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An Introduction to Human Services Values, Methods, and Populations Served

by: Poindexter, Cynthia Cannon; Valentine, Deborah P.

An Introduction to Human Services Values, Methods, and Populations Served

by: Poindexter, Cynthia Cannon; Valentine, Deborah P.

ISBN 13:
9780495007920
ISBN 10:
0495007927
Edition: 2nd
Format: Paperback
Copyright: 07/20/2006
Publisher: Cengage Learning

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Summary

Become an effective helper with AN INTRODUCTION TO HUMAN SERVICES: VALUES, METHODS, AND POPULATIONS SERVED! A ?must read? for human services workers, students, and volunteers, this concise guide introduces you to the necessary basic skills needed to effectively support and guide persons who need assistance from social services systems. Topics include helping persons living with HIV, working with persons with mental illness, and taking care of oneself. Case studies in each chapter illustrate the helping techniques and difficulties that may arise and exercises help you grasp the techniques presented in the text.

Preface

xix

Critical Thinking, the Role of Theory

xxi

Think About It #1

xxiii

Organization of this Book

xxiii

PART 1 LAYING THE GROUNDWORK

(84)

Introduction: What Does It Mean to Be a Helper?

(8)

Why Be a Helper?

(1)

What Is Helping and Why Is It Needed?

(1)

Think About It #2

(1)

Think About It #3

(1)

What Are Human Services Helpers?

(1)

What Types of Help Are Requested?

(1)

Think About It #4

(1)

Helping Whom and How?

(2)

One-on-One Individual Support

(1)

Couple or Family Support

(1)

Group Support

(1)

Community Organizing and Advocacy

(1)

Where Might You Work and What Might You Do?

(1)

Think About It #5

(1)

Wrapping It Up

(1)

Attitudes and Values of Helping

(17)

Helper Attitudes and Beliefs

(1)

Seeing Strengths First: The Strengths Perspective

(1)

Think About It #6

(1)

Think About It #7

(1)

Think About It #8

(1)

Suspending Judgment

(1)

Think About It #9

(1)

Supporting Informed Choice

(1)

Think About It #10

(3)

Using Language Appropriately

(1)

Being Honest, Genuine, Authentic, and Trustworthy

(2)

Think About It #11

(1)

Values and Ethics

(1)

Think About It #12

(1)

Think About It #13

(2)

Confidentiality

(1)

Think About It #14

(2)

Respecting Differences

(1)

Being Aware of Yourself

(2)

Think About It #15

(1)

Think About It #16

(2)

Avoiding Conflicts of Interest

(1)

Maintaining Appropriate Boundaries

(1)

Think About It #17

(1)

Wrapping It Up

(1)

Awareness of Others: Addressing Oppression and Culture

(15)

Think About It #18

(1)

What Is Culture?

(1)

Think About It #19

(1)

What Is Oppression?

(3)

Mistakes to Avoid in Thinking About Culture and Oppression

(1)

Think About It #20

(1)

Culture and Helping

(1)

Think About It #21

(4)

The Road to Cultural Competence

(2)

Becoming a Culturally Competent Worker

(1)

Think About It #22

(2)

Culturally Competent Services

(2)

Think About It #23

(1)

A Note on Sexism and Homophobia

(2)

Guidelines for Helping Women

(1)

Guidelines for Helping People Who Are Gay, Lesbian, Bisexual, or Transgendered

(1)

Think About It #24

(1)

Wrapping It Up

(1)

The Helping Relationship

(18)

Relationships and Use of Self

(2)

Establishing a Helping Relationship

(1)

Think About It #25

(1)

Skills in Effective Helping

(1)

Identifying Feelings

(1)

Think About It #26

(4)

Demonstrating Empathy

(2)

Starting Where the Person Is

(1)

Showing Respect and Suspending Judgment

(1)

Think About It #27

(2)

Empowerment

(1)

Helping That Leads to Empowerment

(1)

Think About It #28

(1)

Fostering Empowerment

(1)

Think About It #29

(6)

Be Present and Attend

(1)

Validate and Affirm

(1)

Communicate Positive Regard

(2)

Distinguishing the Person from the Behavior

(1)

Distinguishing Feelings from Actions

(1)

Provide Information

(1)

Advocacy

(1)

Wrapping It Up

(1)

Active Listening Skills

(25)

Think About It #30

(1)

Listening Skills

(2)

Verbal Tools in Active Listening

(2)

Think About It #31

(1)

Think About It #32

(12)

Recognizing Nonverbal Behavior or Nonvocal Communication

(1)

Think About It #33

(6)

Other Tips for Active Listening

(3)

Wrapping It Up

(2)

PART 2 FOUNDATIONS FOR HELPING

(110)

The Helping Interview and Problem-Solving Process

(15)

A Helping Interview

(5)

What Is an Effective Helping Interview?

