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Management With Infotrac: Challenges for Tomorrow's Leaders With Infotrac College Edition

by: LEWIS/GOODMAN/FANDT

Management With Infotrac: Challenges for Tomorrow's Leaders With Infotrac College Edition

by: LEWIS/GOODMAN/FANDT

ISBN 13:
9780324155570
ISBN 10:
0324155573
Edition: 4th
Format: Paperback
Copyright: 04/02/2003
Publisher: South-Western College Pub
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Summary

Management: Challenges for Tomorrow's Leaders, Fourth Edition, explains the function and role of management in today?s organization, presenting current theory, trends, and influences on today's managers and organizations. The text balances theory and practice, providing numerous applications for users to better understand how management concepts are applied. The primary theme of the fourth edition is the role and importance of leadership in today?s organization. Throughout the text are discussions and highlighted examples of the impact of leadership and how organizations diffuse responsibility through every level of an organization.

PART 1 MEETING THE CHALLENGES OF THE 21ST CENTURY

(112)

Management and Managers: Yesterday, Today, and Tomorrow

(40)

Facing the Challenge: Southwest Airlines: Surviving the Turbulence in the Airline Industry

(1)

Introduction

(1)

Management and Why We Study It

(2)

Management Defined

(1)

The Organizational Context of Management

(1)

The Process of Management

(1)

Planning

(1)

Organizing

(1)

Leading

(1)

Controlling

(1)

What We Know About Managers

(8)

Managerial Roles

(1)

Interpersonal Roles

(1)

Informational Roles

(1)

Decisional Roles

(1)

Scope and Levels of Managers

(1)

Scope of Responsibility

(1)

Levels of Management

(4)

Leaders in Action: Flying High at Southwest Airlines

(1)

Managing in the 21st Century

(13)

Environmental Trends

(1)

Advances in Information Technology

(2)

Globalization of the Marketplace

(1)

At the Forefront: One Sweet World: Wal-Mart's Global Strategy for Super Growth

(1)

Increasing Predominance of Entrepreneurial Firms

(1)

The Growing Importance of Intellectual Capital

(2)

Organizational Changes

(1)

A New Model of Leadership

(2)

From Hierarchy to Collaborative Work Relationships

(2)

Increasing Diversity in the Workplace

(1)

A New Organizational Model

(1)

The Contemporary Manager

(3)

The New Manager Profile

(1)

Competencies of Tomorrow's Managers and Leaders

(2)

Implications for Leaders

(2)

Now Apply It: Are You Ready to Lead in the 21st Century?

(1)

Meeting the Challenge: Southwest Airlines: Surviving the Turbulence in the Airline Industry

(1)

Summary

(1)

Review Questions

(1)

Discussion Questions

(1)

Thinking Critically: Debate the Issue

(1)

Experiential Exercises

(1)

Capturing the Power of Information Technology

(1)

Ethics: Take a Stand

(1)

Video Case Management and Managers: On-Target Supply and Logistics

(2)

Case A Day in the Life of Lindsey Clarke

(3)

Evolution of Management Thought

(34)

Facing the Challenge: For UPS the Old Practices Don't Always Fit in the New Era

(1)

Introduction

(1)

Environmental Factors Influencing Management Thought

(3)

Economic Influences

(1)

Social Influences

(1)

Political Influences

(1)

Technological Influences

(1)

Global Influences

(1)

Schools of Management Thought

(15)

Classical Perspective

(1)

Scientific Management

(2)

Administrative Management

(2)

Bureaucratic Management

(2)

Behavioral Perspective

(1)

Leaders in Action: Crisis Management at UPS

(1)

Mary Parker Follett

(1)

Elton Mayo

(1)

Douglas McGregor

(1)

Chester Barnard

(1)

Now Apply It: Theory X and Theory Y

(1)

Quantitative Perspective

(1)

Systems Perspective

(2)

Contingency Perspective

(1)

Information Technology and Management Style

(2)

Future Issues: Diversity, Globalization, and Quality

(2)

At the Forefront: Changing Style Keeps Harley-Davidson Rolling

(1)

Implications for Leaders

(2)

Meeting the Challenge: For UPS the Old Practices Don't Always Fit in the New Era

(1)

Summary

(1)

Review Questions

(1)

Discussion Questions

(1)

Thinking Critically: Debate the Issue

(1)

Experiential Exercises

(1)

Capturing the Power of Information Technology

(1)

Ethics: Take a Stand

(1)

Video Case Evolution of Management Thought: Sunshine Cleaning Systems, JIAN, and Archway Cookies

(2)

Case Growing Green Changes Its Management Style

(2)

Social Responsibility and Ethics

(37)

Facing the Challenge: The Rise and Fall and Rise of Paul Wieand: A Leader's Journey

(1)

Introduction

(1)

Organizational Stakeholders in a Global Environment

(1)

Social Responsibility

(8)

The Premises of the Social Responsibility Debate

(1)

