9780470227510

This book explores the premise that the best way to attract and retain people, and their knowledge, will come from designing environments that turn today's increasingly virtual workplace into an attractive place for people to spend their time, and do their work, regardless of their employment relationship, regardless of where and when they work. It shows how the principles of design can be successfully applies to the work experience, making it rewarding and productive.

DANIEL W. RASMUS is former director of business insights for Microsoft. Previously, he was vice president of collaboration and knowledge management research at Forrester Research. He is the author of five books, including Listening to the Future (Wiley).

Preface	p. xi
Acknowledgments	p. xv
Introduction	p. 1
Overview	p. 5
Driving Forces for Workplace Change	p. 7
The Aging Workforce	p. 7
Decline of Women in the Workforce	p. 9
Millennial Attitudes toward Work	p. 11
Expectations Set by Consumer Technology	p. 12
The Benefits Retreat	p. 13
Profuse Technology and the Data Deluge	p. 14
Life-Long Learning	p. 15
Skilled Worker Shortages	p. 16
Overcoming Industrial Age Bias	p. 17
Brand Equity	p. 18
The Not Employees	p. 19
The Combined Force of Driving Forces	p. 20
Why Design Matters	p. 21
Balance	p. 22
Proportion	p. 24
Rhythm and Motion	p. 24
Embracing Uncertainty and Chaos	p. 137
Exploring Forgiveness	p. 139
Perceptibility	p. 143
Access to Information	p. 143
The Right Information	p. 144
Transparency	p. 147
Reporting	p. 149
Applied Design	p. 151
Deep Dive: Meetings by Design	p. 153
Balance	p. 154
Proportion	p. 155
Variety and Emphasis	p. 156
Rhythm and Movement	p. 156
Meeting the Needs of the Meeting	p. 158
Perceptibility	p. 174
Meetings by Design	p. 175
Social Computing By Design	p. 179
Lessons from Microsoft Netherlands	p. 185
Designing for the New World of Work	p. 185
People	p. 188
Place	p. 194
Technology	p. 197
From Design to Reality	p. 203
The Future of Workplace Design	p. 209
Suggested Reading	p. 215
Notes	p. 217
About the Author	p. 223
Index	p. 225
Table of Contents provided by Ingram. All Rights Reserved.

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Management by Design : Applying Design Principles to the Work Experience

Management by Design : Applying Design Principles to the Work Experience

0470227516

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