

(2)

Task Forces, Teams, and Project Management

251

(2)

Reengineering

253

(2)

Traditional Organizations versus the New Workplace

255

(5)

Horizontal Structure

256

(1)

Open Information

256

(1)

Decentralized Decision Making and Participative Strategy

257

(1)

Empowered Employees and Shared Responsibility

257

(1)

Strong, Adaptive Culture

258

(2)

Factors Shaping Structure

260

(3)

Structure Follows Strategy

260

(2)

Structure Reflects the Environment

262

(1)

Best Practices Salvation Army

263

(5)

Structure Fits the Technology

264

(4)

Summary and Management Solution

268

(1)

Digital, Inc. Noosh, Inc.

268

(6)

Discussion Questions

269

(1)

Manager's Workbook

269

(1)

Manager's Workshop

270

(1)

Management in Practice: Ethical Dilemma

271

(1)

Surf the Net

271

(1)

Case for Critical Analysis

271

(3)

Change and Development

274

(30)

Change and the New Workplace

276

(1)

Model of Planned Organizational Change

277

(2)

Forces for Change

278

(1)

Need for Change

278

(1)

Digital, Inc. Google.com

279

(1)

Initiating Change

280

(3)

280

(1)

Creativity

280

(1)

Idea Champions and New-Venture Teams

281

(2)

Implementing Change

283

(1)

Resistance to Change

283

(1)

Focus on Innovation Frog Design

283

(1)

Focus on Collaboration Making Change Stick

284

(5)

Force-Field Analysis

285

(1)

Implementation Tactics

286

(3)

Types of Planned Change

289

(1)

Technology Changes

290

(1)

New-Product Changes

290

(1)

Best Practices Triumph Motorcycles

290

(2)

Structural Changes

291

(1)

Culture/People Changes

292

(12)

Training and Development

292

(1)

Organizational Development

293

(4)

Summary and Management Solution

297

(1)

Discussion Questions

298

(1)

Manager's Workbook

299

(1)

Manager's Workshop

300

(1)

Management in Practice: Ethical Dilemma

301

(1)

Surf the Net

301

(1)

Case for Critical Analysis

301

(3)

Human Resource Management

304

(34)

The Strategic Role of Human Resource Management

306

(2)

Environmental Influence on HRM

308

(4)

Competitive Strategy

308

(2)

Federal Legislation

310

(2)

The Changing Nature of Careers

312

(2)

The Changing Social Contract

312

(1)

The New Workplace

313

(1)

Focus on Collaboration Home-Based Businesses

314

(1)

Attracting an Effective Workforce

315

(5)

Human Resource Planning

316

(1)

Recruiting

317

(3)

Digital, Inc. 2 Rent a Coder

320

(2)

Selecting

321

(1)

Focus on Skills The Right Way to Interview a Job Applicant

322

(2)

Developing an Effective Workforce

324

(1)

Training and Development

324

(1)

Best Practices Pret A Manger

325

(4)

Performance Appraisal

327

(2)

Maintaining an Effective Workforce

329

(9)

Compensation

329

(1)

Benefits

330

(1)

Termination

331

(2)

Summary and Management Solution

333

(1)

Discussion Questions

333

(1)

Manager's Workbook

334

(1)

Manager's Workshop

334

(1)

Management in Practice: Ethical Dilemma

335

(1)

Surf the Net

335

(1)

Case for Critical Analysis

336

(2)

Managing Diverse Employees

338

(35)

Valuing Diversity

340

(3)

Dimensions of Diversity

341

(1)

Attitudes toward Diversity

342

(1)

Focus on Collaboration Shifting Attitudes

343

(1)

The Changing Workplace

344

(1)

Challenges Minorities Face

345

(1)

Focus on Skills Lopez Negrete Communications

345

(1)

Digital, Inc. BETting on the Internet: BET.com

346

(2)

Management Challenges

347

(1)

Affirmative Action

348

(3)

Current Debates about Affirmative Action

349

(1)

The Glass Ceiling

350

(1)

Current Responses to Diversity

351

(1)

Best Practices Women Entrepreneurs

352

(7)

Changing the Corporate Culture

353

(1)

Changing Structures and Policies

354

(3)

Diversity Awareness Training

357

(2)

Defining New Relationships in Organizations

359

(2)

