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Preface to the German Edition XV
Preface to the English Edition XIX
Dedication XXI
Foreword XXIII
1 Introduction 1
1.1 Analytical Chemistry – The History 1
1.2 Analytical Chemistry and Its Role in Today’s Society 2
2 Introduction to Quality Management 5
2.1 Historical Background 5
2.2 Variability 6
2.3 The Four Pillars of Wisdom (from Shewhart to Deming) 10
2.4 Zero-Defect Tolerance 10
2.5 Why Standards? 11
2.6 The Controlled Process 11
... MORE