In today's fast-paced work environment, where e-mail, fax machines, and FedEx have transformed the way people communicate, the ability to write succinctly and effectively on the job can mean the difference between gaining or losing business. Based on the belief that real world simulations of workplace writing situations provide the best opportunities for improvement, this book invites readers to consider actual relationships, situations, and the intangible elements that affect workplace writing. The tips and techniques offered in this book help readers develop critical thinking abilities in conjunction with occasions to practice realistic workplace writing. Individual scenarios of various lengths and levels of complexity provide abundant opportunities for readers to practice technical writing forms and learn about important principles. Technical writers, business people, writers and workers training for such positions.