The Three Perspectives of Social Responsibility

(1)

Economic Responsibility

(1)

Public Responsibility

(1)

Social Responsiveness

(1)

The Four Faces of Social Responsibility

(1)

Social Responsibility Strategies

(1)

Reaction

(1)

Defense

(1)

Accommodation

(1)

Proaction

(1)

Social Responsibility in the New Millenium

(3)

At the Forefront: Social Entrepreneurs

(2)

Ethics

(13)

Understanding Business Ethics

(1)

Foundations of Ethics

(1)

Leaders in Action: Honesty Is the Best Policy

(1)

Business Ethics

(1)

Pressures to Perform

(2)

Managerial Guidelines for Ethical Dilemmas

(1)

Utility Approach

(1)

Human Rights Approach

(1)

Justice Approach

(1)

Fostering Improved Business Ethics

(1)

Codes of Ethics

(2)

Ethics Training Programs

101

(1)

Whistleblowing

102

(2)

Implications for Leaders

104

(1)

Now Apply It: Ethics in the Workplace

104

(1)

Meeting the Challenge: The Rise and Fall and Rise of Paul Wieand: A Leader's Journey

105

(1)

Summary

105

(1)

Review Questions

106

(1)

Discussion Questions

106

(1)

Thinking Critically: Debate the Issue

107

(1)

Experiential Exercises

107

(1)

Capturing the Power of Information Technology

108

(1)

Ethics: Take a Stand

108

(1)

Video Case Social Responsibility and Ethics: Timberland

109

(2)

Case Ford Motor Company Announces Major Restructuring

111

(2)

PART 2 PLANNING CHALLENGES IN THE 21ST CENTURY

113

(130)

Planning in the Contemporary Organization

114

(32)

Facing the Challenge: Home Depot's ``Mr. Fix-It'' Focuses on the Future

116

(1)

Introduction

116

(1)

Managerial Planning

116

(8)

What Is Planning?

117

(1)

Why Should Managers Plan?

117

(1)

Benefits of Planning

118

(2)

Costs of Planning

120

(1)

At the Forefront: Strategic Human Resource Management: Maintaining a Competitive Edge in the Global Marketplace

121

(1)

Where Should Planning Begin?

122

(2)

Strategic Versus Operational Planning

124

(10)

Strategic Planning

124

(1)

Levels of Strategic Planning

124

(3)

Customizing the Strategic Planning Process

127

(1)

Operational Planning

127

(1)

Standing Plans

128

(2)

Single-Use Plans

130

(1)

Individual Plans

131

(3)

Contingency Planning for Changing Environments

134

(1)

Leaders in Action: GM's First Ever CIO Is Betting on Technology as a Strategic Advantage

135

(1)

The Impact of Information Technology on Planning

135

(1)

Facilitating the Planning Process

136

(2)

Barriers to Effective Planning

136

(1)

Demands on the Manager's Time

136

(1)

Ambiguous and Uncertain Operating Environments

136

(1)

Resistance to Change

136

(1)

Overcoming the Barriers to Planning

137

(1)

Involve Employees in Decision Making

137

(1)

Tolerate a Diversity of Views

137

(1)

Encourage Strategic Thinking

137

(1)

Implications for Leaders

138

(1)

Meeting the Challenge: Home Depot's ``Mr. Fix-It'' Focuses on the Future

138

(1)

Summary

139

(1)

Review Questions

139

(1)

Discussion Questions

140

(1)

Thinking Critically: Debate the Issue

140

(1)

Experiential Exercises

140

(1)

Capturing the Power of Information Technology

141

(1)

Ethics: Take a Stand

141

(1)

Video Case Planning in the Contemporary Organization: The Vermont Teddy Bear Company, Inc.

142

(2)

Case TIX4U.com

144

(2)

Strategic Planning in a Global Environment

146

(34)

Facing the Challenge: FedEx and UPS: A Strategic Alliance for the Future

148

(1)

Introduction

148

(1)

The Importance of Strategic Planning

149

(2)

The Benefits of Strategic Planning

149

(1)

Strategic Planning as a Process

150

(1)

Strategic Analysis: Assessment in a Global Environment

151

(8)

Assessing the Mission of an Organization

152

(1)

Conducting an Internal Analysis

152

(1)

Conducting an External Environmental Analysis

153

(1)

General Environment

154

(3)

Task Environment

157

(2)

Strategy Formulation: Achieving a Competitive Advantage

159

(7)

Casting the Vision for the Organization

160

(1)

Setting Strategic Goals

160

(1)

Now Apply It: Developing a Vision Statement

161

(1)

Identifying Strategic Alternatives

162

(1)

Grand Strategies

162

(2)

Generic Strategy

164

(1)

Evaluating and Choosing Strategy

165

(1)

Strategy Implementation: Focusing on Results

166

(4)

Formulating Functional Strategy

166

(1)