Emotional Intimacy

359

(1)

Sexual Harassment

360

(1)

Global Diversity

361

(2)

Selection and Training

361

(1)

Communication Differences

362

(1)

Diversity in the New Workplace

363

(10)

Multicultural Teams

363

(1)

Employee Network Groups

364

(1)

Summary and Management Solution

365

(1)

Discussion Questions

366

(1)

Manager's Workbook

367

(1)

Manager's Workshop

367

(1)

Management in Practice: Ethical Dilemma

368

(1)

Surf the Net

369

(1)

Case for Critical Analysis

369

(4)

PART 5 LEADERSHIP

373

(174)

Foundations of Behavior in Organizations

374

(36)

Organizational Behavior

376

(1)

Attitudes

377

(1)

Focus on Ethics St. Luke's

377

(3)

Components of Attitudes

378

(1)

Work-Related Attitudes

379

(1)

Digital, Inc. Gupta Corporation

380

(2)

Conflicts among Attitudes

382

(1)

Perception

382

(2)

Perceptual Selectivity

383

(1)

Perceptual Distortions

383

(1)

Focus on Collaboration Eden Alternative

384

(3)

Attributions

385

(2)

Personality and Behavior

387

(4)

Personality Traits

387

(2)

Emotional Intelligence

389

(1)

Attitudes and Behaviors Influenced by Personality

390

(1)

Focus on Skills What's Your Crisis EQ?

391

(4)

Person-Job Fit

394

(1)

Learning

395

(3)

The Learning Process

395

(1)

Learning Styles

396

(2)

Continuous Learning

398

(1)

Stress and Stress Management

398

(1)

Best Practices Marshall Goldsmith

399

(3)

Type A and Type B Behavior

400

(1)

Causes of Work Stress

400

(2)

Focus on Collaboration The Bourne Identity

402

(8)

Stress Management

403

(2)

Summary and Management Solution

405

(1)

Discussion Questions

405

(1)

Manager's Workbook

406

(1)

Manager's Workshop

407

(1)

Management in Practice: Ethical Dilemma

408

(1)

Surf the Net

408

(1)

Case for Critical Analysis

409

(1)

Leadership in Organizations

410

(32)

The Nature of Leadership

412

(1)

Leadership versus Management

412

(4)

Position Power

414

(1)

Personal Power

414

(1)

Empowerment

415

(1)

Leadership Traits

416

(1)

Focus on Collaboration Andy Pearson Transforms Himself As a Leader

416

(1)

Autocratic versus Democratic Leaders

417

(1)

Focus on Collaboration Hunterdon High School

418

(1)

Behavioral Approaches

419

(1)

Ohio State Studies

419

(1)

Michigan Studies

419

(1)

The Leadership Grid

419

(1)

Contingency Approaches

420

(9)

Fiedler's Contingency Theory

420

(3)

Hersey and Blanchard's Situational Theory

423

(2)

Path-Goal Theory

425

(3)

Substitutes for Leadership

428

(1)

Change Leadership

429

(2)

Charismatic and Visionary Leadership

430

(1)

Transformational Leaders

431

(1)

Focus on Skills Are You a Charismatic Leader?

431

(2)

Leading the New Workplace

432

(1)

Best Practices USS Benfold

433

(1)

Focus on Skills Leading Women

434

(1)

Digital, Inc. PK-35 Soccer Teams

435

(7)

Summary and Management Solution

436

(1)

Discussion Questions

437

(1)

Manager's Workbook

438

(1)

Manager's Workshop

439

(1)

Management in Practice: Ethical Dilemma

439

(1)

Surf the Net

440

(1)

Case for Critical Analysis

440

(2)

Motivation in Organizations

442

(36)

The Concept of Motivation

444

(2)

Foundations of Motivation

446

(1)

Traditional Approach

446

(1)

Human Relations Approach

446

(1)

Human Resource Approach

447

(1)

Contemporary Approach

447

(1)

Content Perspectives on Motivation

447

(1)

Hierarchy of Needs Theory

447

(2)

ERG Theory

449

(2)

Two-Factor Theory

451

(1)

Focus on Collaboration Norsk Hydro: Working Better by Working Less

451

(2)

Acquired Needs Theory

453

(1)

