Measuring the Performance of Human Service Programs
ISBN: 9781412970617 | 141297061X
Edition: 2ndFormat: Paperback
Publisher: SAGE Publications, Inc
Pub. Date: 5/12/2009
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Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measur... MORE
| Preface | |
| Performance Accountability and Performance Measurement | |
| Introduction | |
| What is a Program? | |
| What is Performance Measurement? | |
| Performance Measurement and the Systems Model | |
| Why Adopt Performance Measurement? | |
| Putting Performance Accountability and Performance Measurement in Perspective | |
| Introduction | |
| T... MORE | |
| The Language and Structure of SEA Reporting | |
| Developing and Using Performance Measures | |
| Logic Models, Human Service Programs, and Performance Measurement | |
| Introduction | |
| Developing a Logic Model | |
| Agency Strategic Plan Focus | |
| Community Problem or Need Focus | |
| Social Problem Focus | |
| Output Performance Measures | |
| Introduction | |
| What are Output Performance Measures? | |
| Developing Intermediate Output Performance Measures | |
| Final Output Performance Measures | |
| Quality Performance Measures | |
| Introduction | |
| What is Quality? | |
| The Dimensions of Quality | |
| Types of Quality Performance Measures | |
| Outcome Performance Measures | |
| Introduction | |
| What are Outcome Performance Measures? | |
| Client Problems Versus Client End States | |
| The Four Types of Outcome Performance Measures | |
| Intermediate and Final Outcome Performance Measures | |
| Selecting Outcome Performance Measures | |
| Cause-and-Effect Relationships | |
| Social Indicators as Final Outcome Performance Measures | |
| Outcome Performance Measures and Programs of Service | |
| Assessing the Four Types of Outcome Performance Measures | |
| Introduction | |
| What are Numeric Counts? | |
| Examples of Numeric Counts | |
| The Preference for Numeric Counts | |
| An Assessment of Numeric Counts | |
| Standardized Measures | |
| Introduction | |
| What are Standardized Measures? | |
| The Use of Standardized Measures for Evaluation Versus Research | |
| Difference in Standardized Measures | |
| Locating Standardized Measures | |
| Using Standardized Measures as Outcome Performance Measures | |
| Translating Standardized Measures Into Numeric Counts | |
| An Assessment of Standardized Measures | |
| Level of Functioning (LOF) Scales | |
| Introduction | |
| What are Level of Functioning (LOF) Scales? | |
| Principles in Designing LOF Scales | |
| Translating LOF Scales Into Numeric Counts | |
| An Assessment of LOF Scales | |
| Client Satisfaction | |
| Introduction | |
| Using Client Satisfaction as an Outcome Performance Measure | |
| Translating Client Satisfaction Outcomes Into Numeric Counts | |
| An Assessment of Client Satisfaction | |
| Using Performance Measurement Information | |
| Introduction | |
| The Town | |
| The Agency and the Human Service Programs | |
| Planning Using Performance Measures | |
| Monitoring Performance | |
| Reporting Using Performance Measures | |
| Performance Accountability and Performance Measurement | |
| References | |
| Index | |
| About the Authors | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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