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Management : Skills and Application with OLC/PowerWeb Card

by: Rue, Leslie W.; Byars, Lloyd L.

Management : Skills and Application with OLC/PowerWeb Card

by: Rue, Leslie W.; Byars, Lloyd L.

ISBN 13:
9780072976342
ISBN 10:
0072976349
Edition: 11th
Format: Paperback
Copyright: 06/14/2004
Publisher: McGraw-Hill/Irwin
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Summary

Rue/Byars: Management: Skills and Application, 11e is a short, value-priced paperback which presents the fundamentals of management principles to undergraduate students. It continues its tradition of presenting principles of management in a very straightforward and accessible manner focusing on skills that are needed to become a successful manager.

PART ONE FOUNDATIONS

(88)

Introduction to Management

(18)

Preview

(1)

What Is Management?

(1)

Levels of Management

(2)

Senior Management

(1)

Middle Management

(1)

Supervisory Management

(1)

The Management Process

(3)

Management Tasks

(1)

Management Roles

(1)

Management Skills

(2)

Principles of Management

(1)

Diversity and Management

(1)

What Is Diversity?

(2)

Reasons for Creating a Diverse Workforce

(1)

Entrepreneurship and Management

(1)

Importance of Small Businesses

(1)

Entrepreneurship in Large and Medium-Sized Businesses

(1)

The Challenge of the New Information Age

(1)

Organization of This Book

(1)

Summary

(6)

The Management Movement

(25)

Preview

(2)

U.S. Industrial Revolution

(1)

Captains of Industry

(2)

Scientific Management and Frederick W. Taylor

(3)

Other Scientific Management Pioneers

(1)

Fayol's Theory of Management

(1)

Period of Solidification

(1)

The Human Relations Thrust

(2)

The Hawthorne Studies

(1)

Early Champions of Human Relations

(1)

The Professional Manager

(1)

Changing Styles of Management

(1)

Management Process Period

(1)

Other Approaches

(1)

The Systems Approach

(1)

The Contingency Approach

(1)

The Japanese Management Movement and Theory Z

(1)

Search for Excellence

(1)

The Emphasis on Quality

(1)

The International and Global Movement

(1)

Management in the Twenty-First Century

(1)

Conclusion

(1)

Summary

(6)

Developing Communication Skills

(19)

Preview

(1)

Communication as a Management Skill

(1)

Interpersonal Communication

(2)

Conflicting or Inappropriate Assumptions

(1)

Semantics

(1)

Perception

(1)

Emotions Either Preceding or During Communication

(1)

Learning to Communication

(3)

Understanding the Audience

(1)

Developing Good Listening Skills

(1)

Selecting Feedback

(1)

Understanding the Importance of Nonverbal Communication

(1)

Written Communication

(1)

Principles of Good Writing

(1)

Oral Communication

(1)

The Importance of Oral Communication

(1)

Developing Oral Communication Skills

(1)

Choosing the Best Method of Communication

(1)

Communicating within the Organization

(1)

The Grapevine

(1)

E-mail

(1)

The Internet

(1)

Intranets

(1)

Communication in International Business Activities

(1)

Summary

(7)

Decision-Making Skills

(25)

Preview

(1)

Decision Making versus Problem Solving

(1)

Programmed versus Nonprogrammed Decisions

(1)

Decision Making with Computers

(1)

The Intuitive Approach to Decision Making

(1)

Rational Approaches to Decision Making

(2)

The Optimizing Approach

(1)

The Satisficing Approach

(1)

The Decision Maker's Environment

(1)

Conditions for Making Decisions

(2)

Certainty

(1)

Risk

(1)

Uncertainty

(1)

Timing the Decision

(1)

The Role of Values in Decision Making

(2)

Participation in Decision Making

(1)

Group or Team Decision Making

(1)

Barriers to Effective Decision Making

(1)

Making Creating Decisions

(5)

The Creative Process

(1)

Establishing a Creative Environment

(1)

Tools to Foster Creativity

(2)

A Model for Creative Decision Making

(2)

Management Information Systems

(1)

Summary

(7)

PART TWO CONTEMPORARY ISSUES

(34)

International Business

(13)

Preview

(1)

Absolute Advantage

(1)

Comparative Advantage

(1)

Exporting and Importing

(2)

Exports

(1)

Imports

(1)

The Trade Balance

(1)

Foreign Exchange

(1)

Protectionism

(1)

Tariffs

(1)

Quotas

(1)

Embargoes

(1)

The Rise of the Global Economy

(1)

Improvements in Telecommunications Technology

(1)

Political Changes

(1)

Free Trade Areas

(1)

