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Lean Six Sigma for Dummies

ISBN: 9781119953708 | 1119953707

Edition: 2nd
Format: Paperback
Publisher: John Wiley & Sons Inc
Pub. Date: 5/8/2012

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Summary Table of Contents Author Biography

Fine-tune your business processes and maximise the quality and efficiency of your organisation. If you want to make your organisation or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level.

Maximize the quality and efficiency of your organization If you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement metho... MOREds of Six Sigma and Lean, this winning technique drives performance to the next level.

The bestselling guide to taking your organisation to the next level with Lean Six Sigma - now better than ever! What do the GE, BAA, Lloyds, TSB, O2, Siemens Medical, Dyson, Volvo and Rolls Royce have in common? Like many of todays most successful companies theyve gained an unbeatable competitive edge using Lean Six Sigma. This expanded edition of the bestselling guide explains, in plain English, the key concepts of this remarkable performance and quality improvement method, and includes lots of powerful tools for making it happen. Know your customers - zero in on your customers and their varying needs and use that information to form the basis of your process measurements and improvements X-ray your processes - find out how to draw a map that will give you a clear picture of the processes you use to meet your customers needs Gather key data - learn a five-step approach to collecting important data about your processes, along with techniques for interpreting it and presenting it in actionable form Unclog your pipes - identify and tackle bottlenecks in your processes and improve process flows so that things get done better, faster and with less effort Measure twice, cut once - learn one of the most basic and powerful Lean Six Sigma process improvement methods: DMAIC (Define, Measure, Analyse, Improve, and Control) Transform your organisation - learn, step-by-step, how to implement Lean Six Sigma throughout your organisation - with tips on changing how your people think and behave Open the book and find: What Lean and Six Sigma are all about How Lean Six Sigma candramatically boost your companys success DMAIC and other basic strategies and techniques Tools for implementing Lean Six Sigma Lean Six Sigma policy deployment Managing change in your organisation Choosing which projects to tackle with Lean Six Sigma Changing your organisational culture Go to Dummies.com�for videos, step-by-step examples, how-to articles or to shop! Learn to: Enhance business efficiency and reduce waste Successfully deploy Lean Six Sigma projects in your organisation Manage projects more tightly and fine-tune existing systems Apply Lean Six Sigma thinking to your day-to-day activities

Introduction 1

Part I: Lean Six Sigma Basics 7

Chapter 1: Defi ning Lean Six Sigma 9

Chapter 2: Understanding the Principles of Lean Six Sigma 23

Part II: Working with Lean Six Sigma 41

Chapter 3: Identifying Your Customers 43

Chapter 4: Understanding Your Customers' Needs 53

Chapter 5: Determining the Chain of Events 73

Part III: Assessing Performance 95

Chapter 6: Gathering Information 97

Chapter 7: Presenting Your Data 117

Chapter 8: Analysing What's Affecting Performance 139

Part IV: Im... MOREproving the Processes 153

Chapter 9: Identifying Value-Added Steps and Waste 155

Chapter 10: Discovering the Opportunity for Prevention 169

Chapter 11: Identifying and Tackling Bottlenecks 185

Chapter 12: Introducing Design for Six Sigma 195

Part V: Deploying Lean Six Sigma 217

Chapter 13: Leading the Deployment 219

Chapter 14: Selecting the Right Projects 229

Chapter 15: Understanding the People Issues 241

Part VI: The Part of Tens 255

Chapter 16: Ten Best Practices 257

Chapter 17: Ten Pitfalls to Avoid 267

Chapter 18: Ten Places to Go for Help 275

Index 283

John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

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