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| Consumers and shoppers | |
| Introduction | |
| Servqual: A multiple item scale for measuring consumer perceptions of service quality | |
| The soul of the company store, Nike Town, Chicago and the emplaced landscape | |
| The impact of a market spoiler on consumer preference structures (or, what happens when Wal-Mart comes to town) | |
| Retail branding and marketing | |
| Introduction | |
| ... MORE | |
| Why store brand penetration varies by retailer, Marketing Science, 1997, 16: 208-227 | |
| The strategic role of brands in British grocery retailing | |
| Hometown ideology and retailer legitimation: the institutional semiotics of Wal-Mart flyers | |
| Merchandising and buying | |
| Introduction | |
| The strategy of the retail 'sale': typology, review and synthesis | |
| The move to administered vertical marketing systems by British retailers | |
| Retail strategy, power and policy | |
| Introduction | |
| Power and competition in the UK retail grocery market | |
| Retailer power: recent developments and policy implications | |
| International retailing | |
| Introduction | |
| The internationalisation of retailing | |
| The internationalization of retail operations | |
| The transfer of retail formats into developing countries: the example of China | |
| The stresses of retail internationalisation: Lessons from Royal Ahold's experience in Latin America | |
| Conclusion | |
| Table of Contents provided by Publisher. All Rights Reserved. |