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| Introduction: What Is Power Negotiating? | p. 9 |
| Playing the Power Negotiating Game | p. 13 |
| Beginning Negotiating Gambits | p. 15 |
| Ask for More Than You Expect to Get | p. 16 |
| Never Say Yes to the First Offer | p. 26 |
| Flinch at Proposals | p. 32 |
| Avoid Confrontational Negotiation | p. 36 |
| The Reluctant Seller and the Reluctant Buyer | p. 39 |
| Use the Vise T... MORE | p. 44 |
| Middle Negotiating Gambits | p. 48 |
| Handling the Person Who Has No Authority to Decide | p. 49 |
| The Declining Value of Services | p. 61 |
| Never Offer to Split the Difference | p. 64 |
| Handling Impasses | p. 67 |
| Handling Stalemates | p. 69 |
| Handling Deadlocks | p. 72 |
| Always Ask for a Trade-off | p. 75 |
| Ending Negotiating Gambits | p. 79 |
| Good Guy/Bad Guy | p. 80 |
| Nibbling | p. 85 |
| How to Taper Concessions | p. 93 |
| The Withdrawing an Offer Gambit | p. 97 |
| Positioning for Easy Acceptance | p. 101 |
| Unethical Negotiating Gambits | p. 104 |
| The Decoy | p. 105 |
| The Red Herring | p. 109 |
| Cherry Picking | p. 112 |
| The Deliberate Mistake | p. 115 |
| The Default | p. 117 |
| Escalation | p. 118 |
| Planted Information | p. 121 |
| Negotiating Principles | p. 123 |
| Get the Other Side to Commit First | p. 124 |
| Acting Dumb Is Smart | p. 127 |
| Don't Let the Other Side Write the Contract | p. 130 |
| Read the Contract Every Time | p. 133 |
| Funny Money | p. 135 |
| People Believe What They See in Writing | p. 137 |
| Concentrate on the Issues | p. 139 |
| Always Congratulate the Other Side | p. 142 |
| Resolving Tough Negotiating Problems | p. 143 |
| The Art of Mediation | p. 144 |
| The Art of Arbitration | p. 154 |
| The Art of Conflict Resolution | p. 160 |
| Negotiating Pressure Points | p. 171 |
| Time Pressure | p. 172 |
| Information Power | p. 180 |
| Being Prepared to Walk Away | p. 194 |
| Take It or Leave It | p. 199 |
| The Fait Accompli | p. 202 |
| The Hot Potato | p. 205 |
| Ultimatums | p. 209 |
| Negotiating With Non-Americans | p. 211 |
| How Americans Negotiate | p. 213 |
| How to Do Business With Americans: A Guide for Non-Americans | p. 219 |
| Negotiating Characteristics of Americans | p. 229 |
| Negotiating Characteristics of Non-Americans | p. 234 |
| Understanding the Players | p. 247 |
| Body Language: How to Read People | p. 249 |
| Hidden Meanings in Conversation | p. 261 |
| The Personal Characteristics of a Power Negotiator | p. 269 |
| The Attitudes of a Power Negotiator | p. 273 |
| The Beliefs of a Power Negotiator | p. 280 |
| Developing Power Over the Other Side | p. 283 |
| Legitimate Power | p. 285 |
| Reward Power | p. 291 |
| Coercive Power | p. 295 |
| Reverent Power | p. 300 |
| Charismatic Power | p. 303 |
| Expertise Power | p. 307 |
| Situation Power | p. 310 |
| Information Power | p. 312 |
| Combinations of Power | p. 315 |
| Other Forms of Power | p. 319 |
| Negotiating Drives | p. 323 |
| Win-Win Negotiating | p. 329 |
| Conclusion: Final Thoughts | p. 335 |
| Index | p. 339 |
| About the Author | p. 345 |
| Also | p. 347 |
| Table of Contents provided by Ingram. All Rights Reserved. |