(1)

Teaching Problem-Solving Skills

(2)

Problem-Solving Exercise

(1)

Think About It #34

(1)

Components of an Interview

(2)

Beginning/Introduction

(1)

The Middle: The Core of the Interview

(1)

The End/Closing/Termination

(1)

Other Interviewing Issues

(2)

The Use of Forms

(1)

Note Taking and Record Keeping

(1)

Being on Time

(1)

Making Plans for Follow-Up

(1)

Making Referrals

(1)

Handling Interruptions

(1)

Interview Types and Settings

(3)

The Agency Office

(1)

Telephone Interview

(1)

Home Visits

(2)

Think About It #35

(1)

Wrapping It Up

100

(1)

Crisis Intervention

101

(14)

What Is a Crisis?

101

(1)

What Is Crisis Intervention?

102

(2)

What Should the Crisis Intervention Helper Do?

103

(1)

Think About It #36

104

(1)

Dealing with Suicidal Thoughts

104

(2)

What Is the Helper's Stance on Suicide?

104

(1)

The Nature of Suicide

105

(1)

Signals of Suicidal Ideas

105

(1)

Suicide Intervention

106

(4)

Assessing Suicide Lethality

106

(4)

Think About It #37

110

(3)

Principles for Responding to a Suicide Situation

110

(1)

Specific Techniques of Suicide Intervention

111

(1)

Making Referrals in Suicidal Situations

112

(1)

Taking Care of Yourself in Suicidal Situations

113

(1)

Working with Loved Ones

113

(1)

Think About It #38

113

(1)

Wrapping It Up

114

(1)

Case Management or Service Coordination

115

(18)

``Case Management'' in Human Services

115

(3)

Think About It #39

118

(1)

Key Principles of Case Management

118

(2)

Think About It #40

120

(1)

Elements of Case Management

121

(3)

``Case'' or ``Client'' Identification or Finding

121

(1)

Screening, Intake, and Enrollment

121

(1)

Comprehensive Assessment of Needs

121

(1)

Crisis Intervention

121

(1)

Developing Goals and Service Plans

121

(1)

Delivery of Services

122

(1)

Advocacy

122

(1)

Follow-Up

123

(1)

Reassessment

123

(1)

Termination

123

(1)

Think About It #41

124

(1)

Case Coordination

125

(1)

External Case Coordination

125

(1)

Internal Case Coordination

125

(1)

Think About It #42

126

(1)

Documentation in Case Management

127

(1)

Applications of Helping Skills to Case Management

127

(2)

Active Listening

128

(1)

Empowerment and Self-Determination

128

(1)

Think About It #43

129

(1)

Cultural Competence

129

(1)

Think About It #44

130

(1)

Barriers in the Provision of Case Management

130

(1)

Improving Your Case Management Abilities

131

(1)

Wrapping It Up

131

(2)

A Family Approach to Human Services

133

(23)

What Is a Family?

133

(2)

Think About It #45

135

(1)

What Is a ``Healthy'' Family?

135

(1)

Think About It #46

136

(1)

Individual Development

136

(2)

Think About It #47

138

(1)

Family Characteristics: Ways to Think About Families

138

(1)

Boundaries

138

(1)

Think About It #48

139

(1)

Think About It #49

140

(2)

Characteristics of Family System Boundaries

140

(2)

Think About It #50

142

(2)

Family Rules

143

(1)

Think About It #51

144

(1)

Think About It #52

145

(3)

Family Life Cycle

145

(3)

Think About It #53

148

(1)

Think About It #54

148

(4)

Family Stress

149

(3)

Strategies for Helping Families

152

(3)

Families in Relation to Organization and Community Systems

154

(1)

Think About It #55

155

(1)

Wrapping It Up

155

(1)

A Group Approach to Human Services

156

(13)

What Is a Group?

