PART I: LAYING THE GROUNDWORK. 1. Introduction to Helping. 2. Overview of the Helping Model. 3. The Helping Relationship: Values in Action. PART II: THE THERAPEUTIC DIALOGUE. 4. Introduction to Communication and the Skill of Visibly Tuning in to Clients. 5. Active Listening: The Foundation of Understanding. 6. Sharing Empathic Highlights: Communicating and Checking Understanding. 7. The Art of Probing and Summarizing. PART III: STAGE I OF THE HELPING MODEL AND ADVANCED COMMUNICATION SKILLS. 8. Step I-A: Helping Clients Tell Their Stories: "What are my Concerns?" 9. Reluctant and Resistant Clients. 10. Step I-B: I. The Nature of Challenging. 11. Step I-B: II. Specific Challenging Skills. 12. Step I-B: III. The Wisdom of Challenging. 13. Step I-C: Leverage: Helping Clients Work on the Right Things. PART IV: STAGE II: HELPING CLIENTS DETERMINE WHAT THEY NEED AND WANT. 14. Introduction to Stage II: Helping Clients Identify, Choose, and Shape Goals: "What Do I Need and Want?" 15. Step II-A: What Do I Need and Want? Possibilities for a Better Future. 16. Step II-B: What Do I Really Want? Moving from Possibilities to Choices. 17. Step II-C: Commitment-What Am I Willing to Pay for What I Want? PART V. STAGE III: HELPING CLIENTS DEVELOP STRATEGIES TO ACCOMPLISH THEIR GOALS. 18. Step III-A: Action Strategies-How Many Ways Are There to Get What I Need and Want? 19. Step III-B: Best-Fit Strategies-What Strategies Are Best for Me? 20. Step III-C: Helping Clients Make Plans-What Kind of Plan Will Help Me Get What I Need and Want? PART VI: THE ACTION ARROW: MAKING IT ALL HAPPEN. 21. "How Do I Make It All Happen?": Helping Clients Get What They Want and Need. References. Name Index.