Lean Management is new to financial service businesses. This is probably the first book which provides lessons learnt from service lean implementation as experienced and learnt by the author.The book provides insightful lessons that business leaders need to keep in mind while driving operational excellence using the principles of lean management. Based on the principles that took birth at Toyota Motor Company, lean is the approach which companies are using globally to drive excellence. Lean as a philosophy is new for service companies, and many of them are struggling to find the correct approach for its adoption. Many declare early victory after a few successful projects only to realize that the benefits do not sustain over a period of time. This happens because they miss the little-things which make a big difference. The book covers those not-so-obvious things which if not done correctly can derail the implementation of lean in an organization. The book is replete with nuggets which can come from some one who has been at the trenches and driven large number of lean operational excellence transformations. Though meant for financial service organizations, the universal nature of the ideas are such that leaders working in manufacturing companies will also find its relevance.