156

(1)

Task Groups versus Treatment Groups

157

(2)

Task Groups

157

(2)

Think About It #56

159

(1)

Treatment or Care Groups

159

(1)

Think About It #57

160

(1)

Essential Group Concepts

161

(1)

Group Purpose

161

(1)

Think About It #58

161

(2)

Group Structure

162

(1)

Think About It #59

163

(1)

Group Composition

164

(1)

Think About It #60

164

(1)

Think About It #61

165

(1)

Group Rules

166

(1)

Think About It #62

166

(1)

Group Leadership

166

(2)

Wrapping It Up

168

(1)

Class Advocacy and Community Organization

169

(12)

Introduction to Class Advocacy

169

(2)

Empowerment in Advocacy

171

(1)

Think About It #63

172

(1)

The Link Between Helping and Advocacy

172

(1)

Think About It #64

173

(1)

Advocacy Activities

173

(1)

Preparing for Advocacy and Community Organization

174

(1)

Think About It #65

175

(1)

Beginning to Advocate

175

(1)

Gathering Data for Advocacy

176

(1)

Tasks for the Politically Involved Helper

176

(1)

Advocating for Change in Another System

177

(1)

Think About It #66

178

(1)

Advocating for Change Within Your Own System

178

(1)

Think About It #67

178

(2)

Think About It #68

180

(1)

Wrapping It Up

180

(1)

Human Services Management and Supervision

181

(14)

Human Services Program Management

181

(3)

Management Skills

182

(2)

Think About It #69

184

(1)

Think About It #70

185

(1)

Think About It #71

186

(1)

Supervision

186

(1)

Think About It #72

187

(1)

Think About It #73

188

(1)

Think About It #74

188

(1)

Think About It #75

189

(1)

Styles of Supervision

189

(1)

Challenges as a New Supervisor

190

(1)

Think About It #76

190

(2)

Think About It #77

192

(1)

Ethical Behavior in Management and Supervision

192

(1)

Think About It #78

193

(1)

Wrapping It Up

193

(2)

PART 3 APPLICATIONS TO SPECIAL AREAS

195

(120)

Interpersonal Violence

196

(26)

The Human Services Worker in Interpersonal Violence Work

196

(2)

Causes of Violence

198

(1)

Think About It #79

199

(1)

Types of Abuse and Neglect

200

(4)

Violation of Rights

200

(1)

Financial Abuse or Exploitation

200

(1)

Verbal, Mental, and Emotional Abuse

201

(1)

Destruction of Property and Hurting Pets

201

(1)

Physical Abuse

202

(1)

Physical Neglect

202

(1)

Sexual Abuse and Rape

203

(1)

Stalking

203

(1)

Think About It #80

204

(1)

Think About It #81

205

(1)

The Cycle of Violence

205

(1)

Educating Victims About the Cycle

206

(1)

The Continuum of Violence

206

(1)

Victim Blaming

206

(1)

Responses to Being Abused

207

(1)

Myths About Relationship Violence

207

(1)

Types of Abuse and Neglect Victims

208

(3)

Child Abuse and Neglect

209

(2)

Think About It #82

211

(2)

Elder Abuse and Neglect

211

(2)

Think About It #83

213

(4)

Partner Abuse

213

(3)

Abuse of Child and Partner Together

216

(1)

What Does the Helper Do?

217

(2)

Developing a Safety Plan

218

(1)

Summary of Relationship Violence Points

219

(1)

Working with Abusers

219

(2)

Think About It #84

221

(1)

Wrapping It Up

221

(1)

Aging

222

(23)

Introduction to Older Adulthood

222

(3)

Social and Demographic Changes

222

(1)

Aging

223

(1)

Ageism

224

(1)

Think About It #85

225

(1)

Myths About Aging

225

(1)

Think About It #86

226

(1)

Theories of Aging

226

(2)

Social Theories of Aging

226

(2)

Think About It #87

228

(1)

Normal Biological Aging versus Illness

228

(8)

Ageism and Health

229

(1)

Normal and Abnormal Changes of Aging

230

(5)

Functional Health

235

(1)

Think About It #88

236

(1)

``Successful'' Aging

236

(1)

Think About It #89

237

(1)

Diversity and Oppression in Aging

237

(1)

Working with Family Caregivers

238

(1)

Think About It #90

239

(1)

Trends in Gerontology

239

(1)

Human Services Settings

240

(2)

Applying Human Services Values to Practice

241

(1)

Think About It #91

242

(1)

Think About It #92

243

(1)

Wrapping It Up

243

(2)

HIV Disease

245

(25)

HIV and AIDS Basics

245

(4)

What Is HIV?

245

(1)

What Is AIDS?

246

(1)

What Is HIV Disease?

246

(1)

How Is HIV Transmitted?

246

(1)

How Is HIV Detected?

247

(2)

How Is HIV Treated?

