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| Foreword | p. xiii |
| Preface | p. xv |
| Acknowledgments | p. xvii |
| About the Author | p. xx |
| The Communications Renaissance | p. 1 |
| Telephony Revolution | p. 1 |
| Telephony Evolution | p. 5 |
| SIP'ing VoIP | p. 8 |
| The Presence of SIP | p. 10 |
| The Battle for Voice Quality | p. 12 |
| Voice Protocols and Codecs | p. 15 | ... MORE
| Securing Voice Communications | p. 16 |
| The Microsoft Vision of Software-Powered Voice | p. 17 |
| Consumer Voice Communications with Windows Live | p. 19 |
| Setting Up a Windows Live Messenger Account | p. 21 |
| Signing Up for VoIP Service | p. 23 |
| Adding Contacts | p. 25 |
| Communicating with a Contact | p. 27 |
| Collaborating Using Microsoft Messenger for Mac | p. 32 |
| Windows Live Call Voice Architecture | p. 35 |
| Small Business Voice Communications with Microsoft Response Point | p. 37 |
| Microsoft Response Point Hardware | p. 38 |
| D-Link VoiceCenter | p. 39 |
| Syspine Digital Operator Phone System | p. 42 |
| Aastra AastraLink RP | p. 44 |
| Microsoft Response Point Software | p. 48 |
| Microsoft Response Point Base Unit Software | p. 48 |
| Microsoft Response Point Administrator | p. 50 |
| Microsoft Response Point Assistant | p. 51 |
| Microsoft Response Point Internet Telephony Service Providers | p. 54 |
| Innovative Microsoft Response Point Features | p. 56 |
| Response Point and Small Business Server Integration | p. 60 |
| The Gateway to Voice and Unified Communications | p. 62 |
| Quintum Response Point Gateways | p. 62 |
| Evangelyze Communications SmartVoIP | p. 63 |
| Experiencing Voice with Microsoft Response Point | p. 64 |
| Purchase a Response Point System | p. 64 |
| Configure Microsoft Response Point Hardware | p. 65 |
| Configure Response Point Software | p. 66 |
| Configuring Phones, Users, and Features | p. 67 |
| Testing Response Point Features | p. 72 |
| My Personal Response Point Response | p. 82 |
| Microsoft's Internal Perception of Microsoft Response Point | p. 83 |
| Enterprise Voice with Microsoft Unified Communications | p. 85 |
| Microsoft Office Communications Server | p. 88 |
| From RTC to UC | p. 88 |
| Office Communications Server Editions | p. 89 |
| Microsoft Office Communicator | p. 108 |
| Office Communicator (PC Edition) | p. 109 |
| Office Communicator Attendant Console | p. 113 |
| Office Communicator Web Access | p. 114 |
| Group Chat Client | p. 115 |
| Office Communicator Mobile | p. 116 |
| Office Communicator Phone Edition | p. 117 |
| Microsoft Messenger for Mac OS X | p. 118 |
| Microsoft Office Live Meeting | p. 121 |
| Microsoft Exchange Server | p. 122 |
| Unified Messaging | p. 123 |
| Microsoft Office Live Meeting and Communicator Integration | p. 126 |
| Calling Features within Outlook 2007 | p. 128 |
| Microsoft Exchange Server Push E-mail for Outlook Mobile | p. 128 |
| Microsoft Unified Communications Devices | p. 129 |
| Microsoft Entourage 2008 for Mac OS X | p. 131 |
| Microsoft Exchange E-mail for the Apple iPhone | p. 132 |
| The Microsoft Unified Communications Vision | p. 134 |
| Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications | p. 135 |
| The Vision of Speech within Microsoft's VoIP Products and Services | p. 136 |
| Microsoft Voice and Speech Integration | p. 137 |
| Microsoft Office Communications Server Speech Integration | p. 137 |
| Microsoft Response Point and Speech Recognition | p. 140 |
| The Future of Speech with Voice-Enabled Applications | p. 143 |
| Voice Collaboration | p. 145 |
| Microsoft Office and Voice | p. 145 |
| Microsoft Office SharePoint Server | p. 152 |
| Microsoft Office Outlook | p. 153 |
| Microsoft Unified Communications and Microsoft Office | |
| "Better Together" Videos | p. 160 |
| Customizing Voice Applications | p. 161 |
| Microsoft Office Communications Server Customization | p. 161 |
| Office Communications Server 2007 SDK | p. 162 |
| Unified Communications Managed API SDK | p. 163 |
| Microsoft Office Communicator Customization | p. 167 |
| Office Communicator Automation API | p. 168 |
| Microsoft Office Communicator Tabs | p. 169 |
| Unified Communications Client SDK | p. 171 |
| Unified Communications AJAX SDK | p. 171 |
| Microsoft Office Live Meeting Customization | p. 174 |
| Live Meeting Portal API | p. 175 |
| Microsoft Exchange Server Customization | p. 176 |
| Exchange Web Services for Unified Communications | p. 176 |
| Exchange Server Unified Messaging Web Service | p. 178 |
| Custom Speech Development | p. 179 |
| Developer Resources | p. 180 |
| Securing Voice | p. 181 |
| Voice and UC Security Threats | p. 181 |
| Voice and Unified Communications Security Solutions | p. 183 |
| Providing a Secure Platform Architecture | p. 184 |
| Instant Messaging Filtering | p. 195 |
| Industry-Recognized Voice Security Products | p. 197 |
| How to Sell Voice and Unified Communications | p. 201 |
| Know the Lingo | p. 202 |
| Understand the Voice and UC Competitive Landscape | p. 203 |
| Microsoft Versus Cisco | p. 206 |
| Microsoft Versus IBM | p. 209 |
| Microsoft Versus Nortel, Avaya, Siemens, and NEC | p. 211 |
| Microsoft Versus the SMB VoIP Competition | p. 213 |
| Leverage Microsoft Voice Sales Incentive Programs | p. 215 |
| Become a Microsoft Partner | p. 215 |
| Engage with Microsoft | p. 217 |
| Differentiate Yourself | p. 218 |
| Learn How to Sell Voice and UC Consulting Services | p. 220 |
| Introducing the UC 1-2-3 Methodology | p. 220 |
| UC 1-2-3 Business Plan | p. 221 |
| Microsoft Response Point 1-2-3 | p. 228 |
| Sales Summary | p. 229 |
| The Virtualization of Voice | p. 231 |
| Virtualizing Microsoft Unified Communications | p. 231 |
| Virtualizing Microsoft Response Point | p. 235 |
| The End of Telephony-Based Hardware | p. 238 |
| The Partner Opportunity for Voice Software Services | p. 241 |
| Virtual Resources | p. 243 |
| Closing Comments and Resources | p. 245 |
| Resources | p. 246 |
| Index | p. 249 |
| Table of Contents provided by Ingram. All Rights Reserved. |