Institutionalizing Strategy

166

(1)

Organizational Structure

167

(1)

Organizational Culture

168

(1)

Organizational Leadership

169

(1)

Strategic Control: Ensuring Quality and Effectiveness

170

(1)

Feedforward Controls

170

(1)

Feedback Controls

170

(1)

Information Technology and Strategic Planning

171

(1)

Leaders in Action: DuPont: Harnessing the Power of Partnerships

171

(1)

Implications for Leaders

172

(1)

Meeting the Challenge: FedEx and UPS: A Strategic Alliance for the Future

173

(1)

Summary

173

(1)

Review Questions

174

(1)

Discussion Questions

174

(1)

Thinking Critically: Debate the Issue

175

(1)

Experiential Exercises

175

(1)

Capturing the Power of Information Technology

175

(1)

Ethics: Take a Stand

176

(1)

Video Case Strategic Planning in a Global Environment: Kropf Fruit Company

176

(2)

Case Developing a Strategic Plan for the Center City Club

178

(2)

Effective Managerial Decision Making

180

(28)

Facing the Challenge: Gaylord Entertainment Faces Some Tough Decisions

182

(1)

Introduction

182

(1)

Steps in the Decision-Making Process

182

(7)

Now Apply It: Assessing Your Decision-Making Skills

183

(1)

Identifying Opportunities and Diagnosing Problems

184

(1)

At the Forefront: BP Connects with the Future

185

(1)

Identifying Objectives

186

(1)

Generating Alternatives

186

(1)

Evaluating Alternatives

187

(1)

Reaching Decisions

187

(1)

Choosing Implementation Strategies

187

(1)

Monitoring and Evaluating

188

(1)

Information Technology and the Decision-Making Process

189

(1)

Models of Decision Making

189

(4)

Rational-Economic Decision Model

189

(2)

Behavioral Decision Model

191

(1)

Bounded Rationality

191

(1)

Intuition

191

(1)

Leaders in Action: Universal Orlando's President Connects with Workers

192

(1)

Satisficing

192

(1)

Escalation of Commitment

192

(1)

What Makes a High-Quality Decision?

193

(1)

Group Consideration in Decision Making

194

(6)

Participative Decision Making

194

(1)

Participative Models

194

(1)

Group Size

195

(1)

Advantages of Group Decision Making

196

(1)

Disadvantages of Group Decision Making

197

(2)

Techniques for Quality in Group Decision Making

199

(1)

Brainstorming

199

(1)

Nominal Group Technique

199

(1)

Delphi Technique

200

(1)

Devil's Advocacy Approach

200

(1)

Dialectical Inquiry

200

(1)

Implications for Leaders

200

(2)

Meeting the Challenge: Gaylord Entertainment Gets on Course

201

(1)

Summary

202

(1)

Review Questions

203

(1)

Discussion Questions

203

(1)

Thinking Critically: Debate the Issue

203

(1)

Experiential Exercises

203

(1)

Capturing the Power of Information Technology

204

(1)

Ethics: Take a Stand

204

(1)

Video Case Effective Managerial Decision Making: Next Door Food Store

205

(1)

Case Disney Auction Site Arouses Ire

206

(2)

Decision-Making Tools and Techniques

208

(35)

Facing the Challenge: Tupperware Goes Stale

210

(1)

Introduction

210

(1)

Managerial Decision Situations

211

(3)

Sources of Organizational and Entrepreneurial Decisions

211

(1)

Classification of Decision Situations

212

(1)

At the Forefront: Hard Rock Cafe CEO Goes Back to the Roots

213

(1)

Strategic Decision-Making Tools

214

(7)

Strategy Selection: The Strategic Decision-Making Matrix

214

(1)

Evaluation of Portfolios

215

(1)

The Growth-Share Matrix

215

(2)

Now Apply It: Developing a BCG Matrix for Your College

217

(1)

The Industry Attractiveness/Business Strength Matrix

218

(3)

Operational Decision Making

221

(12)

Leaders in Action: 9/11 Stung Entrepreneur Decides to Reinvent His Business

222

(1)

Applying Structure to the Decision-Making Process

222

(1)

Alternative Courses of Action

222

(1)

States of Nature

222

(1)

Payoffs

223

(1)

Payoff Tables

223

(1)

Techniques that Enhance Quality in Decision Making

223

(1)

Decision Making Under Certainty

224

(1)

Decision Making Under Risk

224

(2)

Decision Making Under Uncertainty

226

(1)

Ethical and Social Implications in Decision Making

227

(1)

Quantitative Decision-Making Aids

228

(1)

Breakeven Analysis

228

(2)

Linear Programming

230

(1)

Pert

230

(3)

Information Technology and Decision-Making Tools

233

(1)

Implications for Leaders

233

(2)

Meeting the Challenge: Tupperware Decisions Respond to Changing Domestic Demographics

234

(1)

Summary

235

(1)

Review Questions

235

(1)

Discussion Questions

236

(1)

Thinking Critically: Debate the Issue

236

(1)

Experiential Exercises

237

(1)

Capturing the Power of Information Technology

237

(1)

Ethics: Take a Stand

237

(1)

Video Case Decision-Making Tools and Techniques: Machado & Silvetti Associates, Inc.

