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| Introduction | |
| Forces for Change Case: Conspiracy of Change at Intuit Reading | |
| "An Improvisational Model for Change Management | |
| The Case of Groupware Technologies," | |
| Debra Hofman Case: Change Classic | |
| Changing the Culture at British Airways Case | |
| British Airways Update, 1991-2000 | |
| Reading "Re-Energizing the Mature Organization," | |
| Case... MORE | |
| International Expansion Reading | |
| "A Note on the Organizational Implications of Globalization," | |
| Reading "Cultivating the World" | |
| Changing the Game (From Vision to Adaptation) | |
| Case: Yingcom and Yangnet | |
| Reading "The Vision Thing (A)," | |
| Case: Change Classic Bob Galvin and Motorola, Inc. (A) | |
| Reading "From Bogged Down to Fired Up: Inspiring Organizational Change," | |
| Case: Motorola | |
| The Next Generation of Change Management Reading: "Meeting the Challenge of Disruptive Change," | |
| Charlotte Beers at Ogilvy & Mather Worldwide (A) | |
| Reading "The Time Is Ripe For Unorthodox Newcomers," an interview with Gary Hamel | |
| Implementing Change Case: Change Classic | |
| Peter Browning and Continental White Cap (A) Reading: "Implementing Change," | |
| Case: Marconi plc (A) Reading: "Organizational Frame Bending | |
| Principles for Managing Reorientation," | |
| Case: Leading Culture Change at Seagram (A) | |
| Reading "Why Change Programs Don't Produce Change," | |
| Reading: "Cahnging the Deal While Keeping the People" | |
| Simulation: The Merger Plan Simulation Case: Revolution at Oticon A/S (A) | |
| Reading: "United in the Quest to Become Radical," | |
| The Recipients of Change Case: Change Classic: Donna Dubinsky and Apple Computer, Inc. (A) | |
| Reading: "The Recipients of Change," | |
| Case: Welcome Israel (A) | |
| Reading: "Back to Square Zero: The Post-Corporate Career," | |
| Case: Mark Margolis | |
| Case: Emilio Kornan | |
| Simulation: Broadway Brokers Reading: "Managing to Communicate, Communicating to Manage: How Leading Companies Communicate With Employees," | |
| Leading Change | |
| The Personal Side Case | |
| Walt Disney's Dennis Hightower | |
| Taking Charge | |
| Case: Dennis Hightower | |
| Walt Disney's Transnational Manager | |
| Reading "Bob Knowling's Change Manual," | |
| Case: Three in the Middle | |
| The Experience of Making Change at Micro Switch | |
| Reading "Converting Middle Powerlessness to Middle Power, | |
| A Systems Approach" Barry Oshry Case | |
| The Young Change Agents | |
| Reading "The Enduring Skills of Change Leaders," | |
| Continuous Change Case | |
| Northwest Airlines Confronts Change | |
| Case: Singapore Airlines | |
| Changing to Stay Ahead | |
| Reading: "Change, Stability and Renewal | |
| The Paradoxes of Self-Organizing Systems," | |
| Reading "Cracking the Code of Change," | |
| Nigel Andrews and General Electric Plastics (A) | |
| Reading "GE's Move to the Internet," | |
| Reading: "Sole Flight A Jack Welch Disciple Finds the GE Mystique Only Takes You So Far," | |
| Reading "Unlocking the Mystery of Effective Large-Scale Change," | |
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