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A Systems Approach to Small Group Interaction

by:
ISBN: 9780070655263 | 007065526X
Edition: 6th
Format: Paperback
Publisher: McGraw-Hill Higher Education
Pub. Date: 8/1/1997

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SummaryTable of Contents
"A Systems Approach to Small Group Interaction" pioneered the systems approach and is the only book that integrates all important small group topics into a single comprehensive conceptual model. The text also features a unique systematic organization. Each chapter begins with a brief preview, followed by a glossary of terms, a real life case study, and then the chapter text material; next comes several experiential exercises for skill development, and finally the chapter concludes with two original readings.
PREFACExi
1 WHAT IS SMALL GROUP INTERACTION?
1(40)
Case Study: KIDS LEARN FROM PEERS THAT SMART ISN'T COOL
3(1)
... MORE
A Definition
4(6)
Why Study Small Groups?
5(5)
Empowerment
10(3)
Practical Tips
11(2)
A Conceptual Orientation for Small Groups
13(1)
General Systems Perspective
13(2)
General Systems Concepts
15(5)
The Systems Perspective: The Tubbs Model
20(4)
Practical Tips
21(1)
Relevant Background Factors
21(1)
Internal Influences
22(2)
Consequences
24(1)
Summary
24(1)
Exercises
25(4)
1. First Impressions
25(1)
2. Interpersonal Perceptions
25(1)
3. Group Consensus Activity
26(1)
4. Ice-Breaking Exercise
27(1)
5. Group Decision Making
28(1)
6. World Wide Web Resource
28(1)
Readings: OVERVIEW
29(12)
Motivation for Member Participation in Groups
29(4)
Gerald L. Wilson
Holism for the Left Brain
33(8)
Jessica Lipnack
Jeffrey Stamps
2 RELEVANT BACKGROUND FACTORS
41(47)
Case Study: ADVENTURES IN KENYA
42(3)
Explaining Why We Do What We Do
45(1)
Personality
46(5)
Inclusion
47(1)
Control
48(2)
Affection
50(1)
Sex
51(3)
Age
54(1)
Health
55(2)
Practical Tips
57(1)
Attitudes
57(3)
Values
60(2)
Practical Tips
61(1)
The Systems Perspective
62(1)
Exercises
63(7)
1. Employee Selection Problem
63(3)
2. Self-Esteem Exercise
66(1)
3. Personal Styles Exercise
67(2)
4. Interaction Exercise
69(1)
5. The New-Hire Case
69(1)
6. World Wide Web Resource
70(1)
Readings: OVERVIEW
70(18)
The Interpersonal
70(8)
William Schutz
Applied Persuasion Theory
78(10)
Robin N. Widgery
Stewart L. Tubbs
3 GROUP CIRCUMSTANCES AND STRUCTURE
88(54)
Case Study: CHEMPURE PHARMACEUTICAL COMPANY
90(6)
Physical Environment
96(5)
Territoriality
97(1)
Seating Patterns
98(3)
Group Size and Structure
101(3)
Communication Networks
101(1)
Group Size
102(2)
Type of Group
104(15)
Primary Groups
105(1)
Casual and Social Groups
106(1)
Educational Groups
107(1)
Work Groups
108(1)
Problem-Solving Groups
109(6)
Practical Tips
115(1)
Computer-Assisted Groups
116(3)
The Systems Perspective
119(2)
Exercise
121(1)
1. Case Study Discussion
121(1)
Readings: OVERVIEW
122(20)
Participating in Groups
122(2)
James W. Gibson
Michael S. Hanna
Planning A Problem-Solving Meeting
124(18)
Ronald B. Adler
Jeanne Marquardt Elmhorst
4 LEADERSHIP AND SOCIAL INFLUENCE PROCESSES
142(59)
Case Study: DEPARTMENT 8101
143(6)
Status and Power
149(4)
Types of Status
149(2)
Types of Power
151(2)
Leadership
153(13)
Historic Trends
154(8)
Leadership Styles
162(1)
Practical Tips
163(2)
SuperLeaders
165(1)
Followership
166(3)
