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Managing Difficult Interactions

by: Harvard Business School Press

Managing Difficult Interactions

by: Harvard Business School Press

ISBN 13:
9781422125083
ISBN 10:
1422125084
Format: Paperback
Copyright: 09/16/2008
Publisher: Harvard Business School Pr

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Summary

In the business world, confrontations are inevitable - whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing confrontation.

Mentor's message : why learn how to manage difficult interactions?
Managing difficult interactions : the basics	p. 1
What are difficult interactions?	p. 3
What causes difficult interactions?	p. 9
Deciding which difficult interactions to address	p. 17
Step 1 : assessing the facts	p. 23
Step 2 : addressing the emotions	p. 29
Step 3 : managing threats to your self-image	p. 37
Step 4 : solving the real problem	p. 43
Helping your employees manage difficult interactions	p. 51
Tips and tools	p. 59
Tools for managing difficult interactions	p. 61
Test yourself	p. 69
To learn more	p. 77
Sources for managing difficult interactions	p. 83
Notes	p. 85
Table of Contents provided by Blackwell. All Rights Reserved.

Amazon no longer offers textbook rentals. We do!

Managing Difficult Interactions

Managing Difficult Interactions

9781422125083

1422125084

Summary

Table of Contents

Supplemental Materials

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