238

(2)

Case Capacity Decision Making at the North American Culinary Institute

240

(3)

PART 3 ORGANIZING CHALLENGES IN THE 21ST CENTURY

243

(126)

Organizing for Quality, Productivity, and Job Satisfaction

244

(36)

Facing the Challenge: St. Luke's: Somewhere Between Fear and Safety Lies Creativity

246

(1)

Introduction

246

(1)

What is Organizing?

246

(1)

Job Design

247

(15)

Core Job Dimensions

248

(1)

Skill Variety

248

(1)

Task Identity

249

(1)

Task Significance

249

(1)

Autonomy

249

(1)

Feedback

250

(1)

Now Apply It: Job Assessment and Redesign

251

(1)

The Evolution of Job Design Theory

252

(1)

Mechanistic Approaches: Focus on Efficiency

252

(2)

Behavioral Approaches: Focus on Motivation, Satisfaction, and Productivity

254

(3)

Participatory Approaches: Focus on Quality

257

(3)

At the Forefront: Paid-Time-Off (PTO) Programs Really Pay Off

260

(2)

Organizational Relationships

262

(9)

Chain of Command

262

(1)

Span of Control

263

(2)

Line and Staff Responsibilities

265

(1)

Delegation

265

(1)

The Process of Delegation

265

(2)

The Benefits of Delegation and Empowerment

267

(1)

Leaders in Action: Employee Ownership: Bringing Empowerment to the Bottom Line

268

(1)

Reasons for Failing to Delegate

269

(1)

Learning to Delegate Effectively

269

(2)

Implications for Leaders

271

(1)

Meeting the Challenge: St. Luke's: Somewhere Between Fear and Safety Lies Creativity

271

(1)

Summary

272

(1)

Review Questions

273

(1)

Discussion Questions

273

(1)

Thinking Critically: Debate the Issue

273

(1)

Experiential Exercises

274

(1)

Capturing the Power of Information Technology

274

(1)

Ethics: Take a Stand

274

(1)

Video Case Organizing for Quality, Productivity, and Job Satisfaction: Machado and Silvetti Associates, Inc.

275

(2)

Case Business Process Reengineering at Star Electronics

277

(3)

Designing the Contemporary Organization

280

(34)

Facing the Challenge: How EDS Blew Up Its Structure to Change Its Culture

282

(1)

Introduction

282

(1)

Organizational Design from a Contingency Perspective

282

(1)

Components of Organizational Design

283

(21)

Organization Structure

284

(1)

Functional Structure: Enhancing Operational Efficiency

285

(1)

Divisional Structures: Providing Focus

286

(3)

Matrix Structure: Providing a Dual Focus

289

(2)

Network Structures: The Key to Flexibility

291

(2)

Leaders in Action: Dell Computer's Flexible Structure Creates a Competitive Advantage

293

(1)

Managing Complexity Through Integration

294

(1)

Now Apply it: Assessing Organizational Structure

294

(1)

Interdependence and Integration Needs

295

(1)

Integrating Mechanisms

296

(4)

Matching Integrating Mechanisms with Coordination Needs

300

(1)

Focus of Decision Making

301

(1)

Centralized versus Decentralized Decision Making

301

(1)

Mechanistic versus Organic Systems

302

(1)

The Impact of Environmental Stability

303

(1)

Organizational Design for a Changing Environment

304

(1)

Implications for Leaders

304

(2)

At the Forefront: When Chaos Comes: The Dynamic Nature of Organizational Structure on U.S. Navy's Aircraft Carriers

305

(1)

Meeting the Challenge: How EDS Blew Up Its Structure to Change Its Culture

306

(1)

Summary

306

(1)

Review Questions

307

(1)

Discussion Questions

307

(1)

Thinking Critically: Debate the Issue

308

(1)

Experiential Exercises

308

(2)

Capturing the Power of Information Technology

310

(1)

Ethics: Take a Stand

310

(1)

Video Case Designing the Contemporary Organization: JIAN Corporation

311

(2)

Case Growing Pains at Carolina Carpets

313

(1)

Strategic Human Resource Management

314

(32)

Facing the Challenge: Finding the Right CEO for JC Penney

316

(1)

Introduction

316

(1)

Strategic Human Resource Management

316

(15)

Job Analysis

316

(2)

Forecasting

318

(1)

Leaders in Action: John Stanton and the Running Room

319

(1)

Recruitment Issues

319

(2)

Now Apply It: Search for a Job on the Internet

321

(1)

Selection Methods

321

(1)

Application Forms and Resumes

322

(1)

Tests

322

(2)

