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|An Overview of the Indian Contact Centre Industry|
|Human Resource Management in Indian Call Centres / Business Process Outsourcing|
|Work Processes and Emerging Problems in Indian Call Centres|
|Transnationalism in Indian Call Centres|
|A Practitioner's Perspective on the Indian Info-services Industry... MORE|
|Union Formation in Indian Call Centres|
|Outsourcing Careers: Western Theories in an Indian Context|
|Employment Systems in Call Centres in the United States and India|
|Managing Work and Employment in Australian and Indian Call Centres|
|Strategic Human Resource Management in Outsourced Call Centres in India and Canada|
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