9780470095157

Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.

Bernard W. Taylor III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science (9^th ed.) and co-author of Management Science (4^th ed.), both published by Prentice Hall. Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others.

Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University and Director of the Center for Services Science, Quality and Innovation (www.pamplin.vt.edu/ssqi). She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of production and operations management, service operations management, scheduling, and quality. She has published in Decision Sciences, IIE Transactions, International Journal of Production Research, Material Flow, Business Horizons, Annals of Operations Research, Computers and Operations Research, and others. She is also co-author of the Prentice Hall book. Service Management and Operations.

Operations Management
Introduction to Operations and Supply Chain Management
Operational Decision-Making Tools: Decision Analysis
Quality Management
Statistical Process Control
Operational Decision-Making Tools: Acceptance Sampling
Product Design
Service Design
Processes and Technology
Capacity and Facilities
Operational Decision-Making Tools: Facility Location Models
Human Resources
Operational Decision-Making Tools: Work Measurement
Project Management
Supply Chain Management
Supply Chain Management Strategy and Design
Global Supply Chain Procurement and Distribution
Operational Decison-Making Tools: Transportation and Transshipment Models
Forecasting
Inventory Management
Operational Decision-Making Tools: Simulation
Sales and Operations Planning
Operational Decision-Making Tools: Linear Programming
IT Systems for Resource Planning
Lean Systems
Scheduling
Epilogue

Solution To Selected Odd-Numbered Problems
Index
Table of Contents provided by Publisher. All Rights Reserved.

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Operations Management: Creating Value Along the Supply Chain, 6th Edition

Operations Management: Creating Value Along the Supply Chain, 6th Edition

0470095156

Summary

Author Biography

Table of Contents

Supplemental Materials