Interviews

324

(1)

Physical Exams and Drug Tests

325

(1)

Training

326

(1)

Types of Training

326

(1)

The Role of Performance Appraisal

327

(1)

Rating Performance

328

(1)

Problems with Performance Appraisal

329

(1)

Rewards

329

(1)

Direct Compensation: Base Pay and Incentives

330

(1)

Indirect Compensation: Benefits

330

(1)

Designing Equitable Reward Systems

331

(1)

Legal Environment of Strategic Human Resource Management

331

(4)

Important Laws

332

(1)

Affirmative Action

333

(1)

Workforce Diversity

334

(1)

Sexual Harassment

334

(1)

Labor-Management Relations

335

(1)

Challenges of SHRM in the Multinational Organization

336

(1)

Implications for Leaders

337

(1)

Meeting the Challenge: Finding the Right CEO for JC Penney

338

(1)

Summary

338

(1)

Review Questions

339

(1)

Discussion Questions

339

(1)

Thinking Critically: Debate the Issue

340

(1)

Experiential Exercises

340

(1)

Capturing the Power of Information Technology

340

(1)

Ethics: Take a Stand

340

(1)

At the Forefront: ``Change Agents'' Are Redefining the Modern Workplace

341

(1)

Video Case Strategic Human Resource Management: Fannie Mae

341

(2)

Case Should C.J. Be Hired?

343

(3)

Organizational Culture, Change, and Development

346

(23)

Facing the Challenge: Olive Garden: Changing for the Better

348

(1)

Introduction

348

(1)

Foundations of Organizational Culture

349

(1)

At the Forefront: Hire for Attitude; Train for Skill

349

(1)

Components of an Organization's Culture

350

(2)

Examining Culture Through Organizational Artifacts

350

(1)

Rites, Rituals, and Ceremonies

350

(1)

Language, Metaphors, and Symbols

351

(1)

Stories and Sagas

352

(1)

The Impact of Culture on the Organization

352

(3)

Leaders in Action: Leader of the ``Best Corporate Culture''

353

(1)

Aligning Culture to Maximize Technology

354

(1)

Changing Organizational Culture

355

(1)

The Challenge of Organizational Change

356

(1)

Targets for Change

356

(1)

Managing Organizational Change

357

(1)

A Framework for Change

357

(3)

Steps for Planned Change

357

(1)

Creating a Vision

358

(2)

Communicating and Sharing Information

360

(1)

Empowering Others to Act on the Vision

360

(1)

Institutionalizing or Refreezing the New Approaches

361

(1)

Evaluation

361

(1)

Implications for Leaders

361

(2)

Now Apply It: Needed: A Culture to Support the Mission

362

(1)

Meeting the Challenge: Olive Garden: Changing for the Better

363

(1)

Summary

363

(1)

Review Questions

364

(1)

Discussion Questions

364

(1)

Thinking Critically: Debate the Issue

365

(1)

Experiential Exercises

365

(1)

Capturing the Power of Information Technology

365

(1)

Ethics: Take a Stand

365

(1)

Video Case Organizational Culture, Change, and Development: Peter Pan Bus Lines

366

(2)

Case Is the Culture Right?

368

(1)

PART 4 LEADERSHIP CHALLENGES IN THE 21ST CENTURY

369

(118)

Communicating Effectively Within Diverse Organizations

370

(30)

Facing the Challenge: Communicating at Hanes: One Voice or Three?

372

(1)

Introduction

372

(1)

Communication Complexity

372

(1)

Defining Communication and Achieving Quality

373

(1)

Components of the Communication Process

374

(2)

Social Context: Global, Diversity, and Technology Impact

374

(1)

Sender

375

(1)

Message

375

(1)

Channel

375

(1)

Receiver

376

(1)

Feedback

376

(1)

Noise

376

(1)

Categories of Interpersonal Communication

376

(5)

Oral Communication

376

(1)

Written Communication

377

(1)

Nonverbal Communication

377

(1)

Now Apply It: Test Your Awareness of Nonverbal Communication

378

(1)

Technological Communication

379

(2)

At the Forefront: To do, or not to do...instant messaging...

381

(1)

Why Managers Communicate

381

(1)

Barriers to Effective Communication

382

(3)

Cross-Cultural Diversity

382

(1)

Trust and Credibility

383

(1)

Information Overload

383

(1)

Language Characteristics

384

(1)

Gender Differences

384

(1)

Other Factors

385

(1)

Communication Channels

385

(4)

Formal Communication Channels

385

(1)

Vertical Communication

386

(2)

Horizontal Communication

388

(1)

Spontaneous Communication Channels

388

(1)

Communication Competency Challenges

389

(2)

Develop Feedback Skills

390

(1)

Advanced Listening Skills

390

(1)

Implications for Leaders

391

(2)

Leaders in Action: Mitch Meyers of Zipatoni

392

(1)

Meeting the Challenge: Communicating at Hanes: One Voice or Three?

