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| Section I | |
| Self Awareness | |
| Human and Technical Relations Skills | |
| Social and Therapeutic Communications | |
| The Therapeutic Process | |
| What is Your Style | |
| Professional Application | |
| Basic Communication Skills | |
| Communication Cycle | |
| Verbal Communications | |
| Nonverbal Communications | ... MORE |
| Communications with Diverse Populations | |
| Influence of Technology on Communication | |
| Team Communication | |
| Listening Skills | |
| The Helping Interview | |
| Orientation | |
| Identification of Problem | |
| Levels of Need | |
| Questioning Techniques | |
| Roadblocks to Communication | |
| Resolution of the Problem | |
| Defense Mechanisms | |
| Regression | |
| Repression | |
| Sublimination | |
| Projection | |
| Displacement | |
| Undoing | |
| Compensation | |
| Identification | |
| Denial | |
| Rationalization | |
| Learning Theories of Growth and Development: | |
| Cognitive Development Learning Theory | |
| Jean Piaget | |
| Psychoanalytic Development Learning Theories | |
| Sigmund Freud (1856-1939) | |
| Eric Erikson (1902-1994) | |
| Moral Development Learning Theories | |
| Piaget's Six Dimensions of Moral Development | |
| Lawrence Kohlberg's Stages of Moral Development | |
| Behavioral and Humanistic Learning Theories | |
| Ivan Pavlov, Behaviorist. B. F. Skinner, Behaviorist | |
| Social Learning Theory | |
| Abraham Maslow, Humanist | |
| The Therapeutic Response: | |
| The Therapeutic Response in Age Groups | |
| Children | |
| Adolescents | |
| Adults | |
| Elder Adults | |
| The Therapeutic Response to Frightened, Angry and Aggressive Clients | |
| The Frightened Client | |
| The Angry/Aggressive Client | |
| The Therapeutic Response to Stressed and Anxious Clients | |
| What is Stress | |
| Stress Theories | |
| Anxiety | |
| Stress and the Life Cycle | |
| How to Reduce Stress | |
| The Therapeutic Response to Depressed Clients | |
| Types of Depression | |
| Depression and the Life Cycle | |
| Therapeutic Approaches | |
| The Therapeutic Response to Suicidal Clients | |
| Four Stages of Contemplating Suicide | |
| Therapeutic Approaches | |
| The Therapeutic Response to Sexually Suggestive Clients | |
| Attitudes Toward Sexuality | |
| Therapeutic Approaches | |
| The Therapeutic Response to Drug-Dependent Clients | |
| Alcoholism | |
| Abuse of Other Drugs | |
| The Therapeutic Response to Abusive and Abused Clients | |
| Phases of Violence | |
| Rape | |
| Physical Indicators of Abuse | |
| The Therapeutic Response to AIDS Clients | |
| The Realities of AIDS | |
| The Therapeutic Response to Clients Experiencing Loss, Grief, Dying and Death | |
| G. L. Engle. Kubler-Ross | |
| Cultural Influences on Grief and death | |
| Kinds of Losses | |
| Factors That Influence Grief | |
| Anticipatory Grief | |
| Dysfunctional and Unresolved Grief | |
| Losses Faced by Persons with a Life-Threating Illness | |
| The Therapeutic Response | |
| The Right to Die | |
| Glossary | |
| Table of Contents provided by Publisher. All Rights Reserved. |