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| Preface to the Third Edition | p. v |
| Consultant and Contributors | p. ix |
| Broad Perspective on Providing Health Services | |
| Social Philosophy and Health Service Systems, Public Policy, Legislation, and Advocacy | p. 2 |
| Overview of the Business of Health Care Delivery | p. 33 |
| Strategic Management and External Forces Influencing Health Service Providers | p. 52 |
| External Influences: Physical Therapy | ... MOREp. 70 |
| Internal Environment of Health Services Providers | p. 89 |
| Internal Environment: Physical Therapy | p. 128 |
| Guiding Behavior: Values, Ethics, Jurisprudence, and Oversight Agencies | |
| Behavioral Guidance: Values and Ethical Principles | p. 130 |
| Jurisprudence Essentials | p. 151 |
| Regulatory Environment of U.S. Health Care Businesses | p. 179 |
| External Oversight of Health Service Providers | p. 198 |
| Business Acumen: Managing, Communicating, Strategizing, Planning, and Decision Making | |
| Leading, Managing, and Supervising | p. 226 |
| Communicating With Skill | p. 246 |
| Strategic Planning | p. 261 |
| Organizing for Business Success | p. 280 |
| Management and Decision Making | p. 295 |
| Strategies for Health Services Performance Improvement | p. 311 |
| Business Acumen: Human Resources, Marketing, and Selling | |
| Employment Law | p. 330 |
| Marketing Basics | p. 347 |
| The Selling Part of the Marketing Process | p. 366 |
| Business Acumen: Financial Awareness | |
| Economic Principles | p. 386 |
| Accounting and Financing | p. 405 |
| Entrepreneurship: Physical Therapist Practice Ownership | p. 429 |
| Making Structured Personal Financial Decisions | p. 463 |
| Author Index | p. 477 |
| Subject Index | p. 483 |
| Table of Contents provided by Ingram. All Rights Reserved. |