249

(1)

Common Concerns of Persons with HIV

249

(2)

Living with, Not Dying, of HIV

249

(1)

Confidentiality, Disclosure, and Stigma

250

(1)

Think About It #93

251

(2)

Emotional Turmoil

251

(1)

Sense of Uncertainty

251

(1)

Stress and Trauma

251

(1)

Seeking Control

252

(1)

Concern with Physical and Mental Health

252

(1)

Loss

252

(1)

Concerns of the Spirit

253

(1)

Specific Populations Most Affected by HIV

253

(2)

Women

253

(2)

Think About It #94

255

(2)

Children and Adolescents

255

(2)

Think About It #95

257

(1)

Persons Over Age 50

257

(1)

Think About It #96

258

(4)

Persons of Color

258

(2)

Substance Users

260

(1)

Men Who Have Sex with Men

261

(1)

Human Services Workers in HIV Work

262

(7)

Providing Services Appropriately

262

(2)

Providing Help with Decisions About Testing

264

(1)

Providing Help with Decisions About Safety

265

(1)

Providing Adherence Support

266

(3)

Think About It #97

269

(1)

Wrapping It Up

269

(1)

Developmental Disabilities

270

(33)

Introduction to Developmental Disabilities

270

(1)

The Developmental Disabilities Field

271

(1)

Think About It #98

272

(2)

Think About It #99

274

(1)

Types of Developmental Disabilities

274

(3)

Mental Retardation

274

(3)

Think About It #100

277

(1)

Cerebral Palsy

277

(1)

Think About It #101

277

(6)

Autism Spectrum Disorders

278

(1)

Difficulties with Hearing

279

(1)

Epilepsy and Seizure Disorders

280

(1)

Learning Disabilities

281

(2)

Think About It #102

283

(1)

Other Conditions

283

(1)

Social, Legal, and Ethical Issues

283

(5)

Attitudes and Myths About People with Developmental Disabilities

284

(1)

Legal Rights and Entitlements

285

(2)

Protection and Advocacy

287

(1)

Think About It #103

288

(1)

Think About It #104

288

(1)

Developmental Disabilities Over the Life Cycle

288

(5)

Prenatal and Neonatal Periods

289

(1)

Infancy and Early Childhood

289

(1)

School-Age Children

289

(1)

Adolescence

290

(1)

Early and Middle Adulthood

291

(2)

Think About It #105

293

(1)

Older Adults

293

(1)

Developmental Disabilities and Families

293

(2)

Think About It #106

295

(1)

Think About It #107

296

(1)

Think About It #108

296

(5)

Parents

297

(3)

Siblings

300

(1)

Think About It #109

301

(1)

Grandparents

301

(1)

Interdisciplinary Practice in the Disabilities Field

301

(1)

Wrapping It Up

302

(1)

Working with Loss and Grief

303

(12)

What Constitutes a Loss?

303

(2)

Think About It #110

305

(1)

Response to Grief

305

(1)

Think About It #111

305

(4)

Phases of Grief

305

(4)

Think About It #112

309

(2)

Factors Affecting the Grief Response

309

(2)

Think About It #113

311

(1)

Coping Strategies

311

(1)

Accepting Help

311

(1)

Think About It #114

312

(1)

Ceremonies, Rituals, Artifacts, and Symbols

312

(1)

Think About It #115

313

(1)

Think About It #116

313

(1)

Wrapping It Up

313

(2)

PART 4 CARING FOR THE CAREGIVER

315

(22)

Attention to Self

316

(17)

Burnout and Stress Management

316

(1)

What Causes Burnout?

317

(1)

Think About It #117

317

(6)

Stress Management

318

(1)

Exercises

319

(1)

Assertiveness and Setting Limits

320

(3)

Think About It #118

323

(1)

Working with Difficult Situations

323

(1)

Think About It #119

324

(1)

Think About It #120

324

(1)

Think About It #121

325

(2)

Checking It Out

325

(1)

Helper's Reactions to Difficult Situations

326

(1)

Principles for Use in Difficult Situations

326

(1)

Pay Attention to Your Personal Safety

327

(1)

Clarifying Expectations

328

(1)

Getting Supervision, Consultation, and Support

329

(1)

Think About It #122

329

(1)

Think About It #123

330

(1)

Making Appropriate Referrals

330

(2)

Wrapping It Up

332

(1)

Putting It All Together

333

(4)

What Is a Human Services Helper?

333

(3)

Think About It #124

336

(1)

Wrapping It Up

336

(1)

References

337

(8)

Index

345

Amazon no longer offers textbook rentals. We do!

An Introduction to Human Services Values, Methods, and Populations Served

An Introduction to Human Services Values, Methods, and Populations Served

9780495007920

0495007927

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

An Introduction to Human Services Values, Methods, and Populations Served

An Introduction to Human Services Values, Methods, and Populations Served

9780495007920

0495007927

Summary

Table of Contents

Supplemental Materials

Write a Review

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