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| Introduction to Health Care | p. 1 |
| The Health Care System | p. 3 |
| The Nursing Assistant's Job | p. 18 |
| Professionalism and Job-Seeking Skills | p. 42 |
| Communication Skills | p. 59 |
| Those We Care For | p. 77 |
| The Patient's or Resident's Environment | p. 93 |
| The Human Body in Health and Disease | p. 105 |
| Basic Body Structure and Function | p. 107 |