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Introduction
Other Works on Safety Culture
Understanding and Improving Safety Culture
Making the Decision to Pursue Safety Culture Excellence
Milestone 1. Strategy
Step 1.1 Purpose
Step 1.2 Core Values
Step 1.3 Vision
Step 1.4 Long and Short-Term Goals
Step 1.5 Objectives
Step 1.6 Marketing
Step 1.7 Initiatives
Step 1.8 Safety Excellence Accountability System
Step 1.9 Identify and Enable Change Agents
Step 1.10 Measure / Adjust
Step 1.11 Continuo... MORE
Milestone 2. Assessment
Step 2.1 Evaluation of Existing Safety Initiatives
Step 2.2 Perceptions
Step 2.3 Interviews
Step 2.4 Safety Data Analysis
Milestone 3. Clarity
Step 3.1 Structure
Step 3.2 SET Strategy Briefing
Step 3.3 SET Clarity Workshop
Step 3.4 Employee Briefing(s)
Milestone 4. Climate
Step 4.1 Commitment
Step 4.2 Caring
Step 4.3 Cooperation
Step 4.4 Coaching
Milestone 5. Chemistry
Step 5.1 Passion
Step 5.2 Focus
Step 5.3 Expectations
Step 5.4 Proactive Accountability
Step 5.5 Reinforcement
Step 5.6 Vulnerability
Step 5.7 Communication
Step 5.8 Measurement
Step 5.9 Trust (the bonding agent)
Milestone 6. Control
Step 6.1 Targeting Safety Improvement
Step 6.2 Taking a Safety-Improvement STEP
Step 6.3 Converting BBS to STEPS
Step 6.4 Motivation
Milestone 7. Continuous Improvement
Step 7.1 Ongoing Safety-Improvement STEPS
Step 7.2 The FILM for a Cultural Snapshot
Step 7.3 Multi-Level Support
Step 7.4 Succession Plan for SET
Step 7.5 Onboarding: New Employee Orientation to STEPS
Step 7.6 Professional Development
Step 7.7 Re-Assessment
Conclusion
Bibliography
Appendices
Appendix A. Explanation of Terms
Appendix B. Pareto Analysis Worksheet and Instructions
Appendix C. Selecting Effective Members for Safety Excellence Teams
Appendix D. List of Variables Recommended for Accident Investigation Reports
Appendix E. Action Plan Form
Appendix F. STEPS Audit List
TERRY L. MATHIS is the founder and CEO of ProAct Safety, an international safety excellence consulting firm that has pioneered innovative approaches to culture improvement, behavioral strategies, and management of safety since 1993. He is a regular keynote speaker and columnist for safety publications, as well as a strategic advisor to the leaders of many top performing organizations.
SHAWN M. GALLOWAY is President of ProAct Safety. As an international consultant, professional keynote speaker, and strategist, he has helped hundreds of organizations achieve and sustain excellence in safety, culture, and operational performance. He is also the host of the highly acclaimed weekly podcast series, Safety Culture ExcellenceŽ, a columnist for several magazines, and advisor to many of the best in safety performance.