Followership Styles
166(1)
Practical Tips
166(3)
Contingency Theory
169(3)
Group Norms: Social Influence and Conformity
172(10)
Conformity: Research and Applications
175(7)
Group Development
182(3)
The Systems Perspective
185(2)
Exercises
187(2)
1. Case Studies Discussion
187(1)
2. Interaction Analysis Exercise
188(1)
3. Group Development Exercise
189(1)
4. World Wide Web Resource
189(1)
Readings: OVERVIEW
189(12)
Application of Situational Leadership
189(5)
Paul Hersey
Kenneth H. Blanchard
Dewey F. Johnson
Ten Lessons for Leaders and Leadership Developers
194(7)
Barry Z. Posner
James M. Kouzes
5 COMMUNICATION PROCESSES
201(58)
Case Study: THE FACULTY COMMITTEE
203(2)
Communication
205(14)
Communication Defined
205(1)
Intentional-Unintentional
206(2)
Verbal-Nonverbal
208(7)
Defensive-Supportive
215(2)
Practical Tips
217(1)
Content and Process
218(1)
Language Behavior
219(9)
Bypassing
220(2)
Practical Tips
222(1)
Inference Making
223(2)
Polarizing
225(1)
Signal Reactions
226(1)
Practical Tips
227(1)
Self-Disclosure
228(5)
Practical Tips
229(1)
The Johari Window
230(2)
Appropriateness
232(1)
Interaction Roles
233(4)
Group Task Roles
234(1)
Group-Building and Maintenance Roles
235(1)
Individual Roles
236(1)
The Systems Perspective
237(2)
Exercises
239(2)
1. Case Study Discussion
239(1)
2. Self-Disclosure Exercise
239(2)
3. Member Roles Exercise
241(1)
Readings: OVERVIEW
241(18)
Team Talk
241(11)
Anne E. Donnellon
Defensive Communication
252(7)
Jack R. Gibb
6 CONFLICT RESOLUTION AND DECISION-MAKING PROCESSES
259(48)
Case Study: HERB HAMILTON
261(1)
Decision-Making Process
262(5)
The Reflective Thinking Process
266(1)
Reflective Thinking Process
267(10)
The Kepner-Tregoe Approach
267(1)
The Fishbone Technique
268(1)
Practical Tips
269(1)
Brainstorming
269(2)
Practical Tips
271(1)
Incrementalism
272(2)
Mixed Scanning
274(1)
Tacit Bargaining
275(2)
Conflict and Conflict Resolution
277(10)
Sources of Conflict
278(1)
Desirability of Conflict
278(1)
Types of Conflict
279(1)
Undesirability of Conflict
279(2)
Toward Conflict Resolution
281(1)
Practical Tips
281(6)
The Systems Perspective
287(2)
Exercises
289(6)
1. Problem-Solving Discussion Assignment
289(1)
2. Adjunct of Exercise 1
290(1)
3. Brainstorming Exercise
290(1)
4. Conflict Resolution Exercise: "Win as Much as You Can"
290(4)
5. Conflict Resolution Exercise: "Gun Control"
294(1)
6. World Wide Web Resources
294(1)
Readings: OVERVIEW
295(12)
Team Think
295(2)
Don Martin
World-Class Negotiating Strategies
297(10)
Frank L. Acuff
7 CONSEQUENCES
307(54)
Case Study: CHANGING A SORORITY
308(2)
Solutions to Problems
310(8)
Quality of Solutions
310(2)
Acceptance of Solutions
312(6)
Changes in Interpersonal Relations
318(4)
Team Building
319(3)
Improved Information Flow
322(2)
Organizational Change
324(5)
Practical Tips
329(1)
The Systems Perspective
329(2)
Exercises
331(2)
1. Getting the Car Home
331(1)
2. Case Study Discussion
331(1)
3. Personal Feedback Exercise
332(1)
4. Case Study Discussion
332(1)
Readings: OVERVIEW
333(28)
Improving Decisions in an Organization
333(12)
Norman R. F. Maier
Organizational Change Strategies and Tactics
345(16)
Phylis F. Schlesinger
Vijay Sathe
Leonard Schlesinger
John P. Kotter
REFERENCES361(16)
CREDITS377(2)
INDEX379

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