393

(1)

Summary

393

(1)

Review Questions

394

(1)

Discussion Questions

394

(1)

Thinking Critically: Debate the Issue

395

(1)

Experiential Exercises

395

(1)

Capturing the Power of Information Technology

395

(1)

Ethics: Take a Stand

396

(1)

Video Case Communicating Effectively within Diverse Organizations: Le Meridien Hotels and Resorts Ltd.

396

(2)

Case A Performance Review

398

(2)

Leading in a Dynamic Environment

400

(24)

Facing the Challenge: The Globetrotters Are Back!

402

(1)

Introduction

402

(1)

Leadership Significance

402

(1)

Leader-Centered Approaches

403

(5)

Trait Focus

403

(1)

Behavior Focus

404

(1)

At the Forefront: Can Only CEOs Be Leaders?

405

(1)

Power Focus

406

(1)

Position Power

406

(1)

Personal Power

407

(1)

Follower-Centered Approaches

408

(3)

Self-Leadership Focus

408

(1)

Leaders in Action: New Leader at Alberto-Culver North America

409

(1)

Leadership Substitutes

410

(1)

Interactive Approaches

411

(3)

Situational Leadership Model

411

(1)

Empowerment

412

(1)

Transformational Leadership

413

(1)

A New Model of Leadership

414

(1)

Women as Leaders

414

(1)

Leaders of the Future

415

(1)

Now Apply It: Finding a Good Leader

416

(1)

Implications for Leaders

416

(2)

Meeting the Challenge: The Globetrotters Are Back!

417

(1)

Summary

418

(1)

Review Questions

418

(1)

Discussion Questions

418

(1)

Thinking Critically: Debate the Issue

419

(1)

Experiential Exercises

419

(1)

Capturing the Power of Information Technology

420

(1)

Ethics: Take a Stand

420

(1)

Video Case Leading in a Dynamic Environment: The Buffalo Zoo

420

(2)

Case Steve Ballmer at Microsoft

422

(2)

Exploring Individual Differences and Team Dynamics

424

(34)

Facing the Challenge: Teamwork at United Technologies

426

(1)

Introduction

426

(1)

Appreciating Individual Differences

427

(4)

Personality Characteristics

427

(1)

Self-Esteem

427

(1)

Locus of Control

427

(1)

Now Apply It: Measuring Your Locus of Control

428

(1)

Type A and B Personalities

429

(1)

Resilience

430

(1)

Self-Monitoring

430

(1)

Authoritarianism

430

(1)

Myers-Briggs Type Indicator

431

(2)

The ``Big Five'' Personality Traits

433

(1)

Matching Personalities with Jobs

433

(5)

Perception

434

(1)

Perceptual Process

435

(1)

Stereotyping

435

(1)

Halo-and-Horn Effect

435

(1)

Selective Perception

436

(1)

Reducing Perceptual Errors

436

(1)

Attitudes

436

(1)

Relationship between Satisfaction and Performance

437

(1)

Ability

438

(1)

Key Inputs for Designing Effective Teams

438

(7)

Leaders in Action: Keith Alper: Leader of Team Leaders

439

(1)

Group Categories

440

(1)

Formal Groups

440

(1)

Informal Groups

440

(1)

Membership Composition

441

(1)

Roles

441

(1)

Member Characteristics

442

(1)

Diversity

443

(1)

Size

443

(1)

Team Goals

444

(1)

At the Forefront: Best Practice: Creating Learning Teams

444

(1)

Processes for Team Effectiveness

445

(3)

Team Development

446

(1)

Forming

446

(1)

Storming

446

(1)

Norming

446

(2)

Performing

448

(1)

Adjourning

448

(1)

Implications for Leaders

448

(1)

Meeting the Challenge: Teamwork at United Technologies

449

(1)

Summary

449

(1)

Review Questions

450

(1)

Discussion Questions

450

(1)

Thinking Critically: Debate the Issue

451

(1)

Experiential Exercises

451

(1)

Capturing the Power of Information Technology

452

(1)

Ethics: Take a Stand

453

(1)

Video Case Exploring Individual Differences and Team Dynamics: Cannondale I: Teamwork

453

(2)

Case Building a Team at Altrec

455

(3)

Motivating Organizational Members

458

(29)

Facing the Challenge: Nucor Steel Corporation

460

(1)

Introduction

460

(1)

Basic Motivation Process

460

(1)

Motivational Approaches

461

(1)

Needs-Based Approaches of Employee Motivation

462

(4)

Maslow's Hierarchy of Needs

462

(1)

Physiological Needs

462

(1)

Security Needs

463

(1)

Affiliation Needs

463

(1)

Esteem Needs

463

(1)

Self-Actualization Needs

463

(1)

Two-Factor Model

463

(1)

Motivator Factors

464

(1)

Hygiene Factors

464

(1)

Acquired-Needs Model

465

(1)

