Patricia Wallace’s career spans the fields of information technology, business and management, and psychology, and she has held varied positions, including head of information technology, faculty member, academic administrator, and consultant. She recently retired from Johns Hopkins University, where she was Senior Director, IT and Online Programs, at the Center for Talented Youth for 14 years. Before joining Hopkins, Dr. Wallace served as Chief Information Strategies, at the Robert H. Smith School of Business, University of Maryland College Park. She currently teaches in the Graduate School of the University of Maryland University College, where she also served as the Associate Vice President and Chief Information Officer for ten years. She earned her Ph.D. in psychology at the University of Texas at Austin and holds an M.S. in Computer Systems Management. Dr. Wallace has published 14 books, including The Internet in the Workplace: How New Technologies Transform Work (2004) and The Psychology of the Internet (2016), several educational software programs, and numerous scholarly articles.

CHAPTER          1  Information Systems and People    2

CHAPTER          2  Information Systems and Strategy     32

CHAPTER          3  Information and Communications Technologies: The Enterprise Architecture       62

CHAPTER          4  Databases and Data Warehouses   94

CHAPTER          5  Information Systems for the Enterprise      130

CHAPTER          6  The Web , Social Media, E-Commerce, and M-Commerce    164

CHAPTER          7  Business Intelligence and Decision Making      198

CHAPTER          8  Collaborating with Technology  228

CHAPTER          9  Knowledge Management and E-Learning     260

CHAPTER          10  Ethics, Privacy, and Security    394

CHAPTER          11  Systems Development and Procurement   328

CHAPTER          12  Project Management and Strategic Planning    358

CASE STUDIES       Facebook and Instagram: Privacy Challenges     389

                            Enabling the Sharing Economy: The Case of Uber Technologies     393

                            Apple: Can the Company Pull Off Another Disruptive Innovation?    396

                            Managing the Federal Government's IT Project Portfolio     399

Glossary     403

Index     411

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.