Digital, Inc. General Electric Ebusiness

453

(1)

Process Perspectives on Motivation

454

(1)

Equity Theory

454

(1)

Best Practices Romac Industries

455

(3)

Expectancy Theory

456

(2)

Reinforcement Perspective on Motivation

458

(5)

Reinforcement Tools

459

(1)

Schedules of Reinforcement

460

(3)

Job Design for Motivation

463

(1)

Focus on Skills The Carrot-and-Stick Controversy

463

(5)

Job Simplification

464

(1)

Job Rotation

464

(1)

Job Enlargement

465

(1)

Job Enrichment

465

(1)

Job Characteristics Model

466

(2)

Motivating in the New Workplace

468

(2)

Empowerment

469

(1)

Focus on Leadership 360°

470

(8)

Giving Meaning to Work

471

(1)

Summary and Management Solution

472

(1)

Discussion Questions

473

(1)

Manager's Workbook

474

(1)

Manager's Workshop

474

(1)

Management in Practice: Ethical Dilemma

475

(1)

Surf the Net

475

(1)

Case for Critical Analysis

476

(2)

Communicating in Organizations

478

(36)

Communication and the Manager's Job

480

(3)

What Is Communication?

481

(1)

The Communication Process

482

(1)

Communicating among People

483

(1)

Focus on Skills How to Be a Master Communicator

484

(3)

Communication Channels

484

(3)

Persuasion and Influence

487

(1)

Focus on Collaboration Alicia Keys and India.Arie

487

(2)

Nonverbal Communication

488

(1)

Focus on Skills Voice Training for Managers

489

(3)

Listening

491

(1)

Organizational Communication

492

(1)

Formal Communication Channels

492

(1)

Best Practices CEO Talk

492

(4)

Digital, Inc. Amazon.com Keeps Track of Employees' ``Pulse Rate''

496

(5)

Team Communication Channels

498

(1)

Informal Communication Channels

499

(2)

Communicating in the New Workplace

501

(1)

Open Communication

501

(1)

Dialogue

501

(1)

Focus on Collaboration Great Harvest Bread Company

502

(2)

Feedback and Learning

503

(1)

Managing Organizational Communication

504

(10)

Barriers to Communication

504

(2)

Overcoming Communication Barriers

506

(1)

Summary and Management Solution

507

(1)

Discussion Questions

508

(1)

Manager's Workbook

508

(1)

Manager's Workbook

509

(1)

Manager's Workshop

510

(1)

Management in Practice: Ethical Dilemma

511

(1)

Surf the Net

511

(1)

Case for Critical Analysis

512

(2)

Teamwork in Organizations

514

(33)

Teams at Work

516

(2)

What Is a Team?

516

(1)

Model of Work Team Effectiveness

517

(1)

Focus on Collaboration A High-Tech Executive Learns about Teamwork

518

(1)

Types of Teams

519

(2)

Formal Teams

519

(1)

Self-Directed Teams

520

(1)

Focus on Collaboration Sustainable Northwest and Others

521

(4)

Teams in the New Workplace

523

(2)

Team Characteristics

525

(2)

Size

525

(1)

Member Roles

526

(1)

Team Processes

527

(4)

Stages of Team Development

527

(3)

Team Cohesiveness

530

(1)

Focus on Collaboration Project Platypus

531

(2)

Team Norms

532

(1)

Managing Team Conflict

533

(1)

Digital, Inc. Eze Castle Software

533

(4)

Causes of Conflict

534

(1)

Styles to Handle Conflict

535

(2)

Benefits and Costs of Teams

537

(1)

Potential Benefits of Teams

537

(1)

Best Practices Eileen Fisher, Inc.

