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IT Production Services

by: Kern, Harris; Schiesser, Rich; Muniz, Mayra

IT Production Services

by: Kern, Harris; Schiesser, Rich; Muniz, Mayra

ISBN 13:
9780130659002
ISBN 10:
0130659002
Edition: 1st
Format: Hardcover
Copyright: 01/01/2004
Publisher: Prentice Hall

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IT Production Services > ISBN13: 9780130659002

Summary

-Presents detailed, start-to-finish processes for managing the production acceptance phase of any mission-critical system.-Covers every aspect of production acceptance: technology, processes and people.-Answers to the most frequently asked questions about production acceptance, from one of the field's leading experts.

Foreword

vii

Preface

xiii

Acknowledgements

Background

(8)

Introduction

(7)

Summary

(1)

Ten Commandments for Building the Ideal IT Environment

(24)

Introduction

(1)

Top IT Issues and Challenges

(11)

The Ten Commandments

(10)

Summary

(2)

IT Assessments, Planning, and Development

(28)

Introduction

(1)

The Need for Assessments and Planning and Development Workshops

(1)

Struggling With The Issues

(2)

Selling the CIO

(1)

The Key to Successfully Building the Ideal IT Organization

(1)

Not Another Assessment

(5)

Summary of the Assessment Process

(1)

IT Planning and Development Workshop

(5)

The Issues

(9)

Summary

(3)

Production Services (PS)

(8)

Introduction

(1)

Roles and Responsibilities

(5)

Problems Prevented by a PS Organization

(1)

Summary

(2)

The Production Acceptance Process

(30)

Introduction

(1)

Definition of Production Acceptance

(1)

The Benefits of a Production Acceptance Process

(1)

Implementing a Production Acceptance Process

(20)

Full Deployment of a New Application

(1)

Distinguishing New Applications from New Versions of Existing Applications

(1)

Distinguishing Production Acceptance from Change Management

(1)

Assessing an Infrastructure's Production Acceptance Process

(2)

Measuring and Streamlining the Production Acceptance Process

(1)

Summary

(4)

Case Studies

(26)

Introduction

(1)

The Seven Companies Selected

100

(1)

Types of Attributes

101

(2)

Company A

103

(2)

Company B

105

(4)

Company C

109

(1)

Company D

110

(4)

Company E

114

(1)

Company F

115

(3)

Company G

118

(4)

Summary

122

(3)

Most Frequently Asked Questions

125

(12)

Introduction

125

(11)

Summary

136

(1)

A Production Services Job Descriptions

137

(4)

Production Services Management Position

137

(2)

Production Services Staff Position

139

(2)

B Issues from Workshop

141

(6)

C Description of Issues from Workshop

147

(38)

Data from IT Planning and Development Workshop

147

(38)

Index

185

Supplemental Materials

What is included with this book?

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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Excerpts

PrefaceWhat ever happened to that sacred production environment where newly developed systems went through a stringent interrogation process before they were allowed entrance? It took an act of God, and then some, to bypass the thorough and intricate mainframe process to rush a new system onto the raised floor of the data center. What made the mainframe environment so successful were thecommitmentsof the people and the robustness of the processes. Even though the tedious and complex operations of mainframes eventually led to their downfall, they built the foundation for what could become robust infrastructures of the future. In the quest to meet unreasonable budgets and impossible schedules at the cost of quality, however, todayrs"s newly developed systems are frequently thrown over the wall and slam-dunked into production. Information Technology (IT) went from an environment that was extremely strict, structured, and disciplined to one that is now lenient, unorganized, and unrestricted.In this book, wers"re introducing a newly designed Production Services function, which addresses the needs of multiple departments within IT, including Applications Development and Computer Operations. Just as important, this function addresses the needs of the customers of all newly developed IT systems being transitioned from Applications Development into production. We also highlight the Production Acceptance process used for every new system moving from the development phase into a production mode. Production Acceptance is the most critical process for addressing: Infrastructure Support requirements Poor communication between IT and its customers regarding newly developed systems Lack of communication between Applications Development and Production/Infrastructure Support Support roles and responsibilities Training and system documentation Customerrs"s expectations (service levels)One of the main reasons that 70 percent of all IT organizations today are still labeled as cost centers, and are failing miserably, is because of their infrastructures. Infrastructures are in horrible shape, as we will exhibit in our IT assessment data. We will share with you the data compiled from over 200 IT assessments from Fortune 500 and Global 2000 companies, but more importantly we will share how this new Production Services function resolves many of those issues. We will show you how to design and change your infrastructure into a world-class Information Technology Service Provider (ITSP), not just a high-priced support center.Letrs"s not forget the organization structure, which is the number one problem in IT today. We discuss the top organizational issues affecting the staff and executive management and how our ten commandments can help design a cost-effective and efficient IT organization.To round it out, we will provide documented case studies of our experiences with several major companies across the country. These studies discuss the strengths and weaknesses of each companyrs"s infrastructure environment and the lessons learned in addressing their Production Services issues. Finally, we will provide answers to some of the most frequently asked questions relating to IT infrastructures.This book is intended for CIOs, CTOs, management staff, Infrastructure Services staff, and Architects responsible for building a competetive advantage to business IT organizations.