Quality Concepts for the Process Industry
ISBN: 9781435482449 | 1435482441
Edition: 2ndFormat: Paperback
Publisher: Cengage Learning
Pub. Date: 3/13/2009
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Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.
| Preface | |
| About the Author | |
| Why Quality is Important | |
| How It All Began | |
| The Quality Gurus | |
| ISO 9000 (2000) | |
| Total Quality Management | |
| Customer Satisfaction | |
| Employee Empowerment | |
| Teamwork and Teams | |
| Communication | |
| Personal Effectiveness | |
| ... MORE | |
| Quality as a System | |
| The Cost of Quality | |
| Quality Tools (Part 1) | |
| Quality Tools (Part 2) | |
| Variation | |
| Concepts of Statistical Quality Control | |
| SPC and Control Charts | |
| Process Capability | |
| Epilogue | |
| Glossary | |
| References | |
| Subject Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