538

(2)

Potential Costs of Teams

539

(1)

Focus on Skills How to Run a Great Meeting

540

(7)

Summary and Management Solution

541

(1)

Discussion Questions

542

(1)

Manager's Workbook

542

(1)

Manager's Workshop

543

(1)

Management in Practice: Ethical Dilemma

543

(1)

Surf the Net

544

(1)

Case for Critical Analysis

544

(3)

PART 6 CONTROLLING

547

The Importance of Control

548

The Meaning of Control

550

(1)

Organizational Control Focus

551

(1)

Focus on Skills E-Commerce Metrics

551

(2)

Feedforward Control

552

(1)

Concurrent Control

552

(1)

Feedback Control

553

(1)

Digital, Inc. Matchmaking for Dorms and Jobs

553

(1)

Feedback Control Model

554

(5)

Steps of Feedback Control

555

(2)

Application to Budgeting

557

(2)

The Changing Philosophy of Control

559

(1)

Focus on Skills Buckeye Beans & Herbs

559

(2)

Managing Productivity

561

(1)

Measuring Productivity

561

(1)

Total Quality Management

562

(3)

TQM Techniques

563

(1)

TQM Success Factors

564

(1)

Trends in Quality and Financial Control

565

(1)

International Quality Standards

565

(1)

New Financial Control Systems

566

(1)

Control in the New Workplace

566

(1)

Open-Book Management

567

(1)

Best Practices Semco's Open Book Policy

567

The Balanced Scorecard

568

(1)

Summary and Management Solution

569

(1)

Discussion Questions

570

(1)

Manager's Workbook

570

(1)

Manager's Workshop

570

(1)

Management in Practice: Ethical Dilemma

571

(1)

Surf the Net

572

(1)

Case for Critical Analysis

572

APPENDIX A: Video Cases

(1)

Le Meridien Managers Manage by Walking About

(1)

Student Advantage Has the Advantage in the New Economy

(1)

Fallon Worldwide: Can Its Corporate Culture Be a Soul Survivor?

(1)

Fallon Worldwide---Its Name Spells Global

(1)

Timberland Walks the Walk of Social Responsibility

(1)

The Geek Squad: Providing Service That Makes You Smile

(1)

Caribou Coffee Has a Mission

(1)

Caribou Coffee's Strategy: Worth More Than Beans

(1)

Machado and Silvetti: A Business Based on Decisions

(1)

Student Advantage Helps College Students Stay Organized

(1)

Machado and Silvetti: Building the Business of Building

(1)

Peter Pan Offers a Safe Ride

(1)

Fannie Mae: A Superstar to American Home Buyers and Workers

(1)

Fannie Mae Promotes a Diverse Workforce

(1)

CVS Stands for Consumer Value Store

(1)

Donna Fernandes: She's the Leader of the Pack

(1)

Motivation Is a Wild Experience at the Buffalo Zoo

(1)

Communication Is Paramount at Le Meridien

(1)

Cannondale: Teams Perform in the Race for the Perfect Bicycle

(1)

Cannondale Has Finely Tuned Control

(1)

Cannondale's Information Technology: From Office to Factory Floor---and Beyond

(1)

Cannondale's Consuming Passion for Perfection

APPENDIX B: Continuing Case

(1)

Part One: Ford Motor Company Makes History

(1)

Part Two: Ford Operates in a Complex Environment

(2)

Part Three: A Tale of Two Strategies

(2)

Part Four: Managing Organizational Changes at Ford

(1)

Part Five: Ford Enters a New Era of Leadership

(2)

Part Six: At Ford, Quality Is Job 1---Again

APPENDIX C: Entrepreneurship and Small Business Management

(1)

What Is Entrepreneurship?

(1)

Entrepreneurship and the Environment

(2)

Entrepreneurship Today

(1)

Definition of Small Business

(1)

Impact of Entrepreneurial Companies

(1)

Who Are Entrepreneurs?

(2)

Personality Traits

(2)

Demographic Factors

(1)

Starting an Entrepreneurial Firm

(1)

New Business Idea

(1)

The Business Plan

(1)

Best Practices The Soft Touch Leads to Success at Ipswitch Software

(2)

Legal Form

(1)

Financial Resources

(1)

Best Practices Helpful Hints for Writing the Business Plan

(3)

Tactics

(2)

Internet Start-Ups

(1)

Launching an Internet Business

(1)

Digital, Inc. Getting Google Right

(1)

Managing a Growing Business

Stages of Growth

(1)

Planning

(1)

Organizing

(1)

Leading

(1)

Controlling

APPENDIX D: Answers to Manager's Workbook Exercises

Glossary

Endnotes

Name Index

Company Index

Subject Index

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Understanding Management

Understanding Management

9780324259186

0324259182

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

Understanding Management

Understanding Management

9780324259186

0324259182

Summary

Table of Contents

Supplemental Materials

Write a Review

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