Need for Achievement

465

(1)

Need for Power

465

(1)

Need for Affiliation

465

(1)

Process Approaches to Employee Motivation

466

(8)

Expectancy Model

466

(1)

Expectancy

466

(1)

Instrumentality

466

(1)

Valence

466

(1)

Equity Model

467

(2)

Goal Setting

469

(1)

Reinforcement Theory

470

(1)

Positive Reinforcement

470

(1)

Negative Reinforcement

470

(1)

Extinction

470

(1)

Punishment

471

(1)

Schedules of Reinforcement

472

(1)

Using Behavior Modification

473

(1)

Leaders in Action: Sallie Krawcheck Rewards, and Gets, Accurate Analysis

474

(1)

Criticisms of Behavior Modification

474

(1)

Contemporary Motivational Approaches

474

(3)

Money as a Motivator

475

(1)

Employee Ownership as a Motivator

476

(1)

Rewarding Team Performance

476

(1)

At the Forefront: Successful Senior Executives Under 40

477

(1)

International Perspectives

477

(1)

Implications for Leaders

478

(2)

Now Apply It: What Is Your Motivation Related to Goals?

479

(1)

Meeting the Challenge: Nucor Steel Corporation

480

(1)

Summary

480

(1)

Review Questions

481

(1)

Discussion Questions

482

(1)

Thinking Critically: Debate the Issue

482

(1)

Experiential Exercises

482

(1)

Capturing the Power of Information Technology

482

(1)

Ethics: Take a Stand

483

(1)

Video Case Motivating Organizational Members: Buffalo Zoological Gardens

483

(2)

Case How's My [Teenage] Driving?

485

(2)

PART 5 CONTROL CHALLENGES IN THE 21ST CENTURY

487

(110)

Organizational Control in a Complex Business Environment

488

(34)

Facing the Challenge: Karlee Company's Quest to Break Away from the Pack

490

(1)

Introduction

490

(1)

A Process of Control for Diverse and Multinational Organizations

491

(5)

Setting Standards of Performance

491

(1)

Leaders in Action: Culinary Concepts/Chef Creations

492

(1)

Measuring Actual Performance

493

(1)

Comparing Actual Performance with Standards

494

(1)

Responding to Deviation

494

(1)

At the Forefront: Federal Aviation Administration Updates Its Control Systems

495

(1)

Designing Quality and Effectiveness Into the Control System

496

(11)

Design Factors Affecting Control System Quality

496

(1)

Amount of Variety in the Control System

496

(2)

Ability to Anticipate Problems

498

(1)

Sensitivity of the Measuring Device

499

(1)

Composition of Feedback Reports

499

(1)

Criteria for Effective Control

499

(1)

Is Related to Organizational Strategy

500

(1)

Utilizes All Steps in the Control Process

500

(1)

Is Composed of Objective and Subjective Measures

500

(1)

Incorporates Timeliness in Feedback Reporting

500

(1)

Is Acceptable to a Diverse Work Force

501

(1)

Selecting the Proper Amount of Control

501

(1)

Now Apply It: Checklist for Designing Effective Control Systems

502

(1)

Costs in Control Systems

502

(1)

Reliability of the System

503

(1)

Importance of the Process Being Controlled

504

(1)

Selecting the Focal Point for Control

504

(1)

Preventive Control

504

(2)

Concurrent Control

506

(1)

Corrective Control

506

(1)

Multiple Focal Points

506

(1)

Control Philosophies for Leaders

507

(2)

Bureaucratic Control

507

(1)

Organic Control

507

(1)

Selecting a Control Style in Today's Diverse and Multinational Organizations

508

(1)

Impact of Information Technology on Organizational Control

509

(1)

Mechanisms for Financial Control

510

(2)

Financial Statements

510

(1)

Balance Sheet

510

(1)

Income Statement

510

(1)

Financial Ratios

511

(1)

Liquidity Ratios

512

(1)

Profitability Ratios

512

(1)

Debt Ratios

512

(1)

Activity Ratios

512

(1)

Ethical Issues in the Control of a Diverse Work Force

512

(2)

Drug Testing

513

(1)

Undercover Surveillance

513

(1)

Computer Monitoring

514

(1)

Implications for Leaders

514

(2)

Meeting the Challenge: Karlee Company Breaks from the Pack

515

(1)

Summary

516

(1)

Review Questions

516

(1)

Discussion Questions

517

(1)

Thinking Critically: Debate the Issue

517

(1)

Experiential Exercises

517

(1)

Capturing the Power of Information Technology

518

(1)

Ethics: Take a Stand

518

(1)

Video Case Organizational Control in a Complex Business Environment: Cannondale

518

(2)

Case Motorola's Control of Quality

520

(2)

Productivity and Quality in Operations

522

(36)

Facing the Challenge: Operational Changes Needed at Clarke American Checks, Inc.

524

(1)

Introduction

524

(1)

What is Operations Management?

