"A library's primary function is to provide access to information considered useful or valuable to the society in which they exist." True to their introduction, Evans and Carter provide a solid, broadly based view of library public service and its functions. As in the preceding edition, its authors marry the importance of the help ethos with a plethora of technological tools and techniques. Each chapter covers the role, purpose, and philosophy related to major functional areas of public service, including points to ponder, forms and flowcharts, review questions and suggested readings. The result brings into focus the duties and responsibilities of both professional librarians and support staff, with particular emphasis on areas of common concern. Coverage of such essential topics as circulation, reference, interlibrary loan, literacy instruction, reserves, and security has been extended, updated, and predicated on the importance of keeping a watchful eye on ethical and legal implications. New to this edition: BLstaffing and training for public service duties BLIncorporating the tenets of good customer service BLprogramming options BLThe importance of assessment and its relationship to quality service Foundational reading for anyone concerned with developing or maintaining the public face of their library.