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Open-Book Management : The Coming Business Revolution

ISBN: 9780887308024 | 0887308023
Edition: Reprint
Format: Paperback
Publisher: HarperCollins Publications
Pub. Date: 11/2/2009

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SummaryTable of Contents
"Read even the first chapter of this extraordinary book and you'll find yourself cheering, screaming, jumping up and down with excitement. The companies described in this book are decades ahead of the reengineers -- and you don't need to be a Bill Gates or a Jack Welch to put their ideas into practice today." -- George Gendron, editor in chief, Inc."Companies that practice open-book management seem to have captured some sort of lightning in a bottle." -- Chris Lee, Training"This book should be required reading in corporate America." -- Chicago Tribune"If you want to give your preconceived notions a good kick in the you-know-where, give Case the opportunity to articulate the merits of open-book management." -- EntrepreneurOpen-book management is not so much a technique as a way of thinking, a process that actively involves employees in the financial life of the company. Numerous companies have already found that employees who are informed and aware of the company's financial situation are motivated to seek solutions to problems and assume a greater degree of responsibility for its performance. John Case begins by examining the current competitive climate and the history of established management techniques. He shows how the traditional treatment of workers as "hired hands" with little involvement or responsibility beyond their own area is no longer effective in today's ever more competitive global environment.Case clearly and carefully explains the principles of open-book management: timely sharing of crucial financial information with employees; educating the employees to understand and apply the information; empowering employees to apply the information to their own work; and offering employees a stake in the successful implementation of their ideas. Open-book management will take different forms at every company, Case notes, but he offers a wide range of suggestions and guidelines for implementing these principles. He concludes with a series of in-depth case studies, featuring companies of various sizes and financial situations that have successfully implemented open-book management. Open-Book Management is the indispensable guide to teaching employees how to think and act like owners.
Foreword: An Idea That Worksxi
Introduction: A Different Way of Thinkingxv
PART ONE: Why Change? Running a Business in the New Economy
The Demands of the Marketplace
3(15)
... MORE3(7)
The New Workplace
10(4)
What It All Means
14(4)
Evolution of An Idea
18(19)
The Origin of Old-Style Management
18(6)
Old Management Meets New Economy
24(5)
The Birth of Open-Book Management
29(8)
Open-Book Management
37(24)
The Basics
37(1)
The Turnaround at Pace Industries
38(5)
The Homely Truths of Open-Book Management
43(2)
Why it Works
45(6)
The Power of Metaphor
51(6)
PART TWO: Implementing Open-Book Management
Introduction: Changing a Company
57(4)
First Principle: Information, Please!
61(12)
The Power of Information
63(3)
What's the Right Information?
66(2)
How to Do It
68(2)
Confronting the Great Fear
70(3)
Second Principle: Business Literacy
73(12)
The Power of Business Literacy
75(3)
How to Do It
78(7)
Third Principle: Empowerment (with Brains)
85(12)
The Trend That Never Happened
86(1)
Empowerment with Brains
87(3)
How to Do it
90(5)
Some Final Advice
95(2)
Fourth Principle: A Stake in Success
97(14)
The Pitfalls of Profit Sharing (and Bonuses)
97(4)
The Open-Book Approach
101(7)
What about Stock Ownership?
108(3)
Ten Ways to Get Started
111(12)
One Company's Experience: A Fortune 500 Manufacturer
123(7)
The Background
123(1)
How it Works
124(3)
The Payoffs
127(3)
One Company's Experience: A Small Service Business
130(7)
The Background
130(1)
How it Works
131(4)
The Payoffs
135(2)
One Company's Experience: A Fast-Growth ``Star''
137(8)
The Background
137(2)
How it Works
139(4)
The Payoffs
143(2)
One Company's Experience: ``The Biggest Bank in Town''
145(9)
The Background
145(2)
How it Works
147(4)
The Payoffs
151(3)
One Company's Experience: A Telecommunications Giant
154(8)
The Background
154(1)
How it Works
155(4)
The Payoffs
159(3)
Objections, Costs, Challenges
162(13)
A Company of Businesspeople
175(6)
Next Steps181(2)
References183(4)
Acknowledgements187(4)
Index191


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