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| Introduction And Early Phases Of Marketing Research | |
| Introduction to Marketing Research | |
| Defining the Marketing Research Problem and Developing an Approach | |
| Cases | |
| Life in the Fast Lane: Fast Food Chains Race To Be Number One | |
| Nike Sprints Ahead of the Competition, Yet Has a Long Way to Run | |
| Lexus: Imparting Value to Luxury and Luxury to Value? | |
| Video Cases | ... MORE|
| Ritz Carlton: "Putting on the Ritz" for Customers | |
| WNBA: A Fast Start | |
| Celebrating Celebrity Marketing | |
| Marketing Research Supplies Ericsson with Supplier | |
| Research Design Formulation | |
| Research Design | |
| Exploratory Research Design: Secondary Data | |
| Exploratory Research Design: Qualitative Research | |
| Descriptive Research Design: Survey and Observation | |
| Causal Research Design: Experimentation | |
| Measurement and Scaling: Fundamentals and Comparative Scaling | |
| Measurement and Scaling: Noncomparative Scaling Techniques | |
| Questionnaire and Form Design | |
| Sampling: Design and Procedures | |
| Sampling: Final and Initial Sample Size Determination | |
| Cases | |
| The Forecast is Sunny for the Weather Channel! | |
| Who Is the Host With the Most? | |
| Candy Is Dandy for Hershey | |
| Fragrances Are Sweet, But Competition Is Bitter | |
| Is Super Bowl Advertising Super Effective? | |
| Video Cases | |
| Lands End Uses Marketing Research to Land Customers | |
| Starbucks: Bucking the Trend | |
| The Y: Why You Should Join | |
| Nike: One Step Ahead of Competition | |
| West Point: Making a Point to Potential Cadets | |
| Kodak: Taking Pictures Further | |
| Data Collection, Analysis, And Reporting | |
| Field Work | |
| Data Preparation | |
| Frequency Distribution, Cross-Tabulation, and Hypothesis Testing | |
| Analysis of Variance and Covariance | |
| Correlation and Regression | |
| Discriminant Analysis | |
| Factor Analysis | |
| Cluster Analysis | |
| Multidimensional Scaling and Conjoint Analysis | |
| Report Preparation and Presentation | |
| International Marketing Research | |
| Cases | |
| Is Celebrity Advertising Worth Celebrating? | |
| The Demographic Discovery of the Decade | |
| Matsushita Retargets the U.S.A | |
| Pampers Develops a Rash-A Rash of Market Share Loss | |
| Daimler/Chrysler Seeks a New Image | |
| Video Cases | |
| DuPont: The Right Ingredients for Success | |
| DHL: The International Carrier | |
| Appendix: Statistical Tables | |
| Subject/Name/Company Indices | |
| Table of Contents provided by Publisher. All Rights Reserved. |