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The Truth About Managing People...And Nothing But the Truth

ISBN: 9780130669278 | 013066927X
Format: Hardcover
Publisher: Financial Times Prentice Hall
Pub. Date: 1/1/2002

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SummaryTable of Contents
In The Truth About Managing People, one of the world's leading management experts distills today's most important management research into 64 principles you can use right now! Stephen P. Robbins rips away the hype, fads, and cliches that keep managers from seeing reality, delivering no-holds barred advice for hiring, motivation, leadership, communication, team-building, change and conflict management, performance evaluation, and much more. Robbins focuses on what we really know about management, distilled from over 30 years of management resear... MORE
Prefacexiv
PART I The Truth About Hiring1(34)
Forget Traits; It's Behavior That Counts
3(3)
Realistic Job Previews: What You see is Wh... MORE
6(3)
Tips for Improving Employee Interviews
9(3)
Want Pleasant Employees? It's in the Genes!
12(2)
Good Citizenship Counts!
14(2)
Brains Matter; or When in Doubt, Hire Smart People
16(3)
Don't Count Too Much on Reference Checks
19(3)
When in Doubt, Hire Conscientious People!
22(3)
Hire People Who Fit Your Culture: My ``Good Employee'' Is Your Stinker!
25(3)
Match Personalities and Jobs
28(3)
Manage the Socialization of New Employees
31(4)
PART II The Truth About Motivation35(38)
Why Many Workers Aren't Motivated at Work Today
36(3)
Happy Workers Aren't Necessarily Productive Workers!
39(3)
Workforce Generations and Values
42(3)
Telling Employees to ``Do Your Best'' Isn't Likely to Achieve Their Best
45(3)
Not Everyone Wants to Participate in Setting Their Goals
48(3)
Professional Workers Go for the Flow
51(3)
Watch Out for Cyberloafing!
54(3)
When Giving Feedback: Criticize Behaviors, Not People
57(3)
You Get What You Reward
60(3)
It's All Relative!
63(3)
Recognition Motivates (and It Costs Very Little!)
66(3)
Ways to Motivate Low-Skill, Low-Pay Employees
69(2)
There's More to High Employee Performance Than Just Motivation
71(2)
PART III The Truth About Leadership73(32)
The Essence of Leadership is Trust
74(3)
Experience Counts! Wrong!
77(3)
Most People THINK They Know What Good Leaders Look Like
80(2)
Effective Leaders Know How to Frame Issues
82(4)
You Get What You Expect
86(2)
Great Followers Make Great Leaders
88(2)
Charisma Can Be Learned
90(3)
Make Others Dependent on You
93(3)
There's No Ideal Leadership Style
96(2)
Adjust Your Leadership Style For Cultural Differences or When in Rome...
98(3)
When Leadership ISN'T Important
101(4)
PART IV The Truth About Communication105(18)
Hearing Isn't Listening
106(3)
Choose the Right Communication Channel
109(3)
Listen to the Grapevine
112(3)
Men and Women DO Communicate Differently
115(3)
What You Do Overpowers What You Say
118(2)
The Case for Open-Book Management
120(3)
PART V The Truth About Building Teams123(14)
What We Know That Makes Teams Work
124(4)
2+2 Doesn't Necessarily Equal 4
128(2)
We're Not All Equal: Status Matters!
130(3)
Not Everyone Is Team Material
133(4)
PART VI The Truth About Managing Conflicts137(14)
The Case FOR Conflict
138(3)
Poor Communication Isn't the Source of Most Conflicts
141(3)
Beware of Groupthink
144(3)
How to Reduce Work-Life Conflicts
147(4)
PART VII The Truth About Designing Jobs151(10)
There's No Such Thing as a ``Good Job''
152(3)
Not Everyone Wants a Challenging Job
155(2)
Four Job-Design Actions That Will Make Employees More Productive
157(4)
PART VIII The Truth About Performance Evaluation161(10)
Annual Reviews: The Best Surprise Is NO Surprise!
162(3)
Don't Blame Me! The Role of Self-Serving Bias
165(3)
The Case for 360-Degree Feedback Appraisals: More IS Better!
168(3)
PART IX The Truth About Coping With Change171(14)
Most People Resist Any Change That Doesn't Jingle in Their Pockets!
172(4)
You CAN Teach an Old Dog New Tricks
176(3)
Use Participation to Reduce Resistance to Change
179(2)
Layoffs Are as Tough on Survivors as Those Who Get Laid Off
181(4)
PART X Some Final Thoughts About Managing Behavior185(1)
I'll See It When I Believe It
186(3)
First Impressions DO Count!
189(3)
People Aren't Completely Rational: Don't Ignore Emotions!
192(3)
Beware of the Quick Fix
195(3)
References198

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