Quality
ISBN: 9780131592490 | 0131592491
Edition: 5thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 4/10/2009
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For courses in Quality, Quality Improvement and Quality Assurance.Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes... MORE
| Setting the Stage | |
| Quality Basics | |
| Quality Advocates | |
| Quality Improvement: Problem Solving | |
| Control Charts for Variables | |
| Statistics | |
| Variable Control Charts | |
| Process Capability | |
| Other Variable Control Charts | |
| Control Charts for Attributes | |
| Probability | |
| Qualit... MORE | |
| Expanding the Scope of Quality | |
| Reliability | |
| Advanced Topics in Quality | |
| Quality Costs | |
| Table of Contents provided by Publisher. All Rights Reserved. |