525

(12)

Manufacturing versus Service Operating Systems

525

(2)

Now Apply It: Checklist for Manufacturing/Service Classification

527

(1)

Structural Differences Among Operating Systems

527

(1)

Types of Manufacturing Systems

527

(2)

Types of Service Systems

529

(1)

Operations Management Decision Areas

529

(1)

Long-Term System Design Decisions

529

(4)

Short-Term Operating and Control Decisions

533

(3)

At the Forefront: From Just-in-Case to Just-in-Time at State Industries

536

(1)

The Role of Productivity and Quality in Operations

537

(11)

Fundamentals of Productivity

538

(1)

Improving Productivity

539

(1)

Fundamentals of Quality

540

(1)

Leaders in Action: Conway's BBQ Launches New Venture

541

(1)

Factors for Assessing Quality

542

(1)

Cost of Quality

542

(2)

Total Quality Management as a Tool for Global Competitiveness

544

(1)

Customer-Driven Standards

544

(1)

Management and Labor Commitment

545

(1)

Organization and Coordination of Efforts

545

(1)

Employee Participation

545

(1)

Prominent Quality Management Philosophers

546

(2)

Impact of Information Technology on Productivity and Quality

548

(1)

Implications for Leaders

549

(2)

Meeting the Challenge: Clarke American Responds with Operational Changes

550

(1)

Summary

551

(1)

Review Questions

551

(1)

Discussion Questions

552

(1)

Thinking Critically: Debate the Issue

552

(1)

Experiential Exercises

553

(1)

Capturing the Power of Information Technology

553

(1)

Ethics: Take a Stand

553

(1)

Video Case Productivity and Quality in Operations: PING Golf Clubs

554

(1)

Case Inventory Decision Making at ArtSource

555

(3)

Information Technology and Control

558

(39)

Facing the Challenge: What Kind of Information Systems Are Needed to Run the Olympic Winter Games?

560

(1)

Introduction

560

(1)

Organizational Foundations of Information Systems

561

(8)

The Changing Business Environment

561

(1)

Increasing Globalization

562

(1)

Shifting Economies

562

(1)

Flattening of Organizations

562

(1)

Emerging Technology-Driven Innovations

563

(1)

Types of Information Systems

563

(2)

Operational-Level Information Systems

565

(1)

Knowledge-Level Information Systems

565

(1)

Management-Level Information Systems

566

(1)

Strategic-Level Information Systems

567

(1)

Integration of Systems

567

(1)

Leaders in Action: Hughes Supply Streamlines Operations

568

(1)

Technical Foundations of Information Systems

569

(9)

Information System Components

569

(1)

Input

570

(1)

Processing

570

(1)

Output

570

(1)

Hardware

570

(1)

Software

570

(1)

Database

571

(1)

Information versus Data

571

(1)

Characteristics of Useful Information

572

(1)

Quality

572

(1)

Timeliness

573

(1)

Completeness

573

(1)

Steps in the Development of High-Quality Information Systems

574

(1)

Investigation

574

(1)

Systems Analysis

574

(1)

Systems Design

575

(1)

Systems Implementation

575

(1)

Systems Maintenance

576

(1)

Attributes of Successful Information Systems

577

(1)

Feasibility

577

(1)

Ability to Meet Needs of Diverse Users

577

(1)

Now Apply It: Checklist for Successful Information System Design

578

(1)

The New Technologies

578

(7)

Telecommunications and Networking

579

(2)

At the Forefront: It Prevents Pfizer and the FDA from Drowning in a Sea of Paper

581

(1)

Electronic Commerce

582

(2)

Artificial Intelligence

584

(1)

Expert Systems

584

(1)

Robotics

584

(1)

Impact of Information Technology on Dynamic Organizations

585

(1)

Limitations of Computer-Based Information Systems

586

(1)

Implications for Leaders

587

(2)

Meeting the Challenge: Building the Information Systems Needed to Run the Olympic Winter Games

588

(1)

Summary

589

(1)

Review Questions

590

(1)

Discussion Questions

590

(1)

Thinking Critically: Debate the Issue

591

(1)

Experiential Exercises

591

(1)

Capturing the Power of Information Technology

592

(1)

Ethics: Take a Stand

592

(1)

Video Case Cannondale III: IT

593

(2)

Case Safe Haven House

595

(2)

Glossary

597

(10)

Endnotes

607

Name Index

(1)

Company Index

(1)

Subject Index

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Management With Infotrac: Challenges for Tomorrow's Leaders With Infotrac College Edition

Management With Infotrac: Challenges for Tomorrow's Leaders With Infotrac College Edition

9780324155570

0324155573

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

Management With Infotrac: Challenges for Tomorrow's Leaders With Infotrac College Edition

Management With Infotrac: Challenges for Tomorrow's Leaders With Infotrac College Edition

9780324155570

0324155573

Summary

Table of Contents

Supplemental Materials

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