Doing Business Globally

(4)

Forms of International Operations

(2)

Challenges of Working in an International Environment

(1)

Understanding Foreign Cultures

(1)

Coalitions of Cooperating Countries and Trading Blocs

(1)

Political Changes

(1)

Human Rights and Ethics

(1)

Summary

100

(3)

Legal, Ethical, and Social Responsibilities of Management

103

(20)

Preview

103

(1)

Corporate Law

104

(2)

Sole Proprietorships

105

(1)

Partnerships

105

(1)

Corporations

105

(1)

Tax Law

106

(1)

Income Tax

106

(1)

Property Tax

106

(1)

Withholding Federal Taxes

106

(1)

Intellectual Property Laws

106

(1)

Patents

107

(1)

Trademarks

107

(1)

Copyrights

107

(1)

Consumer Law

107

(1)

The Federal Trade Commission

108

(1)

Other Rules That Protect Consumers

108

(1)

Commercial Law

108

(1)

Contracts

108

(1)

Business Sales Contracts

109

(1)

Licensing and Zoning Law

109

(1)

The Importance of Ethics

110

(1)

Code of Ethics

110

(1)

Content of Ethical Codes

110

(1)

Behaving Ethically

111

(2)

Behaving Honestly

111

(1)

Dealing with Ethical Dilemmas

112

(1)

Laws Relating to Ethics in Business

113

(2)

Competitive Behavior

113

(1)

Consumer Protection

114

(1)

Environmental Protection

114

(1)

Ethical Standards and Culture

115

(1)

Corporate Gift Giving

115

(1)

Intellectual Property

115

(1)

Social Responsibility

116

(1)

Profit Maximization

116

(1)

Trusteeship Management

116

(1)

Social Involvement

116

(1)

Measuring Social Responsibility

116

(3)

Philanthropy and Volunteerism

116

(1)

Environmental Awareness

117

(1)

Sensitivity to Diversity and Quality of Work Life

117

(1)

Actions Necessary to Implement Social Responsibility

117

(1)

Conducting a Social Audit

118

(1)

Summary

119

(4)

PART THREE PLANNING SKILLS

123

(50)

The Basics of Planning and Strategic Management

124

(25)

Preview

124

(1)

The Planning Process

125

(3)

Why Plan?

125

(1)

Formal Planning

126

(1)

Functional Plans

126

(1)

The Planning Horizon: Short Range, Intermediate, and Long Range

127

(1)

Operational versus Strategic Plans

127

(1)

Contingency Plans

127

(1)

Strategy

128

(2)

Levels of Strategy

128

(2)

The Strategy Management Process

130

(10)

Strategic Management

130

(1)

Formulating Strategy

131

(8)

Implementing Strategy

139

(1)

Evaluating and Controlling the Strategic Plan

140

(1)

Summary

140

(9)

Operations Management and Planning

149

(24)

Preview

149

(1)

The Importance of Operations Management

150

(1)

Operating Systems and Activities

151

(2)

Basic Types of Operating Systems

151

(2)

Product/Service Design

153

(1)

Process Selection

153

(1)

Facilities Layout

154

(2)

Materials Handling

155

(1)

Basic Layout Classifications

155

(1)

Site Selection

156

(1)

Job Design

157

(4)

Job Content

158

(1)

Job Methods

158

(1)

Job Characteristics

158

(2)

The Physical Work Environment

160

(1)

Sociotechnical Approach

160

(1)

Computer Technology and the Design Process

161

(1)

Day-to-Day Operations Planning

162

(5)

Aggregate Operations Planning

162

(1)

Resource Allocation

163

(2)

Routing

165

(1)

Activity Scheduling

166

(1)

Summary

167

(6)

PART FOUR ORGANIZING AND STAFFING SKILLS

173

(96)

Organizing Work

174

(17)

Preview

174

(1)

Reasons for Organizing

175

(1)

Division of Labor

176

(1)

Power, Authority, and Responsibility

177

(1)

Sources of Authority

177

(1)

Centralization versus Decentralization

178

(1)

Empowerment

179

(1)

Self-Managed Work Teams

180

(1)

Principles Based on Authority

180

(5)

Delegation: The Parity Principle

180

(2)

Unity of Command

182

(1)

Scalar Principle

182

(1)

Span of Management

183

(1)

Workplace Changes in Organizations

184

(1)

Summary

185

(6)

Organizing Structure

191

(25)

Preview

191

(2)

Organization Growth Stages

193

(1)

Organization Charts

193

(1)

Factors Affecting Organization Structure

193

(3)

Strategy

194

(1)

Size

194

(1)

Environment

194

(1)

Organization and Technology

195

(1)

Changes Affecting Organization Structure

196

(1)

A Contingency Approach

197

(1)

Departmentation

198

(2)

Work Functions

198

(1)

Product

199

(1)

Geographic

199

(1)

Customer

200

(1)

Other Types

200

(1)

Hybrid Departmentation

200

(1)

Types of Organization Structures

200

(5)

Line Structure

200

(1)

Line and Staff Structure

201

(1)

Matrix Structure

202

(2)

Horizontal Structure

204

(1)

The Virtual Organization

205

(1)

Trends in Organization Structure

206

(2)

Committees

208

(1)

Using Committees Effectively

208

(1)

Boards of Directors

208

(1)

Summary

209

(7)

Understanding Work Teams

216

(14)

Preview

216

(1)

Formal Work Groups

217

(1)

Informal Work Groups

217

(1)

Group Norms

218

(1)

Group Behavior

218

(2)

Group Cohesiveness

218

(1)

Group Conformity

219

(1)

Groupthink

220

(1)

The Importance of Formal Work Groups

220

(5)

Influencing Work Groups

220

(1)

Building Effective Work Groups

221

(2)

Quality Circles

223

(1)

Self-Directed Work Teams

224

(1)

Virtual Work Teams

224

(1)

Groups and Leaders

225

(1)

Gaining Acceptance

225

(1)

Encouraging Participation

225

(1)

Summary

225

(5)

Staffing

230

(22)

Preview

230

(1)

Human Resource Planning

231

(5)

Job Analysis and Skills Inventory

231

(2)

Forecasting

233

(1)

Transition

233

(1)

Legal Considerations

233

(3)

Promotion from Internal and External Sources

236

(1)

Recruitment

237

(1)

Legal Influences

237

(1)

Selection

238

(8)

Who Makes the Decision?

238

(1)

Legal Considerations in the Selection Process

239

(1)

Selection Procedure

240

(1)

Testing

240

(2)

Polygraph and Drug Testing

242

(1)

Background and Reference Checks

243

(1)

Employment Interview

243

(2)

Personal Judgment

245

(1)

Transfers, Promotions, and Separations

246

(1)

Summary

246

(6)

Developing Employees and Managers

252

(17)

Preview

252

(1)

Human Resource Development Process

253

(1)

Orientation

253

(3)

Training Employees

256

(3)

Needs Assessment

256

(1)

Establishing Training Objectives

257

(1)

Methods of Training

257

(2)

Making Training Meaningful

259

(1)

Management Development

259

(1)

Needs Assessment

259

(1)

Establishing Management Development Objectives

260

(1)

Methods Used in Management Development

260

(5)

Understudy Assignments

261

(1)

Coaching

261

(1)

Job Rotation

262

(1)

Special Projects and Committee Assignments

262

(1)

Classroom Training

262

(1)

Management Education

263

(1)

Assessment Centers

264

(1)

Evaluating Employee Training and Management Development Activities

265

(1)

Summary

265

(4)

PART FIVE DIRECTING SKILLS

269

(92)

Motivating Employees

270

(17)

Preview

270

(2)

Scientific Management Approach

272

(1)

Equity Approach

273

(1)

Hierarchy of Needs

273

(2)

Achievement-Power-Affiliation Approach

275

(1)

Motivation-Maintenance Approach

276

(2)

Expectancy Approach

278

(1)

Reinforcement Approach

279

(1)

Integrating the Approaches to Motivation

280

(1)

Job Satisfaction

281

(2)

The Satisfaction-Performance Controversy

281

(2)

Importance of Trust in Motivation

283

(1)

Summary

283

(4)

Developing Leadership Skills

287

(21)

Preview

287

(1)

Power, Authority, and Leadership

288

(1)

Leadership and Management

289

(1)

Leader Attitudes

289

(1)

Framework for Classifying Leadership Studies

290

(9)

Trait Theory

291

(1)

Basic Leadership Styles

292

(1)

Ohio State Studies

292

(1)

University of Michigan Studies

293

(1)

The Managerial Grid

294

(1)

Fiedler's Contingency Studies of Leadership

295

(1)

Continuum of Leader Behaviors

296

(1)

Path-Goal Theory of Leadership

297

(1)

Situational Leadership Theory

298

(1)

Transformational and Transactional Leaders

298

(1)

Servant Leadership

299

(1)

Lessons from Leadership Studies

299

(1)

Summary

300

(8)

Managing Conflict and Stress

308

(30)

Preview

308

(2)

Progressive Stages of Conflict

310

(1)

Analyzing Conflict

311

(6)

Intrapersonal Conflict

311

(2)

Interpersonal Conflict

313

(1)

Intergroup (Structural) Conflict

314

(2)

Organizational Conflict

316

(1)

Political Conflict

316

(1)

Managing Conflict

317

(3)

Resolving Conflict Situations

317

(2)

The Conflict Interface

319

(1)

Conflict and Diversity

319

(1)

Workplace Stress

320

(9)

The Workplace Stress Audit

321

(1)

Organizational Guidelines for Managing Stress

322

(1)

Managing Personal Stress

323

(1)

Burnout

324

(1)

Workaholism

325

(1)

Workplace Violence

326

(1)

Employee Assistance Programs (EAPs)

327

(2)

Wellness Programs

329

(1)

Summary

329

(9)

Managing Change and Culture

338

(23)

Preview

338

(1)

Managing Change

339

(1)

Change as a Global Issue

339

(1)

Types of Change

340

(1)

The Change Process

340

(7)

Lewin's Three-Step Model for Change

341

(1)

Resistance to Change

341

(4)

Leading Change

345

(2)

Organizational Development

347

(4)

Diagnosis

347

(1)

Change Planning

348

(1)

Intervention/Education

348

(1)

Evaluation

349

(1)

Managing Innovation

349

(1)

The Learning Organization

350

(1)

Managing Corporate Culture

351

(5)

Cultural Forms of Expression

352

(1)

How Does Culture Originate?

352

(1)

Strong and Weak Corporate Cultures

353

(1)

Identifying Culture

353

(3)

Changing Culture

356

(1)

Summary

356

(5)

PART SIX CONTROLLING SKILLS

361

(69)

Controlling

362

(21)

Preview

362

(1)

Why Practice Management Control?

363

(1)

Two Concerns of Control

364

(1)

The Management Control Process

365

(6)

Three Requirements for Control

365

(2)

Control Tolerances

367

(1)

The Control Pyramid

367

(1)

How Much Control?

367

(3)

Where Should Control Reside?

370

(1)

Types of Control

371

(6)

Preliminary, Concurrent, or Postaction Control?

372

(1)

Budgetary Control

372

(1)

Financial Controls

373

(2)

Direct Observation

375

(1)

Written Reports

375

(1)

Electronic Monitors

376

(1)

Management Information Systems

376

(1)

Audits

376

(1)

Break-Even Charts

376

(1)

Time-Related Charts and Techniques

376

(1)

Summary

377

(6)

Appraising and Rewarding Performance

383

(22)

Preview

383

(2)

Understanding Performance

385

(1)

Determinants of Performance

386

(1)

Performance Appraisal Methods

386

(7)

Goal Setting, or Management by Objectives (MBO)

386

(1)

Production Standards

387

(1)

Essay Appraisal

388

(1)

Critical-Incident Appraisal

388

(1)

Graphic Rating Scale

388

(1)

Checklist

388

(1)

Behaviorally Anchored Rating Scales (BARS)

389

(2)

Forced-Choice Rating

391

(1)

Ranking Methods

391

(2)

Multirater Assessment (or 360-Degree Feedback)

393

(1)

Selecting a Performance Appraisal Method

393

(1)

Potential Errors in Performance Appraisals

394

(1)

Overcoming Errors in Performance Appraisals

395

(1)

Providing Feedback through the Appraisal Interview

396

(1)

Performance Appraisal and the Law

396

(1)

Rewarding Performance

397

(1)

Organizational Reward System

397

(1)

Relating Rewards to Performance

397

(1)

Summary

398

(7)

Operations Control

405

(25)

Preview

405

(1)

Controlling Operations Costs

406

(1)

Quality Management

407

(9)

Quality Assurance

408

(1)

Total Quality Management

409

(4)

Other Quality Standards

413

(1)

The Malcolm Baldrige National Quality Award

414

(1)

Types of Quality Control

415

(1)

Inventory Control

416

(7)

Just-in-Time Inventory Control

417

(2)

Tracking Inventory

419

(1)

Independent versus Dependent Demand Items

419

(1)

ABC Classification System

420

(1)

Safety Stocks

420

(1)

The Order Quantity

421

(1)

Material Requirements Planning

421

(2)

Summary

423

(7)

Glossary

430

(12)

Index

442

Amazon no longer offers textbook rentals. We do!

Management : Skills and Application with OLC/PowerWeb Card

Management : Skills and Application with OLC/PowerWeb Card

9780072976342

0072976349

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Management : Skills and Application with OLC/PowerWeb Card

Management : Skills and Application with OLC/PowerWeb Card

9780072976342

0072976349

Summary

Table of Contents

Supplemental Materials

Write a Review

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