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Supervision in the Hospitality Industry: Applied Human Resources, 5th Edition

ISBN: 9780471657484 | 0471657484
Edition: 5th
Format: Hardcover
Publisher: Wiley
Pub. Date: 3/1/2006

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This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

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