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| Preface | p. ix |
| The nature of the book | p. xi |
| Inspiration, acknowledgements and thanks | p. xiii |
| The Evolution of Patient Safety | |
| Medical harm: a brief history | p. 3 |
| The emergence of patient safety | p. 14 |
| Integrating safety and quality | p. 31 |
| The Hazards of Healthcare | |
| The nature and scale of error and harm | p. 49 |
| Rep... MORE | p. 75 |
| Measuring safety | p. 96 |
| From Accident Analysis to System Design | |
| Human error and systems thinking | p. 119 |
| Understanding how things go wrong | p. 141 |
| The Aftermath | |
| Caring for patients harmed by treatment | p. 171 |
| Supporting staff after serious incidents | p. 192 |
| Design, Technology and Standardization | |
| Clinical interventions and process improvement | p. 211 |
| Design for patient safety | p. 230 |
| Using information technology to reduce error | p. 246 |
| People Create Safety | |
| Creating a culture of safety | p. 269 |
| Patient involvement in patient safety | p. 290 |
| Procedures, violations and migrations | p. 307 |
| Safety skills | p. 321 |
| Teams create safety | p. 341 |
| The Journey to Safety | |
| Safe organizations: bringing it all together | p. 371 |
| High performing healthcare systems | p. 390 |
| Index | p. 405 |
| Table of Contents provided by Ingram. All Rights Reserved. |