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| Contributors | p. vii |
| Foreword | p. xi |
| Preface | p. xv |
| Acknowledgements | p. xvii |
| Quality and Safety: An Overview | p. 1 |
| Driving Forces for Quality and Safety: Changing Mindsets to Improve Health Care | p. 3 |
| Policy Implications Driving National Quality and Safety Initiatives | p. 23 |
| A National Initiative: Quality and Safety Education for Nurses (